Double Room, 2 Double Beds, Smoking

Reviews of Days Inn by Wyndham Niles

2 out of 5
Days Inn by Wyndham Niles
1300 Youngstown Warren Rd, Niles, OH

Reviews

7.2

Good

Rating 10 - Excellent. 145 out of 506 reviews" "
Rating 8 - Good. 147 out of 506 reviews" "
Rating 6 - Okay. 119 out of 506 reviews" "
Rating 4 - Poor. 47 out of 506 reviews" "
Rating 2 - Terrible. 48 out of 506 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

bryan

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no acess to building key cards didn't work locks manager had to let us in. We paid for breakfast included only to find out breakfast was a cup of coffee or tea at front desk nothing more!. bed was extremely uncomfortable and three feet off the floor.
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
great location
Stayed 2 nights in May 2024

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

SUSAN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in need of updates. Had it not been so late when we checked in, we would have went somewhere else.
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a good stay stayed 7 nights house keeper was great always had clean sheets an towels was quite not a bad stay for the price
Stayed 7 nights in Apr 2024

2/10 Terrible

Kelly

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Richard on 25 Apr 2024
Please except our apologies for you inconvince

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Richard on 11 Apr 2024
Thank you Micheal for your kind review and we respect your valuable business

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The web site is deceptive. It does not have a breakfast area or the options for the breakfast shown. It only as a "to go" option of a bag with orange juice, fiber bar and a packaged small bun.
Stayed 1 night in Mar 2024
Response from Richard on 4 Apr 2024
Dear Micheal,Our apologies regarding the the information on the website, it should has said “grab and go” we will address it and make the changes,Thank you for review and for your business

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite part if my stay was Mr. Patel. So friendly and helpful. Room was large and comfortable. I enjoyed how quiet it was during my stay. Many dining and shopping options close by. Breakfast was lacking but with the many dining options I wasn’t too worried
Stayed 2 nights in Mar 2024
Response from Richard on 4 Apr 2024
Dear Teresa,Thank you for your kind words and apologise for the breakfast options, it was nice to talk to you

6/10 Okay

Laura

The carpet was not vacuumed it had a lot of food crumbs the heater didn’t work properly when the room warmed up you have to turn it off it did not adjust to temperature the hotel needs updated badly
Stayed 1 night in Mar 2024
Response from Richard on 4 Apr 2024
Dear Laura,Our apologies for your inconvince during your stay, we will share this issues with the housekeeping and Maintance departmentThank you for your stay

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay
Stayed 2 nights in Mar 2024
Response from Richard on 4 Mar 2024
Thank you Mr Roberto, your feedback is important to us and we are happy to learn you had a wonder stay, hope the competiton was good for you children, wish them all the best.

10/10 Excellent

Cherron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Richard on 8 Feb 2024
Dear Chevron, Thank you for your very much for for your kind review and glad we were able to make your stay a pleasant one

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was curtious and careing .
Stayed 1 night in Jan 2024
Response from Richard on 20 Jan 2024
Thank you Mr William for your kind review and happy that you were treated with courtesy.

10/10 Excellent

Dick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, every thing was working and functional, older property but well maintained and was very comfortable, slept well, will return back, manager and staff were very friendly and felt like we knew each other for a long, keep up great coustomer service
Stayed 1 night in Jan 2024
Response from Richard on 20 Jan 2024
Thank you for your kind review and hope to serve you in the future.

10/10 Excellent

Haoran

Response from Richard on 8 Feb 2024
Thank you for your kind review HAORAN

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple of times.
Stayed 2 nights in Dec 2023
Response from Richard on 22 Dec 2023
Dear Robert,Thank you for your kind review and hope to see you in the future

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Richard on 11 Dec 2023
Dear DENISE,Thank you for your kind review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 5 nights in Nov 2023
Response from Richard on 7 Dec 2023
Dear Robert,Thank you for your kind review and hope you a great time with your friend before flying home to the warm weather, merry Christmas

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the mall and some great restaurants. The motel was good and convenient the staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from Richard on 7 Dec 2023
Thank you Albert for your kind review

