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Reviews of Shangri-La Ningbo

5 out of 5
Shangri-La Ningbo
No.88 Yuyuan Road, Jiangdong District, Ningbo, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 234 reviews" "
Rating 8 - Good. 69 out of 234 reviews" "
Rating 6 - Okay. 15 out of 234 reviews" "
Rating 4 - Poor. 10 out of 234 reviews" "
Rating 2 - Terrible. 5 out of 234 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

anil, kingstown

Travelled with partner
Liked: Amenities
It’s fine been at better sister hotels Cleaner keeps forgetting stuff for the bathroom either towels or amenities Good room Good enough breakfast but always a rush to get food literally
Stayed 2 nights in Apr 2024

10/10 Excellent

HERBERT, Guatemala

Stayed 1 night in Mar 2024

2/10 Terrible

Chi-Fun Cindy

Stayed 3 nights in Dec 2023

4/10 Poor

Cesar

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room and bathroom needs an upgrade

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities
The rooms needs an update

10/10 Excellent

Dirk, Takoma Park

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Shangri-La throughly. Staffs are friendly and professional and the hotel is very clean. Swimming pool and its changing rooms are well maintained. Alva of horizon club lounge is the highlight of our stay. It’s nice to see her with a big smile in the morning and her attention to details is amazing.
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

JACK XIPU

Stayed 2 nights in Oct 2023

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Amenities
I stay here only because I like the breakfast which seems to have gone downward in the last years…. Quality of the food product has noticeably changed for the worse.
Stayed 3 nights in May 2023

10/10 Excellent

Thi Phuong Thao

Stayed 3 nights in Jun 2023

2/10 Terrible

Steve, Bayside

Business traveller
Disliked: Staff & service, property conditions & facilities
Shangri-La is one of my favorite hotel chain in China. This one is just not the one I imagined. Very aged restaurant. Need FULL renovation very soon. The staff as club lounge didn't even noticed me. No one cared about me there. One thing I still like was the view from the club lounge. I had to go the the restaurant down stair as the food collection was not good at all. Even the food at the restaurant also was not satisfactory.
Stayed 1 night in Jun 2023

6/10 Okay

YESHUA, Brooklyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

C P Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2N in Ningbo
Well located and near to Tianyi Square and the Old Bund with lots of restaurants too.
Stayed 2 nights in Oct 2021

8/10 Good

Basile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean and well-located
As usual, Shangri La is a safe option in China. Good: - Friendly staff, they don't all speak english but they'll find someone who does - Clean and well located - Good breakfast - Damn i love the lobby fragrance of Shangri Las Could be better: -King bed was two beds place next to each other. Was still comfy, but had a small gap in between beds - Not the newest rooms, but clean and spacious
Stayed 2 nights in Jun 2021
Response from Tracy Wang on 23 June 2021
Dear Guest, Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo.

10/10 Excellent

DA WOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager Eddy Tao on 9 Oct 2020
Dear Guest, Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo.

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to a shopping plaza
It was good. No complaints. It is 10 mins walk to shopping plaza
Stayed 2 nights in Oct 2019
Response from Eddy Tao General Manager on 11 Dec 2019
Dear Guest， Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Eddy Tao General Manager Shangri-La Hotel, Ningbo

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Most of the Staff were quite bad to be honest, considering that it’s a ‘shangri-la’ hotel. I mean, seriously, they shouldn’t be working there, at a 3-star hotel maybe, but not there... Though, 1 staff was quite good and nice, Russian guy Arthur, commended!
Stayed 2 nights in Oct 2019
Response from Eddy Tao General Manager on 11 Dec 2019
Dear Guest Thank you for taking the time to share your feedback. We have taken note of your comments regarding your staying experience. We have shared your comments to the relevant department. If you have any further questions or suggestions, please contact us. Once again, thank you for your feedback and we look forward to welcoming you back to Shangri-La Hotel Ningbo soon. Sincerely, Eddy Tao General Manager Shangri-La Hotel, Ningbo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Eddy Tao General Manager on 11 Dec 2019
Dear Guest Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Eddy Tao General Manager Shangri-La Hotel, Ningbo

