Exterior
Check availability

Reviews of SureStay Plus Hotel by Best Western Edmond

2.5 out of 5
SureStay Plus Hotel by Best Western Edmond
2700 E 2nd St, Edmond, OK

Reviews

7.6

Good

Rating 10 - Excellent. 333 out of 946 reviews" "
Rating 8 - Good. 293 out of 946 reviews" "
Rating 6 - Okay. 156 out of 946 reviews" "
Rating 4 - Poor. 92 out of 946 reviews" "
Rating 2 - Terrible. 72 out of 946 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

daniel h

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a long stay.
Stayed 3 nights in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and pretty good stay for the price. Drainage wasn’t the best for sink and shower but that was the only downside. Bed was comfy and clean for the most part
Stayed 1 night in Apr 2024

10/10 Excellent

Bobby

Liked: Amenities
All good
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Business traveller
Liked: Staff & service
Something is definitely going on in this hotel. Some areas are nice and others are run down. I stayed here several times a year ago and the property hasn’t been maintained well I would stay again but one more year from now I wouldn’t if it continues to decline.
Stayed 1 night in Mar 2024

10/10 Excellent

Connie

Travelled with family
Liked: Amenities, property conditions & facilities
Clean nice and quiet
Stayed 1 night in Feb 2024

6/10 Okay

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in. The bed we slept in. The matress was bowed and could feel the springs.
Stayed 2 nights in Feb 2024

4/10 Poor

Scott

Stayed 2 nights in Feb 2024

2/10 Terrible

Richard O

Disliked: Cleanliness
The room wasn't clean. There was broken glass shards under the ironing board and sharp glass chips in the carpet and along the baseboard by the bathroom
Stayed 1 night in Feb 2024
Response from Sam Patel on 6 Feb 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is the most important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,Sam PatelGeneral ManagerSureStay Plus by Best Western Edmond

6/10 Okay

Micah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Clinton

Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Shelby

Stayed 1 night in Dec 2023

8/10 Good

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Too Dirty!
Dirty! Dirty! Hairdryer didn’t work. Changed rooms & still dirty! Bed was worn out!! Things need updated! Both showers/tubs filled with water! Gross!
Stayed 2 nights in Dec 2023
Response from SAM on 18 Dec 2023
Dear guest,I apologize for the inconvenience you had at our property. I assure you that we are working on providing more cleaner rooms for your future stay.GM

8/10 Good

Elmer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Maverick

Disliked: Cleanliness, staff & service

2/10 Terrible

Sara

Stayed 1 night in Nov 2023
Response from Nicole on 21 Dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Elizabeth

Travelled with family
Liked: Amenities
Our first room was still being cleaned when we arrived. They immediately gave us another after we asked but it was inundated with the smell of bleach. The two kids that checked us in weren't very friendly but the gentleman who helped us later was very friendly and helpful. I really like how open and spacious the room was. The heater worked great. The hot water was ample and it was very quiet on the first floor. The pool was nice but the breakfast needed additional items.
Stayed 1 night in Nov 2023

2/10 Terrible

Wakanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is filthy. They have mold everywhere in the bathroom. They deserve no stars. The manager is rude. I called the city on them. I'm sure they will fail an inspection. I told expedia this place should NOT be allowed to book rooms on their site.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Taking into consideration the price of the hotel being one of the cheaper places it was a good deal. Housekeeping however doesn’t do a good job. There was pubic hair on the floors of the bathroom and stuck to the walls in the shower. The coffee maker was never cleaned and had grinds still in it. We stayed 4 nights and the walls are very thin cause the kids next door to us were very loud screaming and crying.
Stayed 4 nights in Nov 2023

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Every time I go home to Oklahoma my family and I always stay at that motel because we really like it and it meets all our needs
Stayed 3 nights in Nov 2023

2/10 Terrible

Jeff

Disliked: Cleanliness, room comfort
Not good!
I have stayed in this hotel several times over the past 3 years, and I have slowly seen the deterioration over my past stays. My next visit to Edmond I will not be staying here. The bathroom was dirty, hair everywhere. The mattress was VERY uncomfortable, when I turned on the the air condition/heater it sounded like a freight train, very loud as long as it was on.
Stayed 1 night in Nov 2023
Response from SAM on 21 Nov 2023
THANK YOU FOR TAKING TIME TO WRITE A REVIEW ABOUT OUR PROPERTY. ON BEHALF ON MY TEAM I APOLOGIZE FOR THE INCONVIENCE. WE HOPE TO PROVIDE YOU BETTER SERVICE NEXT TIME.

8/10 Good

Paola

Stayed 1 night in Nov 2023

6/10 Okay

MARCUS

Travelled with partner
Liked: Staff & service
Disliked: Amenities
First off it was $90 including tax and fees. With that being said it wasn’t great. Little outdated. Apple core on the floor under the desk. Hair dryer was shot didn’t work. Some sketchy people walking the halls at 3 am. Breakfast area and options, let’s put it this way, I skipped out on the breakfast without any question. But other than that it worked just fine for us to sleep one night.
Stayed 1 night in Nov 2023

4/10 Poor

Ann

Travelled with partner
Disliked: Amenities
The room is good for rate but could be improved a lot with amenities. Phone didn't work. Had to go to front desk twice to ask for remote control for tv -took at least 20 minutes. Then no tv guide in room and could only get a few channels and could not get major channels such as CBS. Refrigerator not cold. Only one coffee cup for in room coffee maker. Did have nice large towels and comfortable enough bed.
Stayed 1 night in Nov 2023
Response from sam on 16 Nov 2023
Thank you for taking the time in leaving us a feedback. We apologize for the inconvenience.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time here so far I’m satisfied. The room, bathroom and bed are clean.
Stayed 1 night in Nov 2023

