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Reviews of Koh Jum Beach Villas “A member of Secret Retreats”

4 out of 5
Koh Jum Beach Villas “A member of Secret Retreats”
320/29 M. 3, T. Koh Sriboya, Nuea Khlong, Krabi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shruti

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Pathetic stay
We reached Krabi at 2 and then we had a sunset cruise booked and due to rains we got late. We reached the villas at 9 and by the time their kitchen was shut and they had no option of any kind of food. We had paid 52,000 INR for the villa but they cared a damn for it. We were so so hungry but had to go eat at a local restaurant. That’s a different thing that food was outstanding and we enjoyed so much. The villa staff was so rude and they did not care. All they kept saying was that we came late. A lady from the villa literally fought with me on the call. While we were on the boat to the villa she emailed us informing that the kitchen will shut down and with no network we couldn’t check the email. She was calling me for every single thing but for this she sent an email knowing we were on the boat. We literally just slept in the villa and left the next day. For a huge amount like that, they could’ve at least been polite and concerned for our dinner. Terrible experience all in all.
Stayed 1 night in Nov 2023
Response from The Team at Koh Jum Beach Villas on 8 Dec 2023
Dear Shruti, kindly note that the information about the restaurant opening hours (as well as our location and facilities and services) was explained to you when you made the reservation, at the time of booking. What a shame that you did not read the information in advance. Please also note that we made contact with you numerous times requesting your arrival transfer information to the island of Koh Jum before your check in date. We provided many options for you, however you did not reply. On the day of your arrival at 2pm you informed the Guest Service Team that you will be taking the last boat at 6pm to Koh Jum. There was no need to inform you again at that time reminding you about the restaurant operation hours. Unfortunately you were not on the last boat nor did you make contact with the resort advising your arrival time. Finally after requesting your co-operation to inform us when you will arrive, you mentioned 7:30pm so again there was no need to remind you about the restaurant operation hours. However once again you did not arrive at the time you mentioned and we tried to call you once again to inform you that the restaurant would be closing but could not reach you, so we sent you an email instead. It seems that our unique resort was not for you for your one night stay arriving at 9pm on a hidden gem of an island. What a pity that you were not aware of our facilities, location and concept which were all explained to you in the acknowledgement email that was sent to you at the time of booking. All the best! The Team at Koh Jum Beach Villas

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas were just lovely and very comfortable. The resort does a nice job of keeping the beach pristine and the surrounding gardens are beautiful. Our only complaint was the food wasn't very good, esp. given the high price compared to anywhere else in Thailand. But there are closeby local options (when open) that are easy enough to get to.
Stayed 3 nights in Oct 2023
Response from The Team at Koh Jum Beach Villas on 18 Oct 2023
Dear Kimberly, thank you for taking the time to write a review and we are thrilled that you enjoyed your stay. We have taken note of your comment about the food in our restaurant which is surprising as most of our guests thoroughly enjoy the food we have on offer. However, we will pass your comments along to the Food and Beverage Team. Thank you and we hope to have a chance to welcome you back in the near future.Warm regards,The Team at Koh Jum Beach Villas

10/10 Excellent

Chongkol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation spot. Very serene and
Stayed 3 nights in Dec 2022
Response from The Team at Koh Jum Beach Villas on 23 Jan 2023
Dear Chongkol, thank you for your excellent review and we hope we can welcome you back to our paradise in the near future.Warm regards,The Team at Koh Jum Beach Villas

10/10 Excellent

Kylie

Liked: Cleanliness, room comfort
Ko Jum A little slice of paradise
The villa was awesome. Private little pathway down to the beach. Resturant great. Pool and bar stunning Cocktails that were just Thailand in a glass. Bikes available to explore the island 🌴 so so good
Stayed 4 nights in Mar 2020
Response from Mandy on 19 Mar 2020
Dear Kylie, Thank you for taking the time to write a review and give us a score 10 out of 10! We are so happy you enjoyed your stay. Please come back and visit us anytime as we would love to welcome you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from The Team at Koh Jum Beach Villas on 4 Feb 2020
Thank you for your 5 star review. We hope we can welcome you again to our paradise.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Nice villa Great beach Breakfast is repetitive , can improve on it
Stayed 5 nights in Jul 2019
Response from Mandy, Reservations and Sales Manager on 31 July 2019
Dear Guest, Thank you for your comments. We are so happy you enjoyed the villa and our beautiful beach. We will pass on your comments to the Food and Beverage Director to look at improving our breakfast options. Thanks again and we hope we can welcome you again one day in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing boutique property hidden away in a lush tropical garden. colonial charm directly on a sandy beach overlooking the Phi Phi islands. helpful and attentive staff arranged our transfer from Krabi airport that was seamless. rent scooters to ride around the island. and take the long tail boat trip to the amazing Phi Phi islands. beautiful sunsets. great food and all amenities that you may need during your stay including mosquito repellant spray and flash light for your night beach walks. overall amazing and relaxing stay. will be back.
Stayed 5 nights in Nov 2018
Response from Mandy, Guest Services Manager on 15 Dec 2018
Dear guest, We would like to thank you for taking the time to write such a wonderful review. Koh Jum Beach Villas is a unique luxury beach villa hideaway and we are so happy you enjoyed your stay and the service from our excellent staff. We hope you can have a chance to visit us again in the near future as we would love to welcome you back to our paradise. Wishing you all the very best.

