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"The receptionist in the morning called me “hey hey” and with a gesture as if he owns me or like im his staff which felt discriminatory. Expect no english at all too. Facilities are old. There was no hot water and it was freezing cold. There was a bad smell coming as well from the shower. View and location was good and accessible. Bed was also comfy but everything else was outdated. Service however really needs big improvements. Teach your staff to treat guests with respect and be more hospitable. "

"I had a very pleasant stay at this hotel. The room was clean, comfortable, and well-equipped, and the overall atmosphere welcoming. Breakfast was tasty with a good selection, and the location was convenient for a short stay in Rize. I would especially like to highlight the reception staff. They were very friendly, polite, and always ready to help with any questions. Their professionalism and warm attitude made the stay even more enjoyable. "

"Shower didn’t have any curtain or door, restroom was really bad. There is weird odor in the room. Location and price is great but that’s about it."

"Clean room good food at the restaurant "

"The room was fine, a bit small. Only 2 small paper cups for making coffee or tea. The "partial sea view" is really very partial - you have to really stretch to see a tiny bit of the sea. Hotel staff were not friendly. The breakfast workers were very good, but thing about the hotel was the breakfast. Overall, just so-so, we will not stay again. "

"الوصول الى مكان الاقامة سهل جداً الغرف حجمها لا بأس فيه النظافة ممتازة "

"We stayed one night at the Grand 464 Otel. Everything was perfect, I wish we could have stayed longer. The room was spotlessly clean with a small kitchen space and seating area. The bathroom was spacious with an excellent shower. We were welcomed with Turkish tea on arrival. The hotel staff were very friendly, welcoming and efficient. Yasmin helped us to book a trip to Batumi for the next day. The breakfast was superb, lots of choice. Thank you for a lovely stay."

"Really nice location close to the lake. Hotel rooms are very small and the bathroom is very very small. It’s a good hotel for maximum 2 people and for no longer than 3 nights. Notices can be heard from other rooms. Breakfast very basic. Staff very nice and welcoming. But personally I’ll try something different next time. "

"I Ded'nt like the hotel"