2/10 Terrible

Bethany

Stayed 1 night in Nov 2023
Response from Robert on 22 Dec 2023
Dear Bethany,We apologies that we didn’t meet your expectation

10/10 Excellent

Alicia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredibly accommodating
Stayed 1 night in Nov 2023
Response from Richard on 19 Nov 2023
Thank you Alicia for your kind review, and are glad we were able to make your stay comfortableThank you

2/10 Terrible

Robin

Stayed 3 nights in Nov 2023
Response from Richard on 7 Dec 2023
Dear Robin,We apologies for the experience you had with us, we try to keep every guest happy and will try in the future as well

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Pretty good stay only problem is it's kind of confusing you have an outdoor from your room but I couldn't access it so I had to go inside down to the hall and use the interior door
Stayed 1 night in Oct 2023
Response from Richard on 12 Nov 2023
Thank you Linda for your kind words

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Richard on 21 Oct 2023
Dear Micheal,We sincerely appreciate you kind review and value your support and business and hope to keep servicing you in the same way.Thank you

8/10 Good

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Richard on 21 Oct 2023
Thank you for kind review and appreciate you support, we would not be here without your business Thank you

8/10 Good

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Richard on 11 Oct 2023
DearDomingo,Thank you for your kind review.

8/10 Good

Rudi

Stayed 1 night in Sep 2023
Response from Richard on 21 Oct 2023
Thank you Rudi for your kind review and appreciate your feed back, we appreciate your business and value your support.

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness
Woke up covered in bug bites
Stayed 1 night in Sep 2023
Response from Richard on 11 Oct 2023
Dear Mary,Sorry to hear about your incident during your stay, wish you would have brought the issue to our attention immediately so that we would have sought medical treatment for you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk plus cleaning staff was so so nice and always helpful
Response from Richard on 21 Sept 2023
Thank you for your kind review and appreciate it.

6/10 Okay

nicole e., Alfred

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and safe, the rooms need some updating, the chair and ottoman in our room were ripped and stained but the rooms were clean.
Stayed 1 night in Sep 2023
Response from Richard on 21 Sept 2023
Dear Nicole,Thank you for your review and appreciate your feed back, we will address the concerns with the right department, we apologie for any inconvenience

8/10 Good

Ken

Business traveller
Well kept Clean
Stayed 2 nights in Sep 2023
Response from Richard on 13 Sept 2023
Thank you for you Ken for your kind review

8/10 Good

Jason

Liked: Cleanliness, staff & service
Older-simple-no frills
Definitely an older - no frills hotel. The room was clean and check-in and check-out were simple. Was easy to get to downtown Warren for the concert we were attending.
Stayed 1 night in Sep 2023
Response from Richard on 13 Sept 2023
Thank you Jason for you review and are glad you had a great stay

6/10 Okay

John

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Average to below average
Hallway smelled terrible. The carpet was laid over the top of old tile and old carpet giving an impression that they cut corners on things.
Stayed 1 night in Sep 2023
Response from Richard on 13 Sept 2023
Dear,John I thank you for your review and concerns you expressed, we have already installed new carpet in 3 of our hallways and are waiting to finish the last one, and we apologie for any inconvince

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Richard on 11 Sept 2023
Thank you for your review and are glad you enjoyed you stay, hope you had a great time at your event.

6/10 Okay

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ehhh
Ok. Over all, not a bad place. We found pills on the floor which I can see why the cleaning crew could of missed. Not there fault. Had a non smoking room but could tell it used to be a smoking room cause of the burns everywhere. Bed was comfy though. The parking lot entrance and exit sucks though. It really does. When we entered the building all you could smell is weed which is bad if your traveling with your kids. Would I stay again? Probably not. Would I recommend it to people? Probably not.
Stayed 1 night in Aug 2023
Response from Robert on 28 Aug 2023
Dear Robert,Thank you for you review, and will take measures to improve the experience of other guest,

6/10 Okay

JOSH

Liked: Cleanliness, staff & service
Not terrible place but deffanlty needs to be updated. Place is very outdated and a bit rundown. But clean atleast.
Stayed 1 night in Aug 2023
Response from Richard on 27 Aug 2023
Dear Josh,Thank you for your input and we will be taking your suggestions and work in updating.Thank you for your business

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn Niles
Convenience location, room very clean and quiet.
Stayed 1 night in Aug 2023
Response from Richard on 24 Aug 2023
Dear Cathy,Thank you for you kind words and hope to provide high level of service to all our guest.

