North Kensington Holidays from AU$622

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.

I enjoyed everything about the Sofitel. The staff members were very helpful and friendly, the room was very spacious and clean, and the location of the hotel was great. I would recommend this stay to anyone, and would likely stay in again in the future!

Clean room, very well located outside of a metro station and so close to the White House - the 24/7 tea and coffee facilities on floor 2 are very beneficial and the room is also equipped with a coffee machine and a fridge. There’s also a water dispenser on each floor as well as an ice machine on the lower ground floor.

The staff has very good customer service. My family and I felt very welcomed. Also, the front desk responded to all requests very quickly.

Staff was friendly! Small quaint room was well maintained. Great location