First visit to this home, frequent visitor to North OC. The home, in general, was beautiful. Great setup for our family of 5. We loved the pool access, and closeness to the beach. Definitely a quiet area, so we were nervous about violating the noise rules with our 3 young kids, but everything was fine.
Unfortunately, I did identify 3 issues upon arrival, that were not able to be addressed until the afternoon before our departure. Guest services was timely in text and phone response, but the actual resolution was not timely. When I followed up, they simply said "the manager is aware". One of the items pertained to pest control. The issue was bad enough that I had to go buy my own remediation products, just to make us more comfortable. Pests are unavoidable, but they can be maintained. The level of activity altered our use of the kitchen and dining room areas completely. This was very unfortunate as the rest of the home was great. Without the pests, easily would have been 4 or 5 star review.