8/10 Good

Jian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Hai Chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vivian Li provided excellent service. She is a great staff of ours. Great!
Stayed 1 night in Sep 2019
Response from Jennifer Zhang Resident Manager on 17 Sept 2019
Dear Guest， Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Jennifer Zhang Resident Manager Shangri-La Hotel, Ningbo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Jennifer Zhang Resident Manager on 3 Sept 2019
Dear Guest Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Jennifer Zhang Resident Manager Shangri-La Hotel, Ningbo

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is fine for a business trip, however the staff could do with a bit of training when it comes to customer service.
Stayed 2 nights in Jul 2019
Response from Michael Zhao General Manager on 24 Aug 2019
Dear Guest， Thank you very much for taking your time to provide us valuable feedback. It was indeed having you as our guest and we are very pleased to listen to your suggestions about our service . Please rest assured that I will share your feedback with our teams. It will certainly encourage us to go extra miles to delight each of our guests. Once again, thank you for your continued support for Shangri-La hotel Ningbo and look forward to seeing you soon. Warm regards！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly, helpful staff. Large comfortable rooms. Centrally located
Stayed 1 night in Jun 2019
Response from Michael Zhao General Manager on 10 June 2019
Dear Guest, Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo.

8/10 Good

joseph, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
convenient, well located and clean
Stayed 3 nights in May 2019
Response from Michael Zhao General Manager on 4 June 2019
Dear Joseph Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice, good service, comfy rooms, a bit old fashioned
Stayed 2 nights in Apr 2019
Response from Michael Zhao, General Manager on 10 May 2019
Dear Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was old and new mixed, service was poor,cannot use lounge at no cost, I stay in many hotel , the lounge is free
Stayed 1 night in Apr 2019
Response from Michael Zhao, General Manager on 12 May 2019
Dear Guest Thank you for taking the time to share your feedback. We have taken note of your comments regarding your staying experience. We have shared your comments to the relevant department. If you have any further questions or suggestions, please contact us. Once again, thank you for your feedback and we look forward to welcoming you back to Shangri-La Hotel Ningbo soon. Sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Shangrila has amazing river views on the higher floors. We stayed in a spacious suite on the executive level. The exec. lounge has great evening snacks, happy hour and a great buffet breakfast with the view. Well equiped health club / gymnasium with a full size lap pool! The only problem here is they never seem to be able to use 1 my 4 different credit cards. Don't ask me why, but I come here twice a year, it happens every time. The free wifi is also quite a challenge to get connected to, and 100% censored. Please management team, make this simpler, and invest in a VPN. Foreighners are not impressed with the rediculous censorship. All luxury hotels in Shanghai, Guangzhou, Beijing have fast and functioning VPN wifi, you can too.
Stayed 1 night in Apr 2019
Response from Michael Zhao, General Manager on 10 May 2019
Dear Guest Thank you for taking the time to share your feedback. We have taken note of your comments regarding your staying experience. We have shared your comments to the relevant department. If you have any further questions or suggestions, please contact us. Once again, thank you for your feedback and we look forward to welcoming you back to Shangri-La Hotel Ningbo soon. Sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

8/10 Good

SUNG EN JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs need more training
The overall stay was fine, except that the reception staff needs more training to concentrate on checking in without being distracted by people who did not line up yet rudely interrupt the process by barging in and ask questions.
Stayed 2 nights in Mar 2019
Response from Michael Zhao, General Manager on 31 Mar 2019
Dear Thank you for taking the time to share your feedback. We have taken note of your comments regarding your staying experience. We have shared your comments to the relevant department. If you have any further questions or suggestions, please contact us. Once again, thank you for your feedback and we look forward to welcoming you back to Shangri-La Hotel Ningbo soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019
Response from Michael Zhao, General Manager on 3 Apr 2019
Dear Guest Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing, rooms are comfy and good wifi.
Stayed 1 night in Mar 2019
Response from Michael Zhao, General Manager on 22 Mar 2019
Dear guest Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Michael Zhao, General Manager on 3 Apr 2019
Dear Guest Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager Shangri-La Hotel, Ningbo

