Studio, 2 Queen Beds
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Reviews of TownePlace Suites Providence North Kingstown

2.5 out of 5
TownePlace Suites Providence North Kingstown
55 Gate Rd, North Kingstown, RI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 406 out of 630 reviews" "
Rating 8 - Good. 165 out of 630 reviews" "
Rating 6 - Okay. 40 out of 630 reviews" "
Rating 4 - Poor. 8 out of 630 reviews" "
Rating 2 - Terrible. 11 out of 630 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly R., Statesville

Business traveller
The hotel cancelled my reservation and booked me in another hotel because they said they were over sold. I’m not sure why I had to relocate because I was at the hotel ready to check in by 1:15. The hotel that I was relocated to was 20 more minutes farther than my work place for the week so I had to contend with extra traffic every morning and afternoon. The Towne Place Suites is the hotel my company uses for all visiting employees. We have given them plenty of business over the years. Not sure if we will continue or not.
Stayed 4 nights in Apr 2024
Response from Alicia T, General Manager on 7 Apr 2024
Hello Kelly R,Please reach out to the hotel so we can discuss how we can make this right for you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jan 2024
Response from Alicia T, General Manager on 7 Apr 2024
Hello Robert,Thank you for staying with us. We look forward to welcoming you again in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and comfortable
Stayed 2 nights in Mar 2024
Response from Alicia T, General Manager on 1 Apr 2024
Hello Kelly,I am so glad you enjoyed your stay. Thank you so much for your feedback! We look forward to welcoming you again in the future.

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , Staff wonderful. Clean and modern. Was able to bring our dog and staff was welcoming.
Stayed 2 nights in Feb 2024
Response from Alicia T on 25 Feb 2024
Thank you for taking the time to share your feedback. I am so glad you and your furry friend had a wonderful stay. We look forward to seeing you again!

10/10 Excellent

Thomas

Travelled with partner
Stayed 1 night in Dec 2023
Response from Shea on 14 Jan 2024
Dear Thomas, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay here with us and we hope to see you again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a kitchen which was great. Full breakfast was nice and accommodation was good. Bed was a little soft (in my opinion) and pillows werent great...but everything else was awesome
Stayed 1 night in Nov 2023
Response from Shea on 14 Jan 2024
Dear Joshua, Thank you for taking the time to share your experience with us! We are so glad to hear you were satisfied with your stay and our staff could accommodate you to meet your needs! We hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Nov 2023
Response from Shea on 14 Jan 2024
Dear Stephanie, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here with us and that our staff was friendly! We hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick check in, very clean.
Stayed 1 night in Nov 2023
Response from Shea on 14 Jan 2024
Dear Anne, Thank you for taking the time to review us! We are glad to hear you were pleased with our check in process and the cleanliness of our spaces! We hope to see you again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Cheriee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price
Stayed 2 nights in Oct 2023
Response from Shea on 14 Jan 2024
Dear Cheriee, Thank you for reviewing us! We are so pleased to hear you were satisfied with your stay as we do our very best to ensure a great stay for each of our guests! We look forward to seeing you again soon! Sincerely, TownePlace Suites Providence North Kingstown

4/10 Poor

Eddie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This was by far the smallest “suite” we have ever stayed in. Cramped and uncomfortable are the perfect words to describe this hotel. There was no place to eat any food you make in the kitchen, there was no luggage rack, and no extra pillows or covers for the pull out couch. Basic, basic, basic. During our week stay the smoke detectors were worked on, so someone had to come in our room to do the work. After they worked on it, it was so sensitive that the shower steam set it off every day afterwards. On another day they were doing water maintenance, so the water was turned off for an hour. Furthermore, one night we were back in the room watching tv around 6 and we received a call from the front desk saying there was a noise complaint on our room for stomping….no one in our room was even up on the floor walking around. Instead of investigating the noise they just called us and assumed it was us. A quick mute on our tv and walk to the hallway door and we could also here a sound…which obviously wasn’t coming from our room. Staff were also overall unfriendly. Only one worker greeted us the entire week when coming and going.
Stayed 7 nights in Oct 2023
Response from MGR on 16 Oct 2023
Thank you for your feedback. We had to make some repairs to the fire and water systems of the hotel during your stay. These issues had to be taken care of promptly for the safety of our guests. Linens for the fold out sofa are available upon request. I will research with our team about the noise complaint from the guest staying below your room. Thank you for staying with us.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Shea on 14 Jan 2024
Dear Juan, Thank you for reviewing us! We are so pleased to hear you were satisfied with your stay and we look forward to seeing you again soon! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shea on 7 Jan 2024
Dear Deborah, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Tiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is kinda gross
Stayed 3 nights in Oct 2023
Response from Shea on 7 Jan 2024
Dear Tiff, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely,TownePlace Suites Providence North Kingstown

