Historic Hotels & Resorts in Northwest El Paso from AU$102

"staff was amazing and got us checked in quickly"

"Hotel is old. Old furniture and not very clean. Whole place needs updating. Toilet paper was like sandpaper. Can't get much cheaper. No stopper in bathroom sink. "

"Breakfast was delicious! Parking was smooth and safe, front desk staff super nice and cordial!"

"Had a wonderful stay. The staff was great. It wasn’t too far from the Sun Bowl. We will definitely be staying at this location when we return to El Paso. 💜💜💜"

"I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left."

"Nice"

"I am writing to formally express my extreme dissatisfaction with my recent stay at the Holiday Inn El Paso West - Sunland Park. My experience was plagued by unacceptable room conditions and a severe lack of professional customer service, both of which fall far below IHG’s advertised standards. 1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive."

"Stained towels, torn blankets with big holes in them, flushing the toilet took multiple attempts to fully flush, no beverages at all for breakfast, had to ask multiple times for someone to refill the breakfast section, including bread and milk for the cereal. No ice in the ice machine. This hotel has significant room for improvement, and from my personal experience I will not speak highly of this place. Consider improving basic things such as a better service from your employees, and prioritize clean towels. Super nasty seeing brown and red stains on the towels…."

"My stay was one night, with a small, kenneled dog. Everything seemed clean and the location was great for navigating El Paso events."