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Reviews of Hawthorn Extended Stay by Wyndham Oklahoma City Airport

2.5 out of 5
Hawthorn Extended Stay by Wyndham Oklahoma City Airport
417 South Meridian, Oklahoma City, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 133 out of 270 reviews" "
Rating 8 - Good. 72 out of 270 reviews" "
Rating 6 - Okay. 29 out of 270 reviews" "
Rating 4 - Poor. 13 out of 270 reviews" "
Rating 2 - Terrible. 23 out of 270 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sydney

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let me start off by saying thought I was at the wrong hotel based on all the reviews. I accidentally drove past the hotel and there’s a cabaret like right around the corner. Lots of homeless people and asking for money. I asked the front desk if this place was safe and she assured me yes but to bring all valuables in with me and front doors lock at 8. Arrive in the room and there was a red colored stain on the carpet and the chair covered in stains. (I took pics so I wouldn’t be charged) I called the front desk multiple times with no answer. Went to the front and she just shrugged around it and I said I wanted to make sure I wouldn’t be charged for it and she assured me they knew… sorry that’s disgusting. I was at the end of the hall which is right next to the noisey highway and could hear every door closing and the ppl above me sounded as if they were moving furniture all night. I even had a sound machine and tv on which didn’t help at all. Pet friendly hotel which is great but all the grass areas outside were just full of dog poop. I understand that’s a dog owner thing but still disgusting. I highly encourage people to avoid. Especially someone traveling solo.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with family
The room was real clean and the halls smelled great.
Stayed 1 night in May 2024

8/10 Good

Christian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

julie, Higbee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Apr 2024

8/10 Good

Malinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great but parking lot was lowkey sus.
Stayed 2 nights in Apr 2024

4/10 Poor

Zarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was great!! But the overall atmosphere was not family oriented. Many/lots of homeless people hang around Not a nice place.
Stayed 2 nights in Mar 2024

4/10 Poor

Daniel

Disliked: Staff & service, amenities, property conditions & facilities
Hotel was located near a very seedy hotel, with many unsavory people milling about. Use your imagination. One South Asian male desk attendant was superb, while his two South Asian women counterparts were less than friendly. The laundry had a broken washer and no change dispenser. When I asked for change, the aforementioned relegated me to a dollar, despite needing an additional dollar to dry my clothes. The South Asian male desk attendant gave me as much change as I needed.
Stayed 3 nights in Apr 2024

6/10 Okay

Daniel

Business traveller
The desi gentleman who worked the front of the desk was excellent. Everything that I needed to do, he accommodated me, And he did it with a smile. There was some difficulty with the two desi women. For example, there's a washer and dryer room on the site, But no way for you to get change. When I asked one of the ladies for change she relegated me to only a dollar, although I would have needed an additional dollar to dry my clothes. Also, one of the washing machines was broken. I don't understand why you would have two washers and three dryers. You would think that you will want to have an equal amount of both. Secondly, the same woman (The desi woman without the glasses), wouldn't simply extend my stay through their reservation system. I had already been staying at the hotel for 3 days, and I wanted to add an extra day with another credit card. She told me that I had to go back online through Expedia to book a day, despite being able to see who would be leaving, and would be coming each day. In terms of the actual facility/rooms, the carpeting between floors has to be a thicker grade to ensure a quiet stay. Throughout the night there were several times where I heard people walking over the floor which kept me up at night. The room I stayed in for the first 3 days, seemed older than the room that I stayed in for my last day. My original room did not have a TV with all of their channels that my original room did.
Stayed 1 night in Apr 2024

6/10 Okay

Rafael Sanchez

Disliked: Staff & service
Very noisy uncontrolled customers
Stayed 2 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Benjamin, Pryor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with large rooms and full kitchen with fridge and microwave. Parking lot was VERY well lit. I have absolutely nothing to say negative about the hotel itself. However the area around the hotel made me feel unsafe. Went to gas station across the street and there was group of people filling bags up with stuff and walking out. Also a lot of people on foot and on the street in that area. Kind of surprised that this nice of a hotel was in this area but again nothing negative about the actual hotel.
Stayed 1 night in Apr 2024

8/10 Good

Ryon

Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

10/10 Excellent

vianney, kansas city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Breakfast was decent. They had Dove soap, lotion, shampoo, and conditioner. The only thing that really didn’t affect us directly was parking was limited and lots of trash around property.
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you Vianney for rating your stay with us so highly and enjoying our amenities.

10/10 Excellent

Shakira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was just right visiting Oklahoma!
Stayed 3 nights in Mar 2024
Response from Managament on 7 Apr 2024
Thank you, Shakira, for rating your stay with us so highly!

