Verified
4/10 Poor
Pat K.
25 June 2026
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
We booked this property through VRBO but it is managed by Century 21 New Horizon, whose office is located right below the condo building entrance. The Vrbo listed stated that towels and linens were provided as part of the essential amenities. However, after booking we discovered that the rental agreement states that linens are only provided for week long stays. This information was not clearly disclosed in the listing and feels very deceptive. Advertising amenities to secure a booking and then restricting them creates a frustrating bait-and-switch experience. We spoke with a manager and requested linens or reimbursement for having to purchase our own. Our request was escalated and denied. As for the condo itself, they were accommodating for a late check in which was nice for traveling with an infant. The primary bedroom is spacious and includes a queen bed, a master bath and a washer and dryer. The second bedroom is smaller with 2 twin beds, both very worn, and access to a full bathroom across the hall. The bedrooms do not have blackout blinds. There is a pull out couch in the living room, however it is very uncomfortable. The kitchen is stocked with plates, cutlery, etc. THe patio is completely unfurnished which makes it less enjoyable. Overall we fell the place came up a little short for the price that we paid.
Pat K.
Stayed 5 nights in Jun 2026