Lobby

Reviews of Country Inn & Suites by Radisson Ocala Southwest

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 275 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 151 out of 1000 reviews" "
Rating 2 - Terrible. 180 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 5 nights in Apr 2024

10/10 Excellent

Manuel

Travelled with family
Nice stay
Stayed 1 night in May 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nasty and smell really bad.
Stayed 1 night in May 2024

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good atmosphere
Stayed 1 night in May 2024
Response from Ashley, FDM on 6 May 2024
Dear Donald,Thank you for taking the time to leave a perfect 5-star review! We are thrilled to hear that you consistently enjoy the atmosphere at our hotel. We strive to create a welcoming and inviting environment for all our guests, and your positive feedback lets us know we're on the right track.Is there anything specific about the atmosphere that you find particularly enjoyable? We're always looking for ways to improve and would love to hear your thoughts. We hope to welcome you back again soon, Donald!

4/10 Poor

Jill, FRUITPORT

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby looked nice. The room smelled awful, the mattress was broken down and the bathtub had mold on the calk.
Stayed 1 night in May 2024
Response from Ashley N, FDM on 5 May 2024
Dear Jill,Thank you for taking the time to leave a review about your recent stay. We sincerely apologize that the overall condition of your room did not meet your expectations, particularly with the unpleasant odor, uncomfortable mattress, and mold in the bathroom.We understand how these issues can significantly impact a guest's experience, and we take your comments seriously. We strive to provide a clean and comfortable environment for all our guests.To address your concerns, we will be sure to:* Conduct a thorough inspection of the room you occupied to identify the source of the odor and ensure proper cleaning and deodorization.* Schedule maintenance to replace the mattress, if necessary.* Address the mold in the bathroom through proper cleaning and potential recaulking.We appreciate you bringing these issues to our attention, Jill. It helps us identify areas for improvement. Thank you again for your feedback. While we understand you may not choose to stay with us again based on this experience, we hope you'll consider giving us another chance in the future. We are always working to improve our guest experience.

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
XXX
Stayed 6 nights in Apr 2024
Response from Ashley N, FDM on 3 May 2024
Dear Richard,Thank you for taking the time to leave a review, even though your recent stay fell far short of expectations. We sincerely apologize that your experience was so unsatisfactory.We take all guest feedback seriously, and a 1-star rating indicates significant issues. While we don't have specific details from you, we want to assure you that we're committed to providing a comfortable and enjoyable stay for all our guests.If you'd be willing to share more about your experience, we would appreciate it. Knowing more will help us identify areas for improvement and ensure future guests have a more positive experience.Thank you again for your feedback, Richard. We look forward to hearing from you if you're willing to share more.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very spacious and clean.
Stayed 3 nights in Apr 2024
Response from Ashley N, FDM on 26 Apr 2024
Dear Edward,Thank you for your 4-star review! We're glad to hear that you found the rooms at our hotel to be spacious and clean. Spacious and clean rooms are a priority for us, so we appreciate you acknowledging that!Is there anything else that stood out about your stay, Edward? We're always striving to improve and provide a well-rounded guest experience.Thank you again for choosing our hotel! We hope to see you again soon.

8/10 Good

adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice for what I needed to do. Have a place to sleep and less than Hilton. Harder to get back from Hilton .was comfortable sleeping.
Stayed 2 nights in Apr 2024
Response from Ashley, FDM on 22 Apr 2024
Thank you, Adrienne, for your 4-star review! We're glad to hear that our hotel met your needs for a comfortable and affordable stay.We understand the loyalty you have for the Hilton brand, and we appreciate you giving us a try! We continuously strive to provide a welcoming and comfortable experience that measures up, even if it's not quite the Hilton you're accustomed to.We're happy to hear you had a good night's sleep with us. Hopefully, next time you'll find it even easier to choose our hotel based on its own merits!Thank you again for staying with us, Adrienne. We hope to see you again soon!

