North Downs Way - West Tours and Activities

We stayed 4 nights August 2026. Terrible, The hotel lost water and toilet facilities one day, hotel never provided bottle water. For a full day and a half we had no wifi , phone was intermittent. The breakfast, though good , was across the street . I didn’t see and dinner restaurant nor room service. Maintenance arrived one morning at 8 am! Staff at times were not able to know direction. Late one evening a flashing light went off from the ceiling. No one at reception were answering phones to explain. We headed to lobby and met many many others wondering what was going on….. we were told it was a fire alarm!,,, What’s no bells or sirens but a blinking light. We stayed at many Riu hotels and this by far was the worst.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.