"A Stay Defined by Aggravation
The Comfort Inn in Cornwall deserves its two-star rating. The word that best describes our two-night stay is aggravation—not because of one major problem, but because of many small ones.
The room was dated and the bed only moderately comfortable. It appeared clean at first, but the carpet turned the bottoms of white socks black. The sheets did not seem especially fresh, and a strong air-freshener smell appeared to be masking smoke or other odors.
About an hour after arrival, an employee tried to enter our room because the hotel’s app showed it as unoccupied. He was very embarrassed, and it was clearly not his fault.
The old swipe-card system was especially frustrating. The back door usually required at least six swipes, once taking 17 attempts. Our cards also stopped working twice, requiring trips to reception for resets. Other guests were having the same problem.
The air conditioning worked well, the shower was passable, the room was quiet enough, and the location was convenient. Breakfast was acceptable, though the powdered eggs, tiny sausages and terrible coffee were disappointing.
The front-desk staff were helpful, efficient and friendly. Unfortunately, the hotel gives the impression that management has delayed needed upgrades and cut costs too visibly. It may suit workers or undemanding travelers, but I would not stay again."