2/10 Terrible

Nelson

Stayed 2 nights in Apr 2024

2/10 Terrible

Valeria

Stayed 1 night in Mar 2024
Response from Ashley N, FDM on 26 Apr 2024
Dear Valeria,Thank you for taking the time to leave a review about your recent stay. We sincerely apologize that your experience did not meet your expectations.While we don't have specific feedback from you, a 1-star rating indicates significant room for improvement. We take all guest reviews seriously, and your feedback is valuable to us.Would you be willing to share more about your experience at our hotel? What areas fell short of your expectations? Knowing more will help us identify areas for improvement and ensure future guests have a more positive experience.Thank you again for your feedback, Valeria. We look forward to hearing from you if you're willing to share more.

10/10 Excellent

Melissa, Ocala

Stayed 1 night in Mar 2024
Response from Ashley, FDM on 22 Apr 2024
Dear Melissa,Thank you for taking the time to leave a perfect 5-star review! We are thrilled that you enjoyed your stay at our hotel.While we don't have any specific comments from you, your positive rating lets us know we're on the right track to providing a comfortable and enjoyable experience for our guests.We hope to welcome you back again soon, Melissa!Thank you again for choosing us.

4/10 Poor

marty

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
we had no tv service-I had to unplug the phone because of a constant beeping. The flag outside looked as though it had been in a war. The downstairs bathroom was disgusting. Will not stay there again very disappointed!!!
Stayed 1 night in Mar 2024
Response from carolyn on 25 Mar 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel that is not updated. Room was dirty with candy wrappers in couch. TV did not work. No blanket for sofa bed. Shower did not work well. Towels were older and rough. Arrived later after a 10 hour drive. No parking available. Had to park at gas station next door and hope I would not get towed. Front desk person said there is not enough parking for hotel and staff. Pitiful. Would not stay here EVER again especially for over $200 a night!!
Stayed 1 night in Mar 2024
Response from carolyn on 25 Mar 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

4/10 Poor

Marcia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property has seen better days
Stayed 3 nights in Mar 2024
Response from Ashley N., FDM on 24 Mar 2024
Dear Marcia,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

4/10 Poor

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling and stopped here fir the night. There were no towels in the room. The TV didn't work without a code. I am glad I was only there long enough to rest.
Stayed 1 night in Mar 2024
Response from Ashley N., FDM on 24 Mar 2024
Dear Marc,Thank you for taking the time to leave a review of your recent stay at our hotel. We sincerely apologize that the missing towels and malfunctioning TV detracted from your experience.We understand how frustrating it must have been to arrive at your room without towels and then discover the TV required a code you weren't aware of. These are basic amenities that should have been readily available, and we apologize for the inconvenience they caused during your stopover.Addressing the Issues:Towel Availability: We are reinforcing our housekeeping protocols to ensure all rooms are fully stocked with towels before guest arrival.TV Functionality: We are reviewing our guest information packets and in-room signage to ensure clear instructions are provided on how to operate the TV, including any required codes.Moving Forward:We strive to provide a comfortable and convenient experience for all our guests, and we fell short in your case. We appreciate you letting us know about these issues, as it helps us identify areas for improvement.While we understand this may not have been the most ideal rest stop on your travels, we hope you were still able to get a good night's sleep.

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley N, FDM on 15 Mar 2024
Dear Douglas,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed your stay with us.We appreciate you choosing our hotel and look forward to welcoming you back soon!

10/10 Excellent

Cath

Liked: Cleanliness, staff & service
Easy walk to restaurants
Stayed 1 night in Mar 2024
Response from Ashley, FDM on 15 Mar 2024
Dear Cath,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our convenient location in walking distance to the local restaurants. We appreciate you choosing our hotel and look forward to welcoming you back soon!

10/10 Excellent

James shown as jas

Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from Ashley, FDM on 12 Mar 2024
Dear James,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!

