Dear Nat, Thank you for your review. I’m sorry we didn’t provide the high-quality service you deserve. This is not typical of our hotel and staff. We try to make each guest experience a great one and we are sorry for falling short of this goal. Your satisfaction is important to us and we hope you’ll give us another opportunity to make your stay the best it can be. Sincerely, Kristin Chambless, GM

Dear Andrea, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Kristin Chambless, GM

Dear Ryan, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kristin Chambless, GM

Dear Lea, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for communication improvement, and for choosing our hotel. Please visit us again soon. Best, Kristin Chambless, GM

Dear Unique, We would like to extend our heartfelt gratitude for choosing to stay with us and for sharing your wonderful experience. Your support means the world to us and we are overjoyed to learn that you enjoyed your time here. It would be our utmost pleasure to welcome you back soon. Best, Kristin Chambless, GM

Dear Haleigh, While we are pleased to hear that you enjoyed your stay overall, my sincere apologies that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training of our team members. Thank you for choosing us and we hope to host you again soon. Sincerely, Kristin Chambless, GM

Corbee, Thank you so much for staying with us and for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay and hope to have the opportunity to serve you again soon. Regards,

Val, Thank you for staying with us and for the honest and candid feedback. Your experience is not customary of our hotel and I truly apologize for your experience. Please feel free to reach out to us directly to discuss further. Warmest regards,

Dear Casey, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kristin Chambless, GM

Ann, We really appreciate you staying with us and for taking the time to provide such a great review. Come back and see us again soon. Regards,

Toni, Thank you for the 5/5 review and for staying with us. I really appreciate the feedback and hope to see you again soon. Regards,

Dear Jason, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Kristin Chambless, GM

Dear Brian, We are thrilled you loved your stay! Thank you for the review, and please visit us again. Best, Kristin Chambless, GM

Dear Katie, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Kristin Chambless, GM

Dear Thomas, We are glad to hear from you and are happy to know that our location was suitable for your trip while you were visiting our wonderful city. We are grateful for your kind review and would like to request you to consider us again if you happen to return to our area. Best, Kristin Chambless, GM

Dear Nicholas, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Kristin Chambless, GM

John, Thank you for staying with us and for taking the time to review our hotel. We appreciate the 5/5 score and look forward to potentially serving you again in the future. Regards,

Dear Lora Meierhoffer, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Kristin Chambless, GM

Dear Michael, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Kristin Chambless, GM

Dear Alexis, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations and location. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, Kristin Chambless, GM

Dear Cristy, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Courtyard. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Kristin Chambless, GM

Dear Summer, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Kristin Chambless GM

Dear Jason, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Kristin Chambless, GM

Steven, Thank you for choosing our hotel and taking the time to review our hotel. Please come back and see us again! Regards,

Mario, Thank you for staying with us and for taking the time to review our hotel. I am happy to hear that you enjoyed your stay and appreciate the 5/5 review. Please come back and see us again soon! Regards,

Dear Lance, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Kristin Chambless GM

Dear Erica, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Kristin Chambless GM

Brenda, Thank you!! It is great to hear that you enjoy our hotel and the convenience to the Paycom Arena. We look forward to serving you again soon! Regards,

Dear Larry, We are thrilled that we provided you with a perfect stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kristin Chambless GM

Rachel, I am so happy to hear that you enjoyed your stay and had a great experience. Come back and see us again soon. Regards,

Dear Amber, It is wonderful to hear that you enjoyed your stay and our perfect location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best, Kristin Chambless GM

Dear Taylor, Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back! Best, Kristin Chambless GM

Dear JEREMY, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Kristin Chambless, GM

Dear Jimmy, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Kristin Chambless GM

Dear Toryanna, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Kristin Chambless GM

Dear Valerie, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Kristin Chambless GM

Dear Casey, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Kristin Chambless, GM

Dear Maggie, We apologize for the inconvenience caused due to the extended wait time to access the elevator, which was caused by an unforeseen maintenance issue, and for the room type that you were assigned. We always strive to provide every guest with a comfortable stay, and it seems like we fell short in your case. We appreciate your honest feedback and will use it to improve our services. We hope to have the opportunity to make it up to you and see you again on your next visit. Sincerely, Kristin Chambless GM

Dear ANTHONY, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our hotel was a great backdrop for your visit to a Thunder game, and our staff continues to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Kristin Chambless GM

Dear Harriet, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Kristin Chambless GM

Dear Dustin, I want to thank you for taking the time to write a review and for choosing our business. I deeply apologize for falling short of your expectations. We value your comfort and satisfaction, and I assure you that your comments will be shared with the staff to help us improve. We hope you will consider visiting us again in the future, as we are committed to providing the best possible experience for our guests. Sincerely, Kristin Chambless GM

Dear Carianne, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Kristin Chambless GM

Dear Jamie, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Kristin Chambless GM

Dear Emily, We love to hear your stay with us was perfect; thanks for making our day! It was a pleasure to host you; we can't wait to welcome you again. Best, Kristin Chambless GM

Dear David, Thank you for choosing us, and we apologize if your stay did not meet your expectations. Hosting you was a pleasure, and we aim to make your next stay more enjoyable. Sincerely, Kristin Chambless GM

Dear Robert,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely,Kristin ChamblessGeneral Manager

Dear Derrik, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Kristin Chambless GM

Dear April, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Kristin Chambless GM

Dear Jeffery, We are delighted to hear from you and to know that our location was perfect for your trip while attending a Thunder game. Your kind review is much appreciated, and we hope that you will consider us again if you ever return to Oklahoma City. Best, Kristin Chambless GM