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Castaway Norfolk Island

3.0 star property
Travelers can savor local flavors during al fresco dining at Castaway Norfolk Island before retreating to their accommodations with a cozy fireplace

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Castaway Norfolk Island welcomes visitors with a serene atmosphere to unwind by the fireplace or wander through the garden. Enjoy practical amenities like in-room WiFi and laundry facilities. The Castaway Restaurant & Bar serves international cuisine.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
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About this property

Castaway Norfolk Island

  • Hotel near the bay
  • Take advantage of a terrace, a garden and a library at Castaway Norfolk Island. The on-site local and international cuisine restaurant, Castaway Restaurant & Bar, offers breakfast, lunch, dinner and al fresco dining. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with laundry facilities and a fireplace in reception.
  • You'll also find perks such as:
    • Free self-parking
    • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
    • Concierge services, a front desk safe and tour/ticket information
  • Room features
  • All guest rooms at Castaway Norfolk Island have comforts, such as premium bedding, as well as
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Balconies or patios, free infant beds and coffee/tea makers

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includes taxes & fees
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Policies

Check-in

Check-in start time: 8 AM; check-in end time: 5 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately AUD 25.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Is Castaway Norfolk Island pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Castaway Norfolk Island?

Self-parking is free at this property.

What time is check-in at Castaway Norfolk Island?

Check-in start time: 8 AM; check-in end time: 5 PM. After-hours check-in is not available.

What time is check-out at Castaway Norfolk Island?

Checkout is at 10 AM.

Does Castaway Norfolk Island provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per person, return fee applies.

Where is Castaway Norfolk Island located?

Situated in Norfolk Island, this hotel is within 1 mile (2 km) of Queen Victoria's Garden, Bounty Folk Museum and The Old Watermill. Norfolk Island Botanic Garden and Cascade Reserve are also within 2 miles (3 km).

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 4 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

Reviews

Verified

6/10 Okay

Cheryl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, deck, great food and their craft beer is excellent I think the best place in the island to stay.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities
I just believe the hotel could use an upgrade. My room still had a shower curtain. The view from my room was a boat. I am happy with all the staff.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home of the Norfolk Brewery.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service
Comfortable
Stayed 7 nights in Feb 2024
Verified

6/10 Okay

John

Lack of attention to detail. We fixed the lamp shade. We tightened the knob on the wardrobe door. We removed the tape that was left on mirror from a previos sign. Toilet seat was loose. The never vacuumed once even though you could clearly see the floor had lots of bits on it. Asked to replace kettle it was beyond disgusting. Coat hangers broken in wardrobe. Bar staff very friendly owners only interested in socializing with their friends at the bar. Charge for breakfast was $35 each more than lunch would have been, why I dont know. When we come back tot he beautiful Norfolk Island I dont think we will stay at The Castaway.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in a great location. It has great meals and even has its own craft brewery. Highly recommend.
Stayed 7 nights in Mar 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Castaway is very close to town, cafes, shops and service clubs. It serves breakfast daily, from 07:30 to 08:30. Dinner is available on five nights (two of which are Pizza nights). It does not serve lunch. The rooms are not serviced on Sundays but office staff will supply clean towels and amenities on request. On most days the reception is closed from after breakfast until the bar opens at 15:00
Stayed 7 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service by the owners. Great food in the restaurant and very comfortable rooms. Will definitely stay there again.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous friendly staff. Rooms are lovely. They have a pizza night twice weekly. Pizzas are absolutely delicious!
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norfolk first timers

Excellent location, close to all shopping and restaurants. Spacious appartment, comfy bed, friendly staff.
Stayed 7 nights in Jan 2018
Verified

10/10 Excellent

Epeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

I stayed at Castaway while on a short work visit to Norfolk Island. I thorough enjoyed their hospitality. The check in was a breeze, starting of with the welcome pick up at the airport. The staff are the most friendliest people I've ever met. The owners make you feel at home. The rooms are very clean.
Stayed 2 nights in Nov 2017