North Irwin Hotels, Irwin

"So understaffed we had to wait until 5pm to be given a room and were late for our dinner reservations. There was one young woman working the front desk. She was lovely but incapable of managing the crowd of people who occupied the lobby because housekeeping wasn’t ready with the rooms. She should not have been alone at the front desk on a busy Saturday. 4:00pm is already a late check-in time; 5pm is ridiculous. The room was clean but small and spartan, like a dorm room. There was absolutely nothing “boutique” about this place. We were very disappointed."

"Yes"

"Rooms are clean, great views of the city, etc. Convenient for visiting the casino."

"Poor condition of parking."

"Clean, spacious, breakfast was fresh and tasty, staff were friendly and did a great job. Would definitely stay here again."

"Very nice place to stay and mingle!"

"Perfectly located. The rooms are spacious. Beds and linens are comfortable. Appreciate the professionalism of the staff at all the Omni hotels. "

"The staff were super nice from check in to check out. The breakfast staff went above and beyond. They interacted with my children and made their stay great. We love Tamika. The location was excellent for anyone headed to a pirates or steelers game."

"Staff was Amazing from the get-go. Ray at Check-in went above and beyond to accommodate us, out of his way to walk through the rain while we followed in car to the garage parking lot, and showed us how to use the QR code to access hotel parking, and how to get back in without walking out into the rain to get back in to hotel. He was very personal/friendly and absolutely a scholar and a gentleman. Tarik Moosa Director of food and Beverage was also Super Awesome. He made sure to follow up and our stay, experience at the hotel and was very accommodating too. Extremely friendly and entertaining, while giving except service and information about the area."