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Michael Zhao, General Manager on 7 Mar 2019
Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao

10/10 Excellent

CP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is nice, offered me a free upgrade Room is spacious and cozy, view is gorgeous.
Stayed 1 night in Jan 2019
Response from Michael Zhao, General Manager on 18 Jan 2019
Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location, excellent staff and services, especially 28/F VIP Lounge for breakfast, staff provided excellent services.
Stayed 2 nights in Dec 2018
Response from Michael Zhao, General Manager on 8 Jan 2019
Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon to enjoy the river view at Shangri-La Hotel, Ningbo. Yours sincerely, Michael Zhao General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Michael Zhao, General Manager on 4 Jan 2019
尊敬的贵宾， 感谢您选择入住宁波香格里拉大酒店，酒店以得天独厚的地址位置优势坐拥三江美景，愿美景与美食陪您度过难忘的旅途时光，我们期待着再一次以香格里拉的独特的、优雅迷人的亚洲式待客之道带给您最愉悦的入住体验。祝安好！ 总经理 赵栋

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Nov 2018
Response from Michael Zhao, General Manager on 12 Dec 2018
非常感谢您选择入住宁波香格里拉大酒店。我们深感荣幸。我们期待着每一次都为您献上香格里拉的独特的、优雅迷人的亚洲式待客之道带给您最愉悦的入住体验。 祝安好！ 总经理 赵栋 宁波香格里拉大酒店

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal hotel in Ningbo
Absolutely wonderful staff, always going out of their way to be helpful. Well-maintained hotel. Good location for most of the unique historical sites in Ningbo. Most of them walkable, if you have the time and energy (perhaps 30-45 minutes one way).
Stayed 2 nights in Oct 2018
Response from Michael Zhao, General Manager on 8 Nov 2018
Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon at Shangri-La Hotel Ningbo. Yours sincerely, Michael Zhao

8/10 Good

Felicia, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Michael Zhao, General Manager on 25 Oct 2018
尊敬的贵宾，感谢您的选择，宁波香格里拉大酒店以得天独厚的地址位置优势坐拥三江美景，愿美景与服务能够消除施工带来的影响，我们期待着再一次以香格里拉的独特的、优雅迷人的亚洲式待客之道带给您最愉悦的入住体验。 祝安好！ 总经理 赵栋 宁波香格里拉大酒店

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Michael Zhao, General Manager on 26 Sept 2018
Thank you for your supporting. We will keep improving and try our best to supply the better service. We do look forward to your next coming!

10/10 Excellent

Verified traveller

Nice
Nice hotel
Stayed 2 nights in Sep 2018
Response from Michael Zhao, General Manager on 18 Sept 2018
Thank you very much for your kind feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo. Once again, we thank you for your feedback and look forward to welcoming you back soon at Shangri-La Hotel Ningbo. Yours sincerely, Michael Zhao

10/10 Excellent

Ho Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Michael Zhao, General Manager on 26 Sept 2018
Thank you for your supporting. We will keep improving and try our best to supply the better service. We do look forward to your next coming!

8/10 Good

Robert P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel overall
everything in the hotel is perfect, the river view is great, if you want to have dinner outside, need walk almost 1km to the Tianyi square where there are plenty of restaurants there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ningbo
First time stay, and it was a wonderful one. Reasonable prices. Would absolutely stay there if coming back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
I really enjoyed my stay at the Shangri-La Ningbo. Seven and his concierge team were excellent and assisted me with some reservations and mailing some items for me. Kitty in the lobby bar was very friendly and professional. I will return.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel, a little older.
A little older than expected. Check in and check out times a little too long. Otherwise OK.
Stayed 1 night in Mar 2018

6/10 Okay

Todd

Disliked: Property conditions & facilities
Typical Ningbo
Anywhere else Im the world it’s just an average hotel. No one speaks English. Very long check in and check out process. Rooms Need to be updated. Lounge is nice. Lobby is pretty. Lobster bar restaurant is above average for Ningbo.

10/10 Excellent

Allen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food amazing
Good imperial style wit good English speaking staff, great rooms and good views
Stayed 1 night in Feb 2018