Norton Holidays from AU$2,996

Excellent overall. Great service and great location.

We had a wonderful stay at this hotel! The staff was friendly and welcoming, and there was always someone at the door ready to greet us and help whenever needed. We stayed for a week and really appreciated that our room was cleaned every day. It seems like many hotels no longer provide daily housekeeping unless you specifically request it, so this was a really nice touch. The room was very comfortable, and we felt right at home throughout our stay. The location was fantastic. The subway station was right on the corner, which made it incredibly convenient to get everywhere we wanted to go. Fenway Park was only a 20-minute walk away, and we loved exploring Newbury Street, with all of its great shopping and restaurants. We would definitely recommend this hotel, especially for its comfort, friendly staff, and excellent location. We would happily stay here again!

While the rooms look recently redecorated and modern, the public spaces look very dated and basic. The linens (sheets, towels, etc.) are basic motel level. The pillows were downright awful. There was also significant road noise and sounds of planes overhead so I needed the white noise app to drown it out. It was also disappointing to see that they still use tiny disposable toiletries (environmental nightmare but also not a good guest experience to try to eke out enough product for 2 people’s showers). On the whole, it’s fine if you don’t have another option, but expect a more basic experience than you might expect from the photos.

Stayed there for 4 nights and overall I believe it to be ok. Pre trip the communicaiton was very good and the administration was very responsive. There were howeveer some challenges and I cannot overlook given at this cost. 1- Pre check-in I confirmed that there were EV chargers available for usage. It was confrimed that they do have charger available and sent me the instruction. Upon arrival they would work, for the next 5 days there was back and forth communications each time confirming that it was now fixed, but it never worked. I gave up. 2-On first day I got a communication that there will be no water from 9AM to 2PM and that some maintenance ppl may need to access the room. This is after a very long trip and would have appreciated a earlier notification or at least a later time of water being shut and maintenance ppl accessing the room. 3-The AC was VERY loud. The vents are ok in the 2 bedrooms but the unit in the living room is unbearably loud and this is where the pull out couch is. 4-We were 4 ppl, there were 4 towels. No cleaning or new towels for the 4 days unless i paid extra. There is a washer and dryer in the unit, but I didn't expect to have to launder my towels. The unit is new, modern, and clean but at this price I expect better overall service.