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we walked overall good and clean but there was no pillow cases on the pillows, fine had our own, and the toilet was used and dirty not flushed. Thank goodness I carry micro band.
Stayed 2 nights in Sep 2023
Response from Sincerely, Jessica Housekeeping Manager on 4 Oct 2023
Michelle, I realize that this was not the service you expected. I apologize for this mistake. It shouldn't have happened. I will do my best to ensure that this doesn't happen again. I do hope you will give us a chance to make it up to you during a future visit.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not knowing anything about the area and choosing this hotel was the best we did! It was great! CLEAN and overall we had such a pleasant stay! Super impressed! A
Stayed 1 night in Sep 2023
Response from Shea on 7 Jan 2024
Dear Robyn, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and the cleanliness of our spaces satisfied you! We look forward to seeing you again in the near future! Sincerely, TownPlace Suites Providence North Kingstown

10/10 Excellent

STEVEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shea on 21 Sept 2023
Dear Steven, Thank you for taking the time to review us! We are thrilled to hear we could satisfy you throughout your stay! We hope that you will stay here again in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
Nice location - convenient to newer shopping area and close to some historic areas
Stayed 1 night in Sep 2023
Response from Shea on 21 Sept 2023
Dear Barbara, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our location satisfied you! We hope that you will stay here again in the near future. Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent place to stay. My business had me there for 2 weeks. Very clean and comfortable, friendly staff, good breakfast, conveniently located. Dave's Supermarket across the street has everything you need, to include excellent food. I say the breakfast was good, not great only because they do not put out the waffle makers during the week and they should have sliced bread for toast. This is my for sure go to place to stay while in North Kingstown.
Stayed 14 nights in Aug 2023
Response from Shea on 9 Sept 2023
Dear Charles, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and that we could satisfy you for your two week stay throughout our friendly staff, good breakfasts, and convenient location! We can't wait for you to stay with us again in the near future. Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shea on 9 Sept 2023
Dear Francis, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we could accommodate you to meet your expectations! We hope to see you again in the near future. Sincerely, TownePlace Suites Providence North Kingstown

8/10 Good

vicell, bayside

Stayed 1 night in Aug 2023
Response from Shea on 7 Jan 2024
Dear Vicell, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

8/10 Good

Laurie, Cheshire

Liked: Amenities
I really like the full kitchen in the room. It was convenient there’s lots of shopping in the area very close to Newport very close to Scarborough Beach very close to Providence so it was pretty nice place I would definitely stay there again my favorite part was maes restaurant, which was 2 miles away.
Stayed 3 nights in Aug 2023
Response from Shea on 9 Sept 2023
Dear Laurie, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here and that our full kitchen satisfied you! We are glad that our location satisfied you and we can't wait for you to stay here again in the near future. Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near main roads.
Stayed 1 night in Aug 2023
Response from Shea on 22 Aug 2023
Dear Charles, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely,TownePlace Suites Providence North Kingstown

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience!
Stayed 1 night in Aug 2023
Response from Shea on 22 Aug 2023
Dear Robert, Thank you for taking the time to review us! We are pleased to hear you enjoyed your overall stay with us and we hope that you will stay here again in the near future. Sincerely, TownePlace Suites Suites Providence North Kingstown

6/10 Okay

Thomas W

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Please don’t call downgrade me and pretend it’s an
For some unknown reason the hotel downgraded me from what I reserved. I reserved a King suite. I asked if it was possible to change to a double Queen and was told that they have me in a Queen and there are no doubles available. “ But we can put you in a King”. (It seemed like a Queen). The room was clean and comfortable, just a bit tight when the sofabed is open. Breakfast was what one would expect at a Holiday Inn Express but we definitely paid Marriot prices.
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shea on 22 Aug 2023
Dear Margaret, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay with us again in the near future. Sincerely, TownePlace Suites Suites Providence North Kingstown

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, room was clean, staff was friendly, breakfast was tasty. The only negative comment I could make was that the tub was made from PVC or plastic which made loud squeaky noises when you were standing in it! Lol. Not really a huge issue!
Stayed 4 nights in Jul 2023
Response from Shea on 22 Aug 2023
Dear Lori, Thank you for sharing your experience with us! We are pleased to hear you enjoyed your stay with us and we hope you will visit us again in the near future. Sincerely, TownePlace Suites Suites Providence North Kingstown

10/10 Excellent

Brian, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated hotel, astoundingly clean and comfortable. Would stay here again.
Stayed 1 night in Jul 2023
Response from Shea on 22 Aug 2023
Dear Brian, Thank you for taking the time to share your experience with us and we hope that you will stay here again in the near future. Sincerely, TownePlace Suites Suites Providence North Kingstown

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel was very clean! The room was spotless and looked very updated, the only problem was the bed wasn’t the most comfortable but it wouldn’t deter me from coming back. The complimentary breakfast was delicious as well! The staff at the front desk was very nice as well
Stayed 1 night in Jul 2023
Response from Shea on 22 Aug 2023
Dear Gabrielle, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our hotel satisfied you with the cleanliness of our space. We hope that you will stay here again in the near future! Sincerely, TownePlace Suites Suites Providence North Kingstown