10/10 Excellent

Otto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean shopping close
Stayed 1 night in Aug 2023
Response from Richard on 24 Aug 2023
Dear Otto,Thank you for your kind review and wish to continue to provide quality service to all our guest.

4/10 Poor

Jennifer

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Richard on 24 Aug 2023
Dear Jennifer,We apologize for your poor experience with housekeeping when you checked, we have taken measures and addressed this with the housekeeping department.Thanking you

4/10 Poor

Annika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Richard on 24 Aug 2023
Dear Annika,We apologize for the poor experience you had with us. Will make efforts to improve your experience better for the future Thank you for your review

2/10 Terrible

Tara

Travelled with family
Disliked: Amenities, property conditions & facilities
I had a single queen room that looked like it hasn’t been updated since 1976. It smelled musty and moldy. The AC was old and there was condensation on the ceiling. Cobwebs that had a fly caught in it( i took a video and several pics) hair found on the toilet seat once I raised the seat cover. Rusty razor blade looking item on the bathroom counter and big patches on the bathroom ceiling. Literally stayed about 90 minutes and had to leave. The front desk woman was very pleasant at check in but all else was sh$&.
Stayed 1 night in Aug 2023
Response from David on 16 Aug 2023
Dear Tara, please except our sincere apologies for the poor experience you had faced during your current stay and the poor condition of the room, we will address this with the maintainiance and housekeeping department

6/10 Okay

KAYLA

Okat
Stayed 1 night in Aug 2023
Response from Richard on 11 Sept 2023
Thank you for your review

6/10 Okay

Gwendolyn

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Richard on 16 Aug 2023
Dear GwendolynThank you for your review and try to improve on the deficiency with the roomsThank you once again

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second floor with picture windows on green space facing away from traffic. Older AC was quiet and worked great
Stayed 1 night in Aug 2023
Response from Richard on 12 Aug 2023
Thank you for your kind word James, we are glad you enjoyed your stay, sincerely appreciate you business

2/10 Terrible

Erika

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was attacked while on the property. I will never stay there again
Stayed 2 nights in Aug 2023
Response from DK on 10 Aug 2023
Dear Ms Jacobs, sorry to hear about what you said happened to during your stay,you spent 2 days with us and called the office that you were only going to stay 1 day, when we called you the next day you told us that you were not checking out because you were here for 2 days and when you checked out you came to the office and handed us your keys and never mentioned about any incident you had and took all your belongings and walked down the road since you had no vehicle ,we wish you had brought this to our attention right away and we sincerely apologize for what you said happened

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our needs at a reasonable price.
Stayed 2 nights in Aug 2023
Response from Richard on 7 Aug 2023
Dear George, thank you for your kind review and are glad you enjoyed your stay with us and to hope to provide the same experience to all our guest, thank you once again and hope to see you in the near future.

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, amenities
The staff is very nice
Stayed 1 night in Jul 2023
Response from Richard on 7 Aug 2023
Dear Vicki, thank you for your kind review and the service our staff provided to you, we will the staff know about your review, hope to see you in the near future, thank you once again

2/10 Terrible

Randall

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Richard on 7 Aug 2023
Dear Randall, we apologies for you poor experience during your stay with us and will look into it to the areas that need improvements, once again please except our apologies, thank you for your feedback

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Richard on 7 Aug 2023
Dear Hannah,We sincerely apologize for you experience during your stay and will look into those areas that need improvement to make a better experience in the future,thank you for your feedback

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice front desk service. Genuine people with a precious heart. Room was good. You can't expect an exceptional hotel. But the experience was good. I would recommend without reservations.
Stayed 1 night in Jul 2023
Response from Richard on 21 July 2023
Dear Adela,Thank you for your kind words and are happy that you enjoyed your stay,hope you see you soon in the future.