Verified
10/10 Excellent
wonshik
11 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new modern and yet traditional.
wonshik
Stayed 1 night in Feb 2025
Ryokan Gensuiro
3.0 star property
Travelers soak in rejuvenating hot springs and outdoor onsen at this mountain retreat, where nature's tranquility creates the perfect setting for relaxation
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Photo gallery for Ryokan Gensuiro
Ryokan Gensuiro, nestled in the mountains, offers a genuine Japanese experience. Guests enjoy an outdoor bath with garden views, private onsen, and sauna. WiFi keeps everyone connected, and mornings start with an English breakfast.
Reviews
1010 out of 10
Exceptional
Popular amenities
- Breakfast included
- Spa
- Parking included
- Free Wi-Fi
- Air-conditioning
- Housekeeping
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Policies
Check-in
Check-in start time: 3:30 PM; check-in end time: 6:00 PM
Minimum check-in age - 15
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
We should mention
This property does not have any lifts
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
Frequently asked questions
Is Ryokan Gensuiro pet-friendly?
No, pets are not allowed at this property.
How much is parking at Ryokan Gensuiro?
Self-parking is free at this property.
What time is check-in at Ryokan Gensuiro?
Check-in start time: 3:30 PM; check-in end time: 6:00 PM. After-hours check-in is not available.
What time is check-out at Ryokan Gensuiro?
Checkout is at 11:00 AM.
Where is Ryokan Gensuiro located?
Situated in the mountains, this spa ryokan is within 6 miles (10 km) of Kumamoto Airport Tourist Information Center, Road Station Ozu and Shiraitono Falls. Hogihogi Shrine and Aso Milk Ranch are also within 9 miles (15 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 2 out of 2 reviews
10 - Excellent
2
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Verified traveller
7 Apr 2025
Verified traveller
Stayed 2 nights in Apr 2025