10/10 Excellent

raj, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very serene n peaceful island
Location and accomodation were both superb. The experience getting to n from resort was worth it.
Stayed 3 nights in Jun 2018
Response from Mandy, Guest Services Manager on 28 June 2018
Thank you very much for your positive review. We hope you can visit us again very soon!

10/10 Excellent

Geraldine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil haven with private owned bungalows
From the airport pick up til the warm fare well, everything was super well organised by Mandy and her crew. We stayed in the 8pers bungalow with the private pool and had a great time. there are 3 separate buildings, two of them have a queen sized bed and bathrooms and the other has 2 rooms with a queen and a shared bathroom. The pic shows the very spacious living-kitchen area. In the middle of these 4 buildings there's the pool. We took part in the cooking course with the chef from the restaurant, great fun! The snorkeling trip we had organised via the resort was good for beginners, not spectacular. The diving trip organised outside the resort was so-so. All-in-all I actually do not want to recommend this place so we can keep this one all to our selfs...;)
Stayed 3 nights in Mar 2018
Response from KJBV Team on 9 Apr 2018
Dear Geraldine Thank you for your nice review, it was a pleasure having you with us. We are glad you enjoyed our little paradise island. Looking forward to welcoming you again.

10/10 Excellent

Caroline, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpasses the Deserved Hype
Koh Jum Beach Villas is the premier property on the island. Our beach front villa was delightful, built with authentic hardwoods and other Thail materials by skilled trades and master craftsmen. The bed was as comfortable and clean as you would find in a true five-star hotel in an world capital. The cuisine was very good, reflecting local culinary traditions as well as European and North American tastes. If your looking to splurge on a high end place that is off-grid and (so far at least) without package tour hassles and irritations, Koh Jum Villa cannot be beat. The Koh Jum Villa organized transport from/to the Krabi airport by private cab and long-tail boat worked seamlessly -- we arrived at our destination in an hour as promised.
Stayed 2 nights in Feb 2018
Response from KJBV Team on 3 Mar 2018
Dear Caroline, Thank you for your nice comment, it was a pleasure having you with us. We are looking to welcoming you again.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Amazing! We wanted to stay forever. We were in Baan Nest, Beautiful Villa. The manager was extremely sensitive to our needs and so helpful. Everything about our stay was perfect!
Stayed 1 night in Nov 2017
Dear Ben, Thank you for your nice review, it was a pleasure having you with us. Looking forward to welcoming you again. KJBV Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place - calm, less Touristy island. Very good customer service and beautiful big villa
Stayed 3 nights in Oct 2017
Dear Alan, Thank you for nice comment. It was a pleasure having you and your family. Looking forward to welcoming you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and Staff at Low Key Lux Villas
Had an outstanding stay at Koh Jum Beach Villa. This is a luxury property right on the beach. Staff and management are outstanding and so incredibly friendly, professional and attentive. Food was great as was bar. Couple things to know: Koh Jum is a small and quiet island. There are things to do -- cheap motor bike rental on site to explore the island was great, can take excursions to other islands which we also did, scuba outfit on site, but mainly a lot of relaxing and long walks on beach. Also know that the Villas have no air conditioning. First night was kind of hot but we got used to it and placed the fans a bit better thereafter. This is an eco-friendly resort so there are bugs and mosquitos. But if you can get past that this was an exceptional place and resort. We miss it already and particularly miss the phenomenal staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded barefoot luxury
We stayed here for four nights at the start of our honeymoon. The staff was attentive without being intrusive. We stayed in Baan Viva, which is on the beach and currently the last villa on the left end of the property, so it was very private. The food at the restaurant was delicious and plentiful. Although it was warm during the day, the fans provided were more than sufficient to keep us cool. The staff also provided complementary turndown service nightly which ensured the mosquito netting was in place before dusk. While staying on the island we went on a snorkel trip, multi island tour, and indulged in several massages at the spa. Koh Jum is much more secluded and quiet than many of the other islands in the area, which we preferred. Overall, we could not have asked for better start to our trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant quite vacation and the best hotel we have been so far! Highly recommended. If anything to complain, that would be lack of air conditioner: really hard to sleep in such a heat. There is a fan though, so we managed to adapt after few nights.

