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no acess to building key cards didn't work locks manager had to let us in. We paid for breakfast included only to find out breakfast was a cup of coffee or tea at front desk nothing more!. bed was extremely uncomfortable and three feet off the floor.
The web site is deceptive. It does not have a breakfast area or the options for the breakfast shown. It only as a "to go" option of a bag with orange juice, fiber bar and a packaged small bun.
Michael
Stayed 1 night in Mar 2024
Response from Richard on 4 Apr 2024
Dear Micheal,Our apologies regarding the the information on the website, it should has said “grab and go” we will address it and make the changes,Thank you for review and for your business
My favorite part if my stay was Mr. Patel. So friendly and helpful. Room was large and comfortable. I enjoyed how quiet it was during my stay. Many dining and shopping options close by. Breakfast was lacking but with the many dining options I wasn’t too worried
Teresa
Stayed 2 nights in Mar 2024
Response from Richard on 4 Apr 2024
Dear Teresa,Thank you for your kind words and apologise for the breakfast options, it was nice to talk to you
6/10 Okay
Laura
17 Mar 2024
The carpet was not vacuumed it had a lot of food crumbs the heater didn’t work properly when the room warmed up you have to turn it off it did not adjust to temperature the hotel needs updated badly
Laura
Stayed 1 night in Mar 2024
Response from Richard on 4 Apr 2024
Dear Laura,Our apologies for your inconvince during your stay, we will share this issues with the housekeeping and Maintance departmentThank you for your stay
Thank you Mr Roberto, your feedback is important to us and we are happy to learn you had a wonder stay, hope the competiton was good for you children, wish them all the best.
Clean, every thing was working and functional, older property but well maintained and was very comfortable, slept well, will return back, manager and staff were very friendly and felt like we knew each other for a long, keep up great coustomer service
Dick
Stayed 1 night in Jan 2024
Response from Richard on 20 Jan 2024
Thank you for your kind review and hope to serve you in the future.
Pretty good stay only problem is it's kind of confusing you have an outdoor from your room but I couldn't access it so I had to go inside down to the hall and use the interior door
Thank you Rudi for your kind review and appreciate your feed back, we appreciate your business and value your support.
4/10 Poor
Mary
22 Sept 2023
Liked: Staff & service
Disliked: Cleanliness
Woke up covered in bug bites
Mary
Stayed 1 night in Sep 2023
Response from Richard on 11 Oct 2023
Dear Mary,Sorry to hear about your incident during your stay, wish you would have brought the issue to our attention immediately so that we would have sought medical treatment for you.
The people at the front desk plus cleaning staff was so so nice and always helpful
Karen
Response from Richard on 21 Sept 2023
Thank you for your kind review and appreciate it.
6/10 Okay
nicole e., Alfred
Business traveller, Travelled with group
15 Sept 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and safe, the rooms need some updating, the chair and ottoman in our room were ripped and stained but the rooms were clean.
nicole e.
Stayed 1 night in Sep 2023
Response from Richard on 21 Sept 2023
Dear Nicole,Thank you for your review and appreciate your feed back, we will address the concerns with the right department, we apologie for any inconvenience
8/10 Good
Ken
Business traveller
13 Sept 2023
Well kept
Clean
Ken
Stayed 2 nights in Sep 2023
Response from Richard on 13 Sept 2023
Thank you for you Ken for your kind review
8/10 Good
Jason
11 Sept 2023
Liked: Cleanliness, staff & service
Older-simple-no frills
Definitely an older - no frills hotel. The room was clean and check-in and check-out were simple. Was easy to get to downtown Warren for the concert we were attending.
Jason
Stayed 1 night in Sep 2023
Response from Richard on 13 Sept 2023
Thank you Jason for you review and are glad you had a great stay
6/10 Okay
John
Travelled with group
11 Sept 2023
Liked: Staff & service
Disliked: Cleanliness
Average to below average
Hallway smelled terrible. The carpet was laid over the top of old tile and old carpet giving an impression that they cut corners on things.
John
Stayed 1 night in Sep 2023
Response from Richard on 13 Sept 2023
Dear,John I thank you for your review and concerns you expressed, we have already installed new carpet in 3 of our hallways and are waiting to finish the last one, and we apologie for any inconvince
8/10 Good
Kathleen
Travelled with family
10 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Kathleen
Stayed 1 night in Sep 2023
Response from Richard on 11 Sept 2023
Thank you for your review and are glad you enjoyed you stay, hope you had a great time at your event.
