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Hotel Downstreet, an Ascend Collection Hotel

3.0 star property
Relax by the spa tub or take a dip in our indoor pool then stay productive with our 24 hour business center.

Choose dates to view prices

In the heart of the city, Hotel Downstreet offers a blend of relaxation and productivity. With a spa tub, indoor pool, laundry facilities, 24-hour gym and business center at your disposal you'll feel right at home. Enjoy free self parking and connect to in-room WiFi as well as access an elevator for added convenience. Guests rave about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$241
includes taxes & fees
26 May - 27 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40.00 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 15 per stay.

Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Tax ID - C0010322090
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Downstreet, an Ascend Collection Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10 PM.

How much does it cost to stay at Hotel Downstreet, an Ascend Collection Hotel?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Downstreet, an Ascend Collection Hotel on 26 May 2026 start from AU$241, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Downstreet, an Ascend Collection Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 40.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Downstreet, an Ascend Collection Hotel?

Self-parking is free at this property.

What time is check-in at Hotel Downstreet, an Ascend Collection Hotel?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Downstreet, an Ascend Collection Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Downstreet, an Ascend Collection Hotel located?

Located in the heart of North Adams, this hotel is steps away from MCLA Gallery 51, North Adams City Hall and North Adams Center. Western Gateway Heritage State Park and Mohawk Theater are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 563 out of 1003 reviews
Rating 8 - Good. 310 out of 1003 reviews
Rating 6 - Okay. 84 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the art gallery and the community exhibition in the ground floor of the hotel. We also appreciated how easy it was to park on the property. The location was perfect for us; so easy to get to nearby attractions and Williams College.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff comfy bed nice views
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was great.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always welcoming & accommodating. Had and issue with a noisy dog in the room below our room; when I notified the front desk, they tried to deal with it; when that failed, they were quite willing to move us to a different room.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Arthur

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Loud refrigerator overall 2.5 stars in terms of condition of the hotel Staff is friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could use remodeling but otherwise a nice hotel. Staff are very friendly and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities
Nice location and beautiful lobby.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nathaniel

Liked: Cleanliness
Room was clean and the bed comfortable. Staff is always friendly and helpful. Is convenient for our business there.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and front desk staff...friendly and accommodating
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Krysten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice staff, lovely rooms, awesome location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
clean comfortable rook friendly stgaff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Room was cozy and clean. Staff was very responsive and courteous. The entire place was great from location to feel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and helpful, room spacey and all immaculate .
Stayed 1 night in Jan 2026
Verified

8/10 Good

Joseph

Liked: Amenities, property conditions & facilities
Made a last minute booking and the staff worked it out, no problem. Great room, comfortable and clean. 24 hr coffee and fruit. Restaurant downstairs was amazing. Specialty was Perogies and amazing cookies.
View from the room. 6th floor.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Scott

Updated clean rooms nice hotel, nice restaurant and bar
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Derek

Liked: Amenities
Clean room, friendly staff.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and easy, staff was friendly, room was clean. I love the galleries in the lobby!
View
View
Gallery
Gallery
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
friendly accommodating staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Within walking distance to MOCA, and a few restaurants that were open during our stay. The town is post industrial and post manufacturing. Walking around MOCA is a wonderful experience in itself as much of the history of the building and surrounding area comes alive and is fascinating.The exercise room is small. Not crowded. The pool was in use most of the time we were there as the pool is used for children's swimming lessons. We didn't want to use the hot tub with a bunch of kids and parents splashing around. Good staff and very responsive.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Staff was very nice!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eric D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have a single complaint about this hotel! Everything was perfect! Staff was great, parking was easy, everything was clean! My family and I will definitely be staying here again in the future!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Staff was very welcoming and friendly! They provided great tips on restaurants and things to do in are.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,friendly staff and great location.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inviting Hotel located in downtown area. Very walkable area. Parking was free. Front desk very friendly and helpful. Would stay again.
Stayed 1 night in Nov 2025