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Reviews of Rock City Hotel

4 out of 5
Rock City Hotel
Agogo-Mpraeso Rd, Nkwatia, Eastern Region

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I hate to do this because I am from Ghana and I want anything Ghanaian to succeed. This was my Easter weekend experience so take it with a grain of salt that this is their busiest time of the year. These are the facts, the parking garage is half completed with limited shuttle rides from the garage to the hotel room. They have staff to help with the parking situation but their communication is very lacking. Food options very limited, The night club was amazing I had a great night there , I think even the president of Ghana pulled up one night. Wifi didn’t work bring your own. Front desk staff was rude, sometimes it feels like they are using stone and tablet to check you in. Cleaning staff very nice. Pool was clean. I still recommend it , they just need to work out the kinks . You will get frustrated but you will still enjoy your stay overall
Stayed 3 nights in Apr 2023
Response from Antoinette on 17 Apr 2023
Thank you Mike for your review and compliment of our hotel and staff. We trust that you had an enjoyable stay with us. We look forward to welcoming you again to Rock City Hotel 'The Ultimate Destination'.

8/10 Good

Comfort

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Kwame

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful and clean accommodation. Lovely staff and property
Response from Irene Sowah on 3 Feb 2023
Thank you Kwame for your review and compliment of our hotel and staff. We trust that you had an enjoyable stay with us. We look forward to welcoming you again to Rock City Hotel 'The Ultimate Destination'.

8/10 Good

Loy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Rock City Hotel. The staff was friendly and very accommodating to make my stay special. I appreciated all of the modern conveniences of a top rated hotel. However, I have 2 recommendations: 1. Please keep the power on in rooms for 24 hours—not having the air conditioner at night was not comfortable. 2. Be sure to have ample inventory in the restaurant so that you don’t run out of almost everything at dinner time. On my first night, there was hardly anything available on the menu for my meal. Otherwise, I felt pleased with the overall ambience and will definitely return.
Response from Irene Sowah on 11 Jan 2023
Dear Loy,Thank you for the opportunity to host you during your visit to Kwahu. I am glad to hear that you enjoyed your stay. With regards to your two recommendations, this is very well noted, we will look into it to improve on these areas. Please do come again when you next in town, we will be happy to have you stay with us. Kind Regards,

10/10 Excellent

Franklin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service 💙🙏
Response from Irene Sowah on 11 Jan 2023
Dear Franklin,Thank you for the opportunity to host you during your visit to Kwahu in December. I am glad to hear that you had great service. We do look forward to having you stay with us again. Kind Regards,

10/10 Excellent

Kojo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Irene Sowah on 11 Jan 2023
Dear Kojo,I hope you had a good stay with us during your visit in December. Please let us know of any feedbacks you may have. Hope you have arrived home safely.Kind Regards,

6/10 Okay

Gideon

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Bernice

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Rock City Hotel team on 5 Oct 2020
Thank you for your review