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"I booked based off the good reviews but unfortunately I didn’t have this experience. They put me in a room on the ground floor which had big windows that opened up wide enough for someone to easily climb through. The side gate was open so anyone could walk in off the street (they said it was closed but it was open the whole time I was there). Without opening this window, there was no natural light in the room. Being a solo female traveller, I didn’t feel safe being in this room so I asked to move. so they charged me an extortionate amount to upgrade rooms. They blamed me for not looking on their website, but I booked through Hotel.com and didn’t say anywhere that the room was on the ground floor. I’d already paid for the first room so I didn’t feel like I had any choice but to pay extra which felt sore because the hotel itself is very basic. The shower was so small I couldn’t even reach down and I also left my phone charger in one of the rooms when I checked out and they refused to give it back to me. Staff were rude and unfriendly. I could hear the hum of the fridge all night even with earplugs in. I also didn’t think the sheets or floors were very clean. I would advise avoiding this hotel if you want a stress free holiday. "

"The hotel rooms are above a popular taverna, with very loud music playing until 2am. If you are looking for a quiet place to stay, this is not it. "

"We had an amazing stay at this beautiful, stylish hotel. Our room was incredibly spacious, and the private deck offered a stunning view of the Mediterranean Sea. The breakfast was delicious with plenty of variety to choose from. The location is perfect, close to town but still peaceful, and the staff was exceptionally helpful with local restaurant recommendations and activity suggestions"

"at the heart of the old town of Rethymno, close to the most beautiful eateries and traditional shops. Across the street there is a place to see how filo is done! The building used to be a monastery with an outstanding floor! Truly a different experience!"

"Cleanliness, friendly, hospitality "

"We had an emergency and had to leave early. The staff was very helpful in arranging flights. "

"Lovely location. Rooms fantastic and clean but very modern."

"Friendly staff "

"Lots of kids, and very noisy hotel with activities happening right below the rooms. The positives were the kindness of staff & food choices."