10/10 Excellent

Robert, Fruitland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool
Stayed 1 night in Mar 2024
Response from Ashley, FDM on 7 Mar 2024
Dear Robert,Thank you for taking the time to leave a perfect 5/10 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!

6/10 Okay

Darian

Stayed 2 nights in Feb 2024
Response from Ashley on 22 Feb 2024
Dear Darian,Thank you for taking the time to leave a rating of 6/10 for your recent stay at our hotel. We sincerely apologize that your experience didn't quite meet your expectations.We strive to continuously improve and provide a comfortable and enjoyable experience for all our guests. Your feedback is incredibly valuable to us, and we would greatly appreciate it if you could share some specific details about what led to your rating. Understanding your concerns will help us identify areas where we can do better.While we are proud of our convenient location, clean rooms and courteous and professional service, we recognize that there's always room for improvement. If you're willing to share your feedback, you can call our hotel directly. We're here to listen and help in any way we can.Thank you again for choosing our hotel. We hope that if you give us another chance, we can exceed your expectations and earn a higher rating from you in the future.

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great service! Housekeeping staff were working very hard each day of my stay and they provided excellent customer service! Front desk was also great at assisting me with my needs in a timely manner. Great place, and a great location!
Stayed 4 nights in Feb 2024
Response from Ashley on 21 Feb 2024
Dear Jared,Thank you so much for your glowing review and perfect 10/10 rating! We're thrilled to hear that you had such a positive experience at our hotel.Your kind words about our staff are truly appreciated. It's wonderful to know that our housekeeping team and front desk went above and beyond to ensure your needs were met in a timely and friendly manner. We take pride in recognizing hard work, and we will be sure to share your feedback with them. It will definitely brighten their day and motivate them to continue providing exceptional service.We're also happy to hear that you found our location convenient and enjoyable. We strive to offer a comfortable and well-situated space for our guests, so your feedback is very encouraging.Thank you again for choosing our hotel and for taking the time to share your positive experience. We hope to welcome you back soon!

4/10 Poor

Rosann

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
No toilet paper in bathroom tv and phone didn’t work when we arrived
Stayed 1 night in Feb 2024
Response from carolyn on 16 Feb 2024
Thank you for taking the time to leave a review and share your experience at our hotel. We appreciate your feedback and apologize for any shortcomings you encountered during your stay.. This is certainly not up to our standards, and we sincerely apologize for the negative impact it had on your stay. We take cleanliness very seriously, and we will immediately investigate this matter with our housekeeping staff to ensure it doesn't happen again. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. We are committed to providing a clean and comfortable environment for all our guests, and we will take the necessary steps to ensure that future guests have a positive experience.

4/10 Poor

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ashley, FDM on 12 Feb 2024
Dear Guest,Thank you for taking the time to leave a review and share your experience at our hotel. We appreciate your feedback and apologize for any shortcomings you encountered during your stay.We understand your disappointment with the cigarette butt and litter you found in your room. This is certainly not up to our standards, and we sincerely apologize for the negative impact it had on your stay. We take cleanliness very seriously, and we will immediately investigate this matter with our housekeeping staff to ensure it doesn't happen again.We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. We are committed to providing a clean and comfortable environment for all our guests, and we will take the necessary steps to ensure that future guests have a positive experience.