10/10 Excellent

Rohan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on Earth!
We stayed at Koh Jum Beach Villas from July 30th to August 6th and liked it so much we returned for another 2 nights on August 10. This is low season so occupancy was low and some nights there were no more than 2-3 villas occupied. As a result, we were spoilt with all the attention we got from the staff! We were welcomed warmly right from the moment we arrived and found the property absolutely breath-taking. The property and the villas are absolutely beautiul, the staff is friendly and professional and go over and above to make guests happy, and the amenities are luxurious but not over-the-top. The best part was that there were no large and loud groups unlike the larger islands. Koh Jum is rather quiet with few activities for tourists looking for a busy day and this is a boutique property with a limited number of villas. But if you’re looking for a quiet haven to unwind, this is it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from The Team at Koh Jum Beach Villas on 18 Oct 2023
Thank you for your review and we hope to welcome you again in the near future.Warm regards,The Team at Koh Jum Beach Villas

10/10 Excellent

DAN CHUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible beyond expectation
The best during my Thailand trip and I hope I could come again soon! Excellent privacy and rare community feeling in a luxury hotel. If you ordered a private boat trip the boat will pick you up just in front of your villa- it’s really a gorgeous experience. Nice communication with yoga teacher, manger and local people thanks you all!
Stayed 2 nights in Jul 2023
Response from Mandy on 18 July 2023
Dear DAN CHUN, thank you so much for taking the time to write a 10/10 review and we are thrilled to read that you enjoyed your stay. We hope to have the chance to welcome you back to our paradise in the near future.Warm regards,The Team at Koh Jum Beach Villas.

10/10 Excellent

Martin

Stayed 1 night in Nov 2022
Response from The Team at Koh Jum Beach Villas on 16 Nov 2022
Dear Martin,Thank you for your excellent review and we hope we can have the chance to welcome you back in the near future.Warm regards,The Team at Koh Jum Beach Villas

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Einfach fantastisch, alles in der Villa hat perfekt funktioniert und ist von sehr guter Qualität, sowas kenne ich nur aus der Schweiz. Der Pool mit Blick zum Meer einfach genial Luxus Paradies erster Klasse. Spitzen Service und tolles Essen, super freundliches und professionelles Personal. Sollte 6 Sterne haben!
Stayed 5 nights in Jul 2022
Response from The Team at Koh Jum Beach Villas on 15 July 2022
Dear Ronald, on behalf of all the team at Koh Jum Beach Villas we would like to thank you for your incredible review. We are thrilled you enjoyed your stay and hope we can welcome you back again in the near future. Warm regards, The Team at Koh Jum Beach Villas

10/10 Excellent

Kemika

Travelled with family
Liked: Cleanliness, room comfort
ปีใหม่ที่เกาะจัม 2022
ที่พักสะอาด ร่มรื่น บรรยาศดี มีความเป็นส่วนตัว พนักงานบริการดีมาก อินเตอร์เน็ทสัญญาณแย่มากๆใช้ไม่ได้ อาหารเช้าไม่ดีและไม่เลวจนเกินไป ธรรมดา ถ้าเทียบในระดับเดียวกันราคาค่อนข้างสูงขนาดลดแล้วในช่วงผู้เข้าพักน้อย เดินและเล่นน้ำหน้าหาดได้ มีเรือให้พายด้วย ที่พักอยู่ฝั่งตะวันตก ดูพระอาทิตย์ตกสวยมากค่ะ
ห้องอาหารและห้องนั่งเล่นส่วนตัว
พายเรือหน้าหาด
Stayed 2 nights in Jan 2022
Response from The Team at Koh Jum Beach Villas on 17 Jan 2022
Dear Kemika, Thank you for taking the time to review our property and we hope we can welcome you back in the near future. Warm regards, The Team at Koh Jum Beach Villas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der var en dejlig ro, med skønne grønne omgivelser, nærmest som at bo i en jungle med mange forskellige dyre og fuglelyde
Stayed 3 nights in Jan 2020
Response from The Team at Koh Jum Beach Villas on 3 Feb 2020
Thank you for your 5 star review and we hope we can welcome you again to our paradise.

10/10 Excellent

Maxime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Mandy Kalinski on 14 Jan 2020
Dear Maxime, Thank you for your 10 out of 10 review. We are glad you enjoyed your stay and hope to welcome you again in the near future. Warm regards, The Team at Koh Jum Beach Villas

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimé notre villa qui était tout simplement magnifique. Tout est fait ppur que vous vous sentier dans un havre de paix. Le restaurant de l'hôtel en bord de mer offre une très belle vue. Chaque jour il propose un menu à la carte different. Et c'est vraiment très bon.
Stayed 3 nights in Jul 2019
Response from Mandy, Reservations and Sales Manager on 23 July 2019
Thank you for your wonderful review! We are so pleased you enjoyed our luxurious villa and the stunning views from our beachfront restaurant. We are delighted you enjoyed the food and beverage menus and genuine service from our loyal staff. We hope we can welcome you again in the near future.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannung pur
Ich habe den Aufenthalt sehr genossen. Die Crew ist extrem nett und geht auf spezifische Wünsche ein. Sehr gute Küche. Perfekt zum Entspannen in einem sehr hübsch gestalteten Dschungel-Garten.