10/10 Excellent

Esam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family loved our stay. The unit was close walking distance to the beach, clean, comfortable, with a beautiful view. The resort was packed with fun things to do for us and the kids. We would highly recommend this stay to anyone.
Stayed 7 nights in Jul 2023
Response from Shea on 27 July 2023
Dear Esam, Thank you for taking the time to review us! We are happy to hear you enjoyed our location with a beautiful view and we thank you for your highly recommended hotel! We hope you will stay with us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience and wonderful staff.
Stayed 1 night in Jul 2023
Response from Shea on 27 July 2023
Dear Trish, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us through our wonderful staff! We hope that you will stay with us again soon! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Shea on 27 July 2023
Dear Luke, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Shea on 27 July 2023
Dear Elizabeth, Thank you for taking the time to review us! We are happy to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Staybridge Suites Providence North Kingstown

10/10 Excellent

robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised with how nice the accommodations were. Will definitely be back.
Stayed 2 nights in Jun 2023
Response from Shea on 28 June 2023
Dear Robin, Thank you for taking the time to share your experience! We are pleased to hear we could meet your expectations while accommodating you throughout your stay! We can't wait for you to be back and stay with us soon! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from Shea on 28 June 2023
Dear Eric, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Shea on 28 June 2023
Dear Charles, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope you will choose us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

William W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. The location seemed random. There's nothing nearby.
Stayed 1 night in May 2023
Response from Shea on 28 June 2023
Dear William, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Michelle

Stayed 3 nights in May 2023
Response from Shea on 28 June 2023
Dear Michelle, Thank you for taking the time to review us! We are so happy to hear you enjoyed your time with us! We look forward to you visiting us in the near future! Sincerely, TownePlace Suites Providence North Kingstown

4/10 Poor

Gary

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Great location - close to EB. in house services are terrible. Breakfast food is gross. I asked for house keeping services and never got it. I brought it to the attention of the desk staff and it was received with enthusiastic indifference.
Stayed 3 nights in Apr 2023
Response from Patrick on 28 Apr 2023
Hello Gary,Thank you for your review. I do show that your room was assigned for cleaning on 4.26 but your room had the privacy sign on the door. I apologize for the confusion.

10/10 Excellent

Tobin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Shea on 28 June 2023
Dear Tobin, Thank you for your review! We are glad that you were pleased with your stay and we look forward to seeing you again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Jillian

Stayed 3 nights in Apr 2023
Response from Shea on 28 June 2023
Dear Jillian, Thank you for taking the time to review us! We are so glad to hear we could satisfy you throughout your stay with us and we hope that you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Phyllis O.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked well for usl
Stayed 2 nights in Apr 2023
Response from Shea on 28 June 2023
Dear Phyllis, Thank you for taking the time to review us! We are so happy to hear you enjoyed your stay with us and we hope that you will stay here again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

6/10 Okay

Ethan

Stayed 1 night in Apr 2023
Response from Shea on 28 June 2023
Dear Ethan, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay and we hope you will stay with us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown

10/10 Excellent

Anne

Stayed 1 night in Apr 2023
Response from Shea on 28 June 2023
Dear Anne, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you soon! Sincerely, TownePlace Suites Providence North Kingstown

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is always clean and updated. I wish the lighting in the room was a little bit better
Stayed 1 night in Apr 2023
Response from Cindy on 15 Apr 2023
Dear Elizabeth,Feedback is great so we know how to improve, thank you for letting us know. Glad you did enjoy your stay.Sincerely,TownePlace Suites N Kingston

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would of been nice if the hotel had a restaurant or bar
Stayed 2 nights in Mar 2023
Response from Cindy on 15 Apr 2023
Hi Jennifer,Thank you for the high marks, so sorry we do not have a restaurant in the hotel. The area has many and we hope you found what you needed. Thank you for the hgih marks and so glad you had a great stay with us. Sincerely,TownePlace Suites N Kingston

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again!
One of the cleanest hotels with the friendliest staff. Fair rate for the room we had for a weekend with an event nearby.
Stayed 1 night in Feb 2023
Response from Cindy on 25 Feb 2023
Dear Madonna,Clean, friendly and good value is exactlky what people want and we are so glad you were impressed. Thank you for choosing us. Sincerely,TownePlace Suites N Kingston

8/10 Good

Janet

Stayed 2 nights in Feb 2023
Response from Cindy on 25 Feb 2023
Hi Janet,So glad you had the best stay, thank you.TownePlace Suites N Kingston

2/10 Terrible

Jalen

Travelled with partner
Stayed 3 nights in Feb 2023
Response from Cindy on 25 Feb 2023
Hi Jalen,Our sincere apology you did not have the best stay. Please let us know what we can do for next time to make it a great stay. TownePlace Suites N Kingston

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2023
Response from Cindy on 25 Feb 2023
Hi Kimberly,Thank you for the high marks, much appreciate it.TownePlace Suites N Kingston

8/10 Good

Deanna

Stayed 1 night in Jan 2023
Response from Shea on 28 June 2023
Dear Deanna, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope you will visit us again in the near future! Sincerely, TownePlace Suites Providence North Kingstown