8/10 Good

Mildred

Liked: Cleanliness, room comfort
Heated Indoor Pool
Great price. Nice heated indoor pool. Comfortable and nice breakfast . A bit rundown
Stayed 1 night in Feb 2024
Response from Heather on 8 Feb 2024
Thank you so much for taking the time to rate your experience with us - we're so thrilled to know that you enjoyed your stay at our hotel! We're always looking to improve in any way we can, too, to ensure that we continue to provide excellent stay experiences to all of our guests, so be sure to let us know if you have any suggestions. In the meantime, we look forward to the next time we have the opportunity to host you during your travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on 8 Feb 2024
Thank you so much for taking the time to rate your experience with us - we're so thrilled to know that you enjoyed your stay at our hotel! We're always looking to improve in any way we can, too, to ensure that we continue to provide excellent stay experiences to all of our guests, so be sure to let us know if you have any suggestions. In the meantime, we look forward to the next time we have the opportunity to host you during your travels!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Heather on 8 Feb 2024
Thank you so much for taking the time to rate your experience with us - we're so thrilled to know that you enjoyed your stay at our hotel! We're always looking to improve in any way we can, too, to ensure that we continue to provide excellent stay experiences to all of our guests, so be sure to let us know if you have any suggestions. In the meantime, we look forward to the next time we have the opportunity to host you during your travels!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip back
Very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Heather on 8 Feb 2024
Thank you so much for taking the time to rate your experience with us - we're so thrilled to know that you enjoyed your stay at our hotel! We're always looking to improve in any way we can, too, to ensure that we continue to provide excellent stay experiences to all of our guests, so be sure to let us know if you have any suggestions. In the meantime, we look forward to the next time we have the opportunity to host you during your travels!

2/10 Terrible

Bradley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Like Nothing. Dislike Everything.
Response from Ashley on 4 Feb 2024
Thank you for your feedback. I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations. I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues, however non-specific, to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide

4/10 Poor

Javid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much parking
Stayed 1 night in Feb 2024
Response from Ashley on 4 Feb 2024
Yes, it's unfortunate that we have a 1:1 parking-to-guestroom ratio. We do our best to advertise that our parking is limited, too. If you have any suggestions on improving our communication in that respect, we're all ears. Meanwhile, we appreciate your taking the time to provide feedback; we also thank you for choosing to stay with us and hope that if there's a next time we're able to provide a more exceptional stay experience.

2/10 Terrible

John

Stayed 2 nights in Feb 2024
Response from Ashley, FDM on 23 Mar 2024
Here's a response template you Dear John,Thank you for taking the time to leave a review of your recent stay at our hotel, even though the rating indicates it wasn't ideal.We sincerely apologize that your experience fell short of the standards we strive to provide. Your feedback is invaluable in helping us identify areas for improvement. However, since you haven't included any comments in your review, it's difficult for us to pinpoint the exact issues you encountered.We are committed to providing a comfortable and enjoyable experience for all our guests, and we take all feedback seriously.We hope you'll give us another chance in the future to demonstrate the improvements we are constantly working on.

6/10 Okay

Falecia

Travelled with family
Liked: Staff & service
The hotel was ok, but if I was on vacation and was gonna stay more than a night or 2 I wouldn't stay here... I've stayed in nicer hotels and if I'm gonna stay in a hotel for a few days I would like for it to be in excellent condition with awesome service... The cleanliness was average, there is room for improvement
Stayed 1 night in Jan 2024
Response from Ashley on 3 Feb 2024
Thank you for your feedback. I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations. I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip and wonderful coincidence that the price and location were in sync!
Stayed 1 night in Jan 2024
Response from Ashley on 3 Feb 2024
We're so glad you had a great stay at our hotel! We look forward to hosting you again in the future, should you travel this way again.

2/10 Terrible

Brandy, Nicholasville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn't even stay here. I checked into my room and checked right back out. It was dirty and musty smelling. Stray hairs on the bed and bathroom floor. Three one bright spot is the lady at the front desk. I don't remember her name. She was so sweet. The door to the stairwell that goes outside was open and would not shut. Not safe at all. And the only way to get into the hotel parking lot from west bound 200 is to turn at I75. And then you have to drive through the BP gas station to leave the hotel. I went down the road to the Hilton. It was more expensive but I felt safer there.
Stayed 4 nights in Jan 2024
Response from Heather on 23 Jan 2024
Dear Brandy,Thank you for taking the time to share your experience at our hotel, even though it was a brief one. We are incredibly sorry to hear that the condition of your room and the overall atmosphere fell so far short of your expectations, and we completely understand why you chose not to stay.The issues you identified are unacceptable, and we sincerely apologize for the inconvenience and discomfort they caused you.We want to acknowledge and appreciate your positive feedback for the kind and helpful front desk staff member. We strive to provide excellent customer service at every touchpoint, and we are glad this aspect of your experience was a bright spot.Thank you again for your feedback. We are taking your concerns seriously and implementing immediate steps to improve. We hope that you will consider giving us another opportunity to regain your trust in the future.Sincerely,Heather

