Nuevo Durango Holidays from AU$1,203

Excellent hotel, clean, nice beach, nice people

This hotel was a great bang for our buck. We thought the staff was exceptional and courteous. The entire hotel was always being cleaned and amenities being replenished. The entertainment team (Luis, Jesus, Whiskey, Donnie to name a few) was fun all day everyday! Jorge in the Pina Colada Restaurant made our last night so great. Make sure to tip kindly as they are so appreciated and such a great group of people to show appreciation towards.

Rooms and facilities were older. Fridge didn’t work. Shower was mediocre. Beach chairs were saggy and there didn’t seem to be enough of them. Food portions at dinner restaurants were fairly small. The safe in the first room was not working. One whole side of the hotel has a very partial ocean view due to another hotel property blocking it. They tried to get us to go to the timeshare presentation by offering tons of free excursions and spa services but I didn’t. They also asked me more than once during check in if I was married or single and also my age which I don’t feel is relevant or any of their business. The people working there were wonderful and so kind. They did let us change rooms which technically was a “downgrade” according to their tiers - we wanted more beds. Felt very safe even walking from the resort up and down the street. Easily took an uber to the mall and Ferris wheel. Was like 10 min.

It was people to loud at very late like 2-4 am making complaints screams making rituals out of the blue , not respectful for others guess

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.