Ok. Over all, not a bad place. We found pills on the floor which I can see why the cleaning crew could of missed. Not there fault. Had a non smoking room but could tell it used to be a smoking room cause of the burns everywhere. Bed was comfy though. The parking lot entrance and exit sucks though. It really does. When we entered the building all you could smell is weed which is bad if your traveling with your kids. Would I stay again? Probably not. Would I recommend it to people? Probably not.
Robert
Stayed 1 night in Aug 2023
Response from Robert on 28 Aug 2023
Dear Robert,Thank you for you review, and will take measures to improve the experience of other guest,
6/10 Okay
JOSH
27 Aug 2023
Liked: Cleanliness, staff & service
Not terrible place but deffanlty needs to be updated. Place is very outdated and a bit rundown. But clean atleast.
JOSH
Stayed 1 night in Aug 2023
Response from Richard on 27 Aug 2023
Dear Josh,Thank you for your input and we will be taking your suggestions and work in updating.Thank you for your business
Dear Otto,Thank you for your kind review and wish to continue to provide quality service to all our guest.
4/10 Poor
Jennifer
21 Aug 2023
Disliked: Cleanliness, room comfort
Jennifer
Stayed 3 nights in Aug 2023
Response from Richard on 24 Aug 2023
Dear Jennifer,We apologize for your poor experience with housekeeping when you checked, we have taken measures and addressed this with the housekeeping department.Thanking you
4/10 Poor
Annika
21 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Annika
Stayed 1 night in Aug 2023
Response from Richard on 24 Aug 2023
Dear Annika,We apologize for the poor experience you had with us. Will make efforts to improve your experience better for the future Thank you for your review
I had a single queen room that looked like it hasn’t been updated since 1976. It smelled musty and moldy. The AC was old and there was condensation on the ceiling. Cobwebs that had a fly caught in it( i took a video and several pics) hair found on the toilet seat once I raised the seat cover. Rusty razor blade looking item on the bathroom counter and big patches on the bathroom ceiling. Literally stayed about 90 minutes and had to leave. The front desk woman was very pleasant at check in but all else was sh$&.
Tara
Stayed 1 night in Aug 2023
Response from David on 16 Aug 2023
Dear Tara, please except our sincere apologies for the poor experience you had faced during your current stay and the poor condition of the room, we will address this with the maintainiance and housekeeping department
6/10 Okay
KAYLA
15 Aug 2023
Okat
KAYLA
Stayed 1 night in Aug 2023
Response from Richard on 11 Sept 2023
Thank you for your review
6/10 Okay
Gwendolyn
14 Aug 2023
Liked: Staff & service
Gwendolyn
Stayed 2 nights in Aug 2023
Response from Richard on 16 Aug 2023
Dear GwendolynThank you for your review and try to improve on the deficiency with the roomsThank you once again
I was attacked while on the property. I will never stay there again
Erika
Stayed 2 nights in Aug 2023
Response from DK on 10 Aug 2023
Dear Ms Jacobs, sorry to hear about what you said happened to during your stay,you spent 2 days with us and called the office that you were only going to stay 1 day, when we called you the next day you told us that you were not checking out because you were here for 2 days and when you checked out you came to the office and handed us your keys and never mentioned about any incident you had and took all your belongings and walked down the road since you had no vehicle ,we wish you had brought this to our attention right away and we sincerely apologize for what you said happened
Dear George, thank you for your kind review and are glad you enjoyed your stay with us and to hope to provide the same experience to all our guest, thank you once again and hope to see you in the near future.
10/10 Excellent
vickie
30 July 2023
Liked: Cleanliness, staff & service, amenities
The staff is very nice
vickie
Stayed 1 night in Jul 2023
Response from Richard on 7 Aug 2023
Dear Vicki, thank you for your kind review and the service our staff provided to you, we will the staff know about your review, hope to see you in the near future, thank you once again
Dear Randall, we apologies for you poor experience during your stay with us and will look into it to the areas that need improvements, once again please except our apologies, thank you for your feedback
Dear Hannah,We sincerely apologize for you experience during your stay and will look into those areas that need improvement to make a better experience in the future,thank you for your feedback
Nice front desk service. Genuine people with a precious heart. Room was good. You can't expect an exceptional hotel. But the experience was good. I would recommend without reservations.
Adela
Stayed 1 night in Jul 2023
Response from Richard on 21 July 2023
Dear Adela,Thank you for your kind words and are happy that you enjoyed your stay,hope you see you soon in the future.