Đông Thai Holidays from AU$1,432

Staff super friendly and helpful, especially Miss Hannie. Rooms adequate and clean. Walk in shower was great. Good location right in the heart of the old town. Good buffet breakfast. There was an indoor pool but this was very cold and inaccessible for anyone with access problems.

As a 5-star hotel, the breakfast is terrible. Basic items like cheese were missing for two days, and on one day, they only offered one kind. There’s no variety in bread, and the coffee is bad. The restaurant has an unpleasant smell that sticks to your clothes — really disappointing!

Great location in Hanoi's old quarter and by Hoan Kiem lake.

The hotel is very nice and located in the Old Quarter close to many attractions and restaurants. It was also very convenient to be picked up for tours. The staff are very accommodating and very helpful. The hotel arranged the transport from and to the airport for very reasonable rates. The manager went out of the way and spent much time in helping us resolve the issue of an incorrect date of birth of one of the travellers on our group. The staff were always smiling and welcoming when we met them at the front desk or in the corridors of the hotel. The dining room also has excellent stall and the food was very good. The breakfast has many good choices of Vietnamese, Chinese and Continental food. The coffee was very good and hot food was prepared freshly when requested for Pho or omelettes. We had an excellent stay and would strongly recommend to stay on this hotel when you are in Hanoi.

The rooms are nice, clean and comfortable. The staff are very helpful, nice and friendly. The breakfast is great and beyond our expectations. We love everything during our five days staying at this hotel!