8/10 Good

Lael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refresh
Had to ask for more toilet paper, even though room had just been refreshed. Also only 1 garbage had been changed, and other was completely full.
Stayed 4 nights in Jan 2024
Response from Ashley on 23 Jan 2024
We're glad to see you enjoyed your overall stay with us, it's always uplifting to hear ways that we've positively impacted our guests. We do apologize for any slip in our Housekeeping Department's attention to details, though; we'll certainly coach them to ensure everyone is on the same page, there.We will use your valuable feedback for our ongoing imprivements, and hope that upon your next visit we can exceed your expecations!

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
I had to change my own sheets only good thing was inside pool
Stayed 1 night in Jan 2024
Response from Heather on 23 Jan 2024
Dear Amanda,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are incredibly sorry to hear that your experience fell short of your expectations, and we understand why you rated it only 1 star. Having to change your own sheets is completely unacceptable, and we sincerely apologize for this inconvenience.We take all guest feedback seriously, and we are actively working to address the issues you raised. Here are some specific steps we are taking:Reviewing our housekeeping procedures: We are committed to ensuring that all guest rooms are thoroughly cleaned and inspected before arrival. We will be implementing additional quality control measures and retraining our housekeeping staff to prevent similar incidents from happening again.Investigating the condition of the linens: We will be investigating why the provided sheets were not in good condition and taking steps to ensure that all our linens meet our high standards.Improving guest communication: We are reviewing our communication protocols to ensure that guests are informed promptly if there are any issues with their rooms or amenities. This will allow us to address any concerns quickly and efficiently.We understand that having access to an indoor pool was a positive aspect of your experience, and we appreciate you mentioning it. We want to assure you that we are committed to providing all our guests with a clean, comfortable, and enjoyable stay.Thank you again for your feedback. We hope that you will consider giving us another opportunity to earn your trust in the future.Sincerely,Heather

4/10 Poor

Jake

Stayed 3 nights in Jan 2024
Response from Heather on 23 Jan 2024
Thank you for taking the time to share your feedback and rate your recent stay at our hotel with 2 stars. We sincerely apologize that your experience did not meet your expectations. We take all guest feedback seriously, and we are deeply concerned to hear about the issues you encountered with cleanliness and mold in your room.We value your business and hope that you will give us another chance to show you the level of service and quality you deserve. We are committed to making improvements to ensure that all our guests have a positive and enjoyable stay at our hotel.Please do not hesitate to contact me directly if you have any further questions or concerns. We are here to help in any way we can.Sincerely,Heather

10/10 Excellent

Ross

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Carolyn on 21 Jan 2024
5 stars?! Are you sure you didn't accidentally hit an extra star? All jokes aside, we're truly humbled by your amazing review. What specifically did you enjoy the most about your experience?

