North Gros Ventre Hotels, Jackson

"I recently completed a 3‑night stay at The Lodge at Jackson Hole and was charged a $90 resort fee for amenities that were largely unusable during my visit. Unfortunately, the experience did not align with what was advertised or expected. During my stay, the indoor pool area—which is one of the primary amenities included in the resort fee—was not usable. The jacuzzi was under construction, and the entire indoor pool area was dirty and cluttered with construction materials. When I asked the front desk staff on the last day whether I could use the amenities, they confirmed that the indoor pool and jacuzzi were available. But that was not correct. I also could not locate the sauna inside the pool area, and there was no clear signage or access. Given the weather (around 40°F), using the outdoor pool or jacuzzi was not a realistic option. This meant that none of the advertised pool or spa amenities were actually accessible during my stay. If amenities are unavailable due to construction or maintenance, this should be clearly communicated at the time of booking and at check‑in. Charging a resort fee under these circumstances is not appropriate, as guests are paying for services they cannot use. I am requesting that the resort fee be waived or refunded, as the amenities it covers were not provided. Transparency and accurate communication are essential for a positive guest experience, and I hope the hotel will take this feedback seriously."

"Clean room. Quiet. No facility problems. Nice amenities. Wonderful staff. "

"Great breakfast, excellent service and good location "

"Amazing "

"Todo muy bien y limpio el desayuno fue exelente"

"Close to the town square But the room was super noisy coming from upstairs traffic "

"The staff was really nice.I liked the pool and hot tub all though one of them was not working.They had a good breakfast to eat. It was located close to townFor some reason one night we could not get back into the room we were staying in.The key card would not open the door.Had to go to the desk to get the key card re done.Fairly nice place to stay.Would recommend stay there."

"Great breakfast, quiet restful night"

"Great property!"