8/10 Good

Ivan

Stayed 1 night in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

4/10 Poor

Bailee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a inexpensive place for one night for a tournament we were attending in the area. I knew the cost i was paying not expect fancy. But I worked in a hotel for almost 10 years so I do expect a certain level cleanliness. Now with that being said. The room wasnt filthy but i wouldnt call it clean. There was a stain on the top blanket that we werent sure what it was but its a stain and it happens. There was LOTS of Long black hair on every single linen/towel in the room. One of our beds had hair on the top cover. Very visible and easily could have been wiped or pulled off when making the bed. But its hair we pulled it off and threw it away. Again not a huge deal. The sink nor the tub drained. not something that house keeping would really notice and could get missed easily...not a big deal. Some brown sticky substance in the window sill that for my sanity i will say is coffee because i stuck my hand in it. Gross but again nOt a bIg dEaL. The pool..... so when we got in to the pool area there were no towels. Hotel didnt seem busy enough to be out of towels but idk what kind if day they had before we got there So i just kindly asked for a few. As i got in the water i noticed a THICK film of oil could have been a heavy lotion or body oil so i tried to ignore. Also notice i lack of chlorine smell. Also so loud w/ the echo i couldnt think. Fast forward to today. My daughter has pink eye and the dr said its from a pool with bacteria.Hotel said its fine now.....
Stayed 1 night in Nov 2023
Response from Sam on 7 Nov 2023
Thank you for taking the time to leave us a review and feedback on our property. We apologize that the room did not meet your expectations and was dirty. I will be sure to look into everything you mentioned in your review.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Emerald

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was dirty. Dried food particle splash on the wall by the trash bin not cleaned. Smoke detector was covered in 7-11 plastic bag. Mirrors in the bathroom not even wiped clean. Door jams, you have to push hard to get inside. Dust on the TV and bathroom mirror. Never again for this place.
Stayed 1 night in Oct 2023
Response from Sam on 4 Nov 2023
Dear guest,Thank you for taking time in leaving us a review on our property. We apologize that we did not meet your expectations. I will be sure to send your concerns to out team. I apologize and hope you give us a chance to do better next time.Sincerely,Manager

6/10 Okay

Greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2023

2/10 Terrible

Dan

Travelled with partner
There was no Kleenex/tissues, there was dirt on the floors, dust on the nightstand and phone, the refrigerator freezer section was completely frozen and there was no working ice machine. When I went to the front desk, about the ice, I was told that they would get some and deliver it to my room. 45 minutes later, no ice!
Stayed 1 night in Oct 2023
Response from Nicole on 2 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

jared

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
This hotel was a bit run-down. The bathroom was clean, there were crumbs on the dresser; bedding was clean. The staff was very friendly and eager to help.
Stayed 2 nights in Sep 2023

8/10 Good

FAITH, Longville

Our stay here was just fine for traveling through for one night. The beds and bedding were very clean and comfortable. The bathroom was clean. The breakfast offerings were very good and generous, including scrambled eggs and sausage patties.
Stayed 1 night in Sep 2023

8/10 Good

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Liked: Cleanliness
Mediocre hotel
The price of the rooms are not worth the money. Rooms and hallways reaked of cigarettes.The vending machines took my money and kept the snack. Went to front desk to report issue, would not offer a refund. The breakfast offered was not veryed good. The options were very limited and it ended to early. This is a mediocre hotel and I dont think I will be using them again
Stayed 2 nights in Sep 2023

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok. There was no black tea offered, only coffee and juices.
Stayed 1 night in Sep 2023

10/10 Excellent

Rawan

Liked: Cleanliness, property conditions & facilities
👍👍
Stayed 4 nights in Sep 2023

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We ended up not staying here and canceling our reservation. After checking in and going to our room, I checked the room for cleanliness. There were used tissues left in the bed, dead cockroaches on the floor, used toothflossers on the floor. The room had quite a bit of hair from pets and it just felt to me, not clean. The hotel is pretty old and definitely needed some updating. The lock on one of the outside doors looked like it had been broken into. I saw a few other indicators that this was not the place for me to stay. I did not have a good feeling about staying there. We loaded up our stuff and I spoke with the front desk staff and they were accomodating to us wanting to cancel.
Stayed 4 nights in Aug 2023
Response from Nicole on 15 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture in the room was broken, and the surfaces in the room were not clean - disappointed 😔
Stayed 4 nights in Aug 2023
Response from sam on 6 Sept 2023
I apologize for the inconvience. I will discuss this with my team and work on making your experience with us better next time.

4/10 Poor

Kari

Disliked: Property conditions & facilities
doors
Stayed 1 night in Aug 2023
Response from Sam on 28 Aug 2023
I apologize for the inconvience. We had a change of ownserhsip and we are currently working on fixing issues around the property. Hopefully you give us another chance to serve you better.Thank you GM

2/10 Terrible

R

The room was not clean the knats surround the breakfast foods and we could barely get clean towels and washcloths!
Stayed 3 nights in Aug 2023

8/10 Good

Aundrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for the price!
Stayed 1 night in Aug 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a 3 day stay and all our needs met! Thanks
Stayed 3 nights in Jul 2023