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Generally all was good, but two days during our 6-night stay the room did not get cleaned, despite having put the “clean note” tag on our door when we went out. Otherwise, the rooms were clean, beds comfortable, good breakfast, friendly staff, and a good location.
For breakfast they have different hot options daily. The lobby was spacious and gave people room to congregate in different places. They had lots of outlets in the room. It was a very good value.
The bath tub didn't want to drain properly, there wasn't a "maintenance" person on staff. (I went ahead and got some Draino from the dollar general right next door.) The water could have been a little warmer but other than that, the facility was clean, nice, pool and hot tub were fantastic and breakfast was awesome. All and all a nice little place for the location and price.
Staff was super nice. Room was clean and comfortable. Like the option for a constant fan on the heat/ac. Refrigerator was big and very clean. Shower was super clean, and the water stayed hot. Very quiet place, too—at least when we were there. Breakfast ended before we got down there, but there are a lot of nearby places locally to eat, including Bob Evans, Dunkin, and a GREAT local diner we discovered. I’d stay again!
William
Stayed 1 night in Nov 2023
6/10 Okay
Kirsten
Travelled with partner
29 Oct 2023
Disliked: Staff & service
The girl at the front desk on Friday night and Saturday morning was very helpful and accommodating. We had an issue with our shower not draining and she made sure to offer for someone to look at it or switch rooms. However the male at the front desk on Saturday night was not very polite or helpful regarding the same issue. He basically made it seem as if we were bothering him by asking about it. The bed was comfortable and the location was close to the wedding we were there for. Overall, average stay.
We enjoyed our two evenings. It was quiet, so we slept well. The only negative was that the shower drained very slow, so the water was up to your ankles by the time you were done showering. we reported it to the desk at checkout. I would suggest having "drains" be an item housekeeping checks after every checkout.
Scott
Stayed 2 nights in Oct 2023
8/10 Good
Tiffany
Travelled with family and small children
23 Oct 2023
Liked: Cleanliness, staff & service
The bathroom and room could use updating. The location was ideal for our travels and the staff was amazing. It's a smaller hotel (2 floors). I would say they need to update rooms and carpet.The shower pressure was phenomial.
Tiffany
Stayed 3 nights in Sep 2023
6/10 Okay
Aleesa
22 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Adequate at Best
The beds were pretty chintzy, we hate hotels that put the sink/vanity area in the bedroom area and not as part of the bathroom. The bathroom and tub area was tiny and pretty much had no floor space as the door opened into the bathroom swinging just a few inches from the toilet. The television had limited channels. The staff was friendly, but the breakfast was not the quality we usually expect although their oranges were a nice change and were delicious.
Breakfast was not worth the value. Cold eggs and sausage. Not enough to feed entire room availability. We have stayed there multiple times. Breakfast was severely below par and ends at 9:30! Not enough time to take advantage of free breakfast when you have kids who sleep in..
Jeff
Stayed 2 nights in Oct 2023
2/10 Terrible
Lauren
20 Oct 2023
Lauren
Stayed 1 night in Oct 2023
Response from Khia on 16 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
My stay was great. The staff was pleasant and very helpful and accommodating.
But there were a lot of little things wrong.
The breakfast for Wednesday was supposed to be a cheesy egg bake and it was just barely cooked scrambled eggs.
There was a great reading chair, but no light by it or a way to prop up my feet.
The pillowcases were too short for the pillows and my hair got stuck in a zipper on the pillow, still not sure how that happened.
I had just a sink, no counter space at all.
When I first arrived at my room, my door was propped open with the lid to my ice bucket. And I don't think the carpet had been vacuumed in a while, my socks were filthy after just a few hours.
I really didn't mind because I had a great rate.
Julie
Stayed 2 nights in Sep 2023
8/10 Good
Linda
Travelled with group
18 Sept 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
2 couples. Both had to change rooms. Bathroom for first room sticky. 2nd room smelled so bad had to move.
Staff was so nice and friendly. Room clean and ready to go. My mattress needs to be replaced. It was squeaky. Breakfast was hot and good. Good coffee.
Susan
Stayed 1 night in Sep 2023
8/10 Good
Krista
Travelled with family
6 Sept 2023
Liked: Cleanliness, staff & service, amenities
Nice room, nice breakfast, nice staff. The back doors on either side of the building did not lock.
Krista
Stayed 1 night in Sep 2023
8/10 Good
Verified traveller
5 Sept 2023
Liked: Staff & service, room comfort
Enjoyed the stay
Enjoyed the stay on Norwalk. While property is in need of a renovation its in a perfect location in regards to Cedar Point. Friendly service. The only downfall is we specifically booked for the hot tub and the hot tub was empty. Maybe next time
Verified traveller
Stayed 1 night in Sep 2023
6/10 Okay
Nomaan J
Travelled with family
4 Sept 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
While the stay was fine, the property lacked some basics. The lamp in the room and exhaust fan in the toilet didn't work.
The toilet floor was pretty u clean and it looked like they vacuum or mop behind the door.
The staff was friendly, specially the cooking staff.
The location is not that great and is a sub-average suburb. However, there are decent dining options, gas stations and convenient stores around.
Kimberly, thank you for taking the time to rate your most recent stay. We are sorry to see it was not a superior experience. I hope you were able to share some feedback with the staff so that we can make improvements where needed.
Would not stay at this location again. They ran out of the cooked box eggs for breakfast. When told the lady we were told there won’t be anymore till her manager comes in. They didn’t even have hard boil eggs. So there was no protein for those that need it. All the money we paid I feel a full breakfast would have been totally appropriate and not too much to ask for.
Penny
Stayed 1 night in Aug 2023
6/10 Okay
Dana
Travelled with family
5 Aug 2023
Fine for our purpose
It was okay for our purpose. We were just traveling through and needed an overnight. The carpet was old and smelled funny. The refrigerator rattled all night. But the room and bed were clean. Very Good Mexican restaurant close by… Casa Brava.