Northside Hotels, Wilmington

"Excellent customer service on both our stays. Easy check in, bar and restaurant staff were first class. "

"The outlets where sparking, the phone was both broken and disconnected from the wall, the refrigerator was at room temperature, the only chair in the handicap assessable room was a wheeled office chair on hard uncarpeted floors. The staff was belligerent and did not keep promises. The walls are paper thin so expect to hear all your neighbors' goings on. The room also did not have a bathroom sink you will need to wash your hands in the other room. Also, the hot water did not work the second night. On the upside the sheets and towels appear to have been laundered, the door locked, and the room the seemed to be waterproof. And if you are into it there are plenty of ladies of negotiable affections at hand."

"Hotel lobby very clean smelled amazing. Our room was very musty smelling."

"Very welcoming staff, clean rooms, easy parking. The breakfast was decent. "

"Everyone was so friendly and helpful. Beautiful and very clean. Differently will stay there again! "

"Parking fee not disclosed "

"My daughter and I are frequent guests here, but after our recent stay, that may change. While check-in was smooth and breakfast remains fantastic, the property’s maintenance and cleanliness have hit a breaking point. Only one working elevator for six floors makes transit frustrating. My room required me to manually reprogram the "universal" remote, which was left blaring on a high-volume Spanish channel. After moving a desk and a chair, I discovered the areas underneath hadn't been cleaned. I found old pizza crusts and a Snickers wrapper—a major safety issue as I have a severe nut allergy. I also noted paint rings in the bathroom and debris near the TV stand. (See photos) Despite confirming a late checkout at arrival, I was harassed by housekeeping and a manager an hour before my scheduled departure. The manager claimed no late checkouts were available, despite my prior confirmation. Additionally, a live-in maintenance staff member continues to make us feel uncomfortable with his stares while eating breakfast. The Wi-Fi is spotty, and parking is a nightmare. Spots are cramped, shared with neighboring businesses, and often require "double parking" to avoid door dings. There is significant potential here, but the lack of execution and disregard for regular guests is disappointing. With so much competition in Wilmington, we may start seeking other options."

"AC was great and parking was great. I was able to park so I could see my vehicle from my window. "

"Beautiful view!"