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The hotel was not well equipped (vending machines). It had a bad odor to it. When I was checking in 2 people in front of me were complaining of their rooms with mold on the ceiling. The front desk swapped one of their rooms and then ended up giving me the molded room. When I asked her about it she just shrugged her shoulders. The room was not very clean. You could see something spilled on the couch and was not wiped up. Mold all over the ceiling. When we hung our bag on the holder in the bathroom it fell out of the wall.
Stayed 3 nights in Jan 2024
Response from Heather on 23 Jan 2024
Thank you for bringing your experience to our attention. We are deeply sorry to hear about the issues you encountered during your recent stay at our hotel. It is completely unacceptable for our guests to experience anything less than clean, comfortable, and safe accommodations.Thank you for your understanding and feedback. We hope that you will give us another opportunity to earn your trust in the future.Sincerely,Heather

6/10 Okay

Verified traveller

Travelled with family
disappionted
it was ok but dogs were barking in many rooms. The breakfast was horrible. Every thing was in one tray and all the juices from the machine were out of order. I'm glad it was only one night.
Stayed 1 night in Jan 2024
Response from Ashley on 14 Jan 2024
Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

4/10 Poor

Mabel, Miami Lakes

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room stunk as if it was a smoking room. There were roaches inside the bathroom and by the door Will never stay there again! Disgusting. I can’t believe this is Radisson hotel
Stayed 1 night in Dec 2023
Response from Ashley on 14 Jan 2024
Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

2/10 Terrible

Millie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay here again
Usually Country Inn & Suites hotels are pretty good. NOT this one. Hallways were filthy. It is on the main road so we heard cars racing all night. At 3:00 in the morning someone was beating on a door down the hall for over 15 minutes. I tried to call the desk and no one answered. To top off a sleepless night, the breakfast was awful. no cups for the coffee, no forks,--had to look in drawer below to find a cup. Most of the food was gone (8:30am) and the juice machine was out of all juices.
Stayed 1 night in Jan 2024
Response from Ashley on 14 Jan 2024
Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The shower was dirty & grout moldy, hotel smelled like pot, kids screaming and running, dogs barking, lobby dirty. I have stayed in some not great hotels but this makes them look 5 star.
Stayed 3 nights in Dec 2023
Response from Ashley on 14 Jan 2024
Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

4/10 Poor

Djems

Stayed 2 nights in Dec 2023
Response from Ashley on 14 Jan 2024
We're so sorry to find you've had such a negative experience at our hotel - if staff were unable to resolve your concerns when it was bright to their attention during your stay, we hope that you'll share those specific concerns with us, so that we may know in what ways we can improve going forward. We thank you for taking the time to rate your stay with us, and hope that in the future, we're able to provide a far better experience.

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy room. Bad smell, no toilet paper, they don't clean the room, everything outdated and dirty. Breakfast terrible,
Stayed 2 nights in Dec 2023
Response from carolyn on 3 Jan 2024
I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn P.General Manager

8/10 Good

James

Travelled with partner
Liked: Staff & service
Tired and well worn building
Stayed 1 night in Dec 2023
Response from carolyn on 3 Jan 2024
I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn P.General Manager

4/10 Poor

Ribert

Travelled with family
Liked: Staff & service
Disliked: Amenities
The beds are terrible, sunken in the middle, most horrible night of trying to sleep, the breakfast was horrible, powered eggs not cooked right, rotten apples. Coffee was good. Will not at country Inn and suites again.
Stayed 1 night in Dec 2023
Response from carolyn on 2 Jan 2024
I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

2/10 Terrible

Janell

Stayed 1 night in Dec 2023
Response from carolyn on 2 Jan 2024
I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from carolyn on 25 Dec 2023
Thanks for rating your stay with us, We're so glad you enjoyed it!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what it seems
While I can’t speak for the whole hotel, our room looked like it was in dire need of some remodeling and they chose to slap a coat of paint over it instead. It smelled awful, the AC unit kicked on and off and sounded like a jet engine every time. There were cracks and mildew in the shower among other places. The couch in the sitting area looked like it had been found on the side of the road, room service took our used towels but didn’t replace them, which meant I had to hunt down the night manager. Breakfast was extremely limited, and we bought breakfast elsewhere both mornings as a result. Thankfully despite our two night stay, we were only staying in the hotel for a place to crash at night otherwise we would have left and gone somewhere else.
Stayed 2 nights in Dec 2023
Response from Heather on 17 Dec 2023
I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.