Suite, 1 King Bed
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Reviews of Holiday Inn Express Hotel Ooltewah Springs-Chattanooga, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel Ooltewah Springs-Chattanooga, an IHG Hotel
6274 Artesian Circle, Ooltewah, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ernesto

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in pretty late (12-1AM) and the front desk guy was so friendly. When I asked about potentially checking out late, he signed us up as a member to get this perk and noted our late check out. Didn’t catch a name but he had a septum nose piercing. Beds were extremely uncomfortable and pillows too. We loved that there was a black out option for the window/pull down curtain. Breakfast was okay but I wont complain, we did get there late so it wasn’t as fresh lol. But lots of options though! And pool area was okay too there seemed to be sand in the hot tub somehow but we still enjoyed our trip! Clean, friendly hotel that’s close to the exit and shopping/food 🙂
Stayed 1 night in May 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Easy to jump on interstate or access to local attractions. Front desk was manned consistently. Staff was friendly and visible but not intrusive.
Stayed 2 nights in May 2024
Response from Maddie on 17 May 2024
I am so thrilled that we were able to provide you the comfort and friendliness that you deserve when traveling.

10/10 Excellent

Ellen, Chesterfield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their breakfast buffet. And pool. Rooms quiet
Stayed 2 nights in May 2024
Response from Maddie on 17 May 2024
I am delighted that our staff were able to provide you with a friendly and efficient experience during your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maddie on 17 May 2024
Thank You for the wonderful review!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and two guys at reception were very pleasant and efficient. They suggested a great restaurant for supper in walking distance
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Amenities
N/A
Stayed 1 night in Apr 2024

10/10 Excellent

Caroljean

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda, Tampa

Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

Catherine

Stayed 1 night in Apr 2024
Response from Maddie on 17 May 2024
Thank you for the wonderful review!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kimberley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a good size. Shower was fantastic! Breakfast was not to bad for a hotel breakfast. The staff were all nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy in and out.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Exactly what we needed on our way home. Clean, quiet, breakfast was fine and plenty of options. :) Will definitely stop again if we are in the area. The staff was so nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was modern and clean. We really enjoyed the continental breakfast too!
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Hilde

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Average
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was great. But the hot water in the sink. Plus someone set the alarm clock to go off at 11:30pm. So my suggestion is to check the clock before you go to bed. The night staff was amazing!
Stayed 1 night in Mar 2024

8/10 Good

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places to eat and shop within walking distance!
Stayed 1 night in Mar 2024

10/10 Excellent

Alan, Patriot

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything always very nice. great staff and even better breakfast. clean, upgraded rooms.
Stayed 1 night in Feb 2024

8/10 Good

Dale

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniet, clean, and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Ellen, Chesterfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet stay. Good breakfasts included.
Stayed 3 nights in Feb 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new, so th cleanliness is easier, but the service staff was top notch. Right off the Interstate, it was a very convenient stop.
Stayed 1 night in Feb 2024

10/10 Excellent

mona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Very friendly staff. Wonderful room. And excellent breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stY
Very friendly and helpful staff. Hot tub was great. Breakfast was outstanding.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Business traveller
Top notch hotel. Recently renovated, quiet, clean, and safe area. Always a top notch breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Trisha on 11 Jan 2024
Thank you for your glowing review! Our staff take great pride in ensuring every guest gets the star treatment from the moment they walk through our doors to when they hit the road. We hope you'll stay with us again soon!

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

T M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alan, Patriot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. totally remodeled. nice clean rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged $25.00 incidental fee that I didn’t know about until I checked in
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent! The facilities and the hotel in general was the cleanest, and nicest hotel I have ever stayed in! 4 stars. 10/10
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barry

Stayed 3 nights in Nov 2023

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed here many times always great experience.
Stayed 3 nights in Nov 2023

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan, Patriot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, great staff, very clean. sadly we could hear interstate traffic.
Stayed 1 night in Nov 2023