6/10 Okay

Destiny

Business traveller
Liked: Amenities
Upon inspection of my room I found several pieces of long and short hairs in my bed. I called the front desk and requested that my linen be changed. While the staff changed my sheets, they complained and spoke about me in Spanish. As if I could not understand. I did. I found it to be very rude and unprofessional. Judging me bc of an error the staff made. There so much stray hairs it made too question if the room was properly cleaned between guests. The breakfast they offered wasn’t half bad. I will also say the area this hotel is in is a bit sketchy. There is a lot of unhoused individuals rooming the near properties and the parking lot. The parking is limited as well. Good luck after 10 PM!
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Dear Destiny, On behalf of our entire team, we would like to offer you our sincerest apologies for the services you have received. We strive to provide our guests with exceptional service, and I understand that what you experienced was not reflective of that. Our managers have been informed of your feedback and have reinforced training within our Housekeeping.

2/10 Terrible

Pari

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the Oklahoma City Fairgrounds was excellent. The hotel itself is located in a parking lot behind a gas station. There were people whom looked to be high on drugs walking around, sleeping all around the area The lobby seemed clean and was quiet. The room it self was filthy. There were Cheetos stuck in the air conditioning unit, crumbs on the bed, and a large booger stuck to the sheet. There seemed to be illegal activity happening on our floor. Several women kept coming in and out from midnight to 4 am. Screaming profusely and slamming doors. We prepaid for two rooms. We were staying at the hotel so my kids could show their animals at the Oklahoma Youth Expo. We will NEVER stay here again!
Response from Management on 25 Mar 2024
Dear Pari, On behalf of our entire team, we would like to offer you our sincerest apologies for what you have experienced during your stay with us. Our managers have been informed of your feedback and will reinforce our team with the appropriate training tools they need to provide our guest with an enjoyable stay. Regards,

8/10 Good

Jennifer, Overland Park

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area by the hotel is a little sketchy but the hotel itself is very nice. I was told to remove all items from my car. One issue I had with the hotel was the location next to a VERY busy and Noisy highway. The traffic sounds were extremely loud all night long even with the room fan running at full blast. I had to take the comforter and pillows off the bed and try to sleep on the bathroom floor which was of course uncomfortable. Did not get much sleep to say the least.
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Dear Jennifer, Thank you for taking the time to tell us about your stay. Your feedback is important to us and helps us understand what more we need to do to provide a better experience for our guests.Regards,

10/10 Excellent

Maricruz

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, love the full kitchen available in the room.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for rating your stay with us so highly! We are committed to providing our guests with a pleasant stay, enjoyable accommodations and exceptional service, it is great that this was reflected during your stay.

10/10 Excellent

LaQuisha

Stayed 4 nights in Mar 2024
Response from Managament on 7 Apr 2024
Thank you for rating your stay with us so highly!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and easy to find.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you Shawn for rating your stay with with us so highly!

8/10 Good

Sudhir

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good overall stay, I was concerned about too many people hanging around the property. Felt like lot of homeless around and did not feel safe to keep the car in the parking lot.
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
We appreciate your feedback You've taken the time to deliver. We understand your concerns about hotel areas, but our team provides our guests with 24-hour security to ensure they feel safe at all times.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great,just didn’t like the area of the hotel
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you Brittany for rating your stay with us so highly!

10/10 Excellent

Tabitha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was good and staff was excellent. The surrounding area is awful and the parking is not the greatest
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you Tabitha for the great comments made of our team. We strive to provide excellent service to our guest and it's great that this reflects during your stay.

8/10 Good

Timsee

Liked: Cleanliness, property conditions & facilities
Little parking spaces
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Thank you Timsee for rating your stay with us so highly!

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for my pre airport stay. Right off the busy interstate, so be aware of that. I wish the curtains had closed all the way to shut out light instead of just being stylish, but place was clean. Didn’t eat breakfast had an early flight
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Thank you for rating your stay with us so highly! We strive to provide excellent service to our guests and it's great to see that this reflects during your stay.

10/10 Excellent

Aliyah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Management on 10 Mar 2024
Thank you for rating your stay with us so highly!

2/10 Terrible

Austin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In short, our room had bed bugs, TV didn't work, noisy highway along with noisy rooms we left shortly after checking in. Not a great experience we would like to remember. Haven't received a refund yet at the time of submitting this review.
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
Dear Austin, We would like to offer you our sincerest apologies for what you've experienced. Your booking has not been charged and has been canceled. If you have any question don't hesitate to reach out.Regards,

2/10 Terrible

Paloma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't stay there because it was very unsafe. Men drinking and hookers standing outside. In the parking lot, cars with flat tires, broken parts and liquid dripping. The property refunded me, understanding how unsafe it is and I am thankful for that.
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Dear Paloma, Thank you for taking the time to share your feedback. We are committed to providing excellent service to our guests and providing a safe environment.Regards,

8/10 Good

Adrienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Clean room. Second time staying here and would book again.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
We are delighted to welcome you back to our hotel and that you choose to stay with us when you travel into town. We are committed to providing our guests with a pleasant stay, enjoyable accommodations and exceptional service. We look forward to seeing you again!

10/10 Excellent

Louella

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast not til7, no blow dryer, had to go to the 4 floor for ice when we were on the 1st floor and no fresh coffee at 6am.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly! We really appreciate you taking the time to review our hotel I've forwarded the information you provided to our team This way we can work to improve these areas for future guests

10/10 Excellent

Kimberly

Stayed 3 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly!

2/10 Terrible

Armando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds didn’t close properly making them basically see through. Rooms not clean, carpet sticking out of floor on edge.
Stayed 2 nights in Jan 2024
Response from Management on 27 Feb 2024
We really appreciate you taking the time to review our hotel I've forwarded the information you provided to our team. This way we can work to improve these areas for future guests.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay.
Lobby was very cold, breakfast made me ill.
Stayed 4 nights in Jan 2024
Response from Management on 27 Feb 2024
We really appreciate you taking the time to review our hotel I've forwarded the information you provided to our team. This way we can work to improve these areas for future guests.

8/10 Good

Sherry

Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly!

10/10 Excellent

Cesar, Seattle

Stayed 4 nights in Dec 2023
Response from Management on 27 Feb 2024
Thank you for the amazing rating! We hope that if your travels bring you back to the area you'll give us another opportunity to stay with us again.

8/10 Good

Kaylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
The hotel/apartment, whatever it is next to the property is very sketchy. Parking is very limited. Bathroom door did not shut all the way, toilet was loose.
Stayed 2 nights in Jan 2024
Response from Management on 27 Feb 2024
We really appreciate you taking the time to review our hotel I've forwarded the information you provided to our team. This way we can work to improve these areas for future guests.

8/10 Good

Stephanie, Lubbock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit creepy in the neighborhood around the hotel. No one bothered us and the hotel itself felt completely safe. There was a prominent gentleman’s club sign visible to myself and my kids as the primary view from our window. It’s clear the hotel staff and management work hard to keep the hotel nice. Our room was literally the cleanest I have encountered and the staff have great customer service. I would stay there again because of the standards they uphold on their property.
Stayed 2 nights in Jan 2024
Response from Management on 27 Feb 2024
Thank you for the amazing rating! It is a pleasure to receive positive feedback. We really appreciate you taking the time to review our hotel. We strive to provide excellent service to our guests and it's great to see that this reflects during your stay.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of bang for your buck!
This hotel exceeded my expectations for the money. GREAT VALUE! Check in was easy, breakfast was good, rooms were clean and beds were comfy. What more could one ask for?!
Stayed 1 night in Dec 2023
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly! We strive to provide excellent service to our guests and it's great to see that this reflects during your stay.

10/10 Excellent

Sunni J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Reanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was pretty clean. However, I could not give it an excellent rating because parking is limited. This hotel is next to some apartments or another hotel that is closed and being renovated. There is parking in the back with no good lighting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Only complaint was the exposed wires by the window my fiance shocked himself. The room was very clean and nice
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple. Exactly what was needed
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on 27 Feb 2024
Thank you for rating your stay with us so highly!

4/10 Poor

RENEE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We were supposed to get a King sized bed and got 2 full beds! I booked this room weeks ago and I have never had this happen.
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your stay. I am deeply sorry that you were not satisfied with the service you have received. We strive to provide our guests with exceptional service, and I understand what you experienced was not reflective of that. We have taken appropriate measures to avoid this from happening in the future.

2/10 Terrible

NATHAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a mild cigarette odor and the room across the hall had a dog that barked all night. Called the front desk multiple times and they couldn’t seem to do anything about the barking dog. We switched rooms the next night to get away from the barking dog. 2nd room was much better, didn’t smell, quieter, but had a refrigerator that had some kind of alarm that went off every 20 minutes or so. Unplugged the fringe at night and plugged it in while we were away during the day. Overall, next time I’ll pick a different hotel. I guess you get what you pay for - cheap discounted stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Concert Trip
The check-in was a little rough but finally got it. My personal room had no TV it had sound but no picture call down to front desk to see if I could change rooms or if they could fix it and got told there's nothing they could do for me.
Stayed 1 night in Nov 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your stay. I am deeply sorry that you were not satisfied with the service you have received. We strive to provide our guests with exceptional service, and I understand what you experienced was not reflective of that. We have taken appropriate measures to avoid this from happening in the future

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was clean and nice...it was beautiful if i say so myself.
Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
Thank you for the great review. We are excited to hear that you enjoyed the cleanliness of our hotel and the room. We hope to see you again in the future.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in. Clean rooms
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for taking the time to review your stay with is Doris. We are very happy that you had an enjoyably stay with us, with the hotels cleanliness. We hope to see you again in the future.