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Reviews of ANA Crowne Plaza Niigata, an IHG Hotel

4 out of 5
ANA Crowne Plaza Niigata, an IHG Hotel
5-11-20 Bandai Chuo-ku, Niigata, Niigata-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 354 out of 673 reviews" "
Rating 8 - Good. 249 out of 673 reviews" "
Rating 6 - Okay. 47 out of 673 reviews" "
Rating 4 - Poor. 16 out of 673 reviews" "
Rating 2 - Terrible. 7 out of 673 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Randall, Pearl City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

8/10 Good

Randall, Pearl City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything you need, including things you might not think you would need. Well-thought-out hotel in terms of services and amenities. Only issue i had was the hotel not receiving the deposit i paid to Expedia. Will need to check with Expedia when i get back.
Stayed 2 nights in May 2024
Response from ANA Crowne Plaza Niigata on 20 May 2024
Thank you so much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay. We appreciate your warm comments to us. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Chee Seng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional style hotel with top class service.
Stayed 4 nights in Mar 2024
Response from ANA Crowne Plaza Niigata on 26 Mar 2024
Thank you so much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay. We appreciate your comments to us. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

CHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
river view and near proximity to walking across the river for more dining options. parking should be made free instead of paying
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Niigata on 25 Mar 2024
Thank you very much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay. We appreciate your comments and will share these with our team so that we can continue to improve our services. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel
Comfortable and quiet hotel with super delicious breakfast. Friendly staffs are well organized always ready to serve the customers. My room was spacious with a beautiful river view. The Hotel was conveniently located with almost everything within the walking distance. I will certainly come back when I revisit Niigata.
Stayed 4 nights in Dec 2023
Response from ANA Crowne Plaza Niigata on 5 Jan 2024
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing place.
Stayed 1 night in Dec 2023
Response from ANA Crowne Plaza Niigata on 10 Dec 2023
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience of this stay. We appreciate your comments. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not bad. Felt slightly older. Could hear some stomping from room above, but minimal. Biggest issue that I am docking a star for is ac did not seem to work. Set to 15c cool, but room stayed at a constant 24c which was too hot for me. I reported, but was only offered the suggestion to turn off the ac (this did not work). Location was fine and short cab ride to different spots if needed. Staff was overall very pleasant and friendly.
Stayed 3 nights in Nov 2023
Response from ANA Crowne Plaza Niigata on 19 Nov 2023
Thank you very much for choosing to stay at ANA Crowne Plaza Niigata. We appreciate for taking your time to share your experience of this stay.We are very glad to hear that you were satisfied with our location and staffs.However, we apologize for any inconvenience caused by the air conditioner. We sincerely apologize for any disappointment this may have caused you. We will take your comments seriously and make every effort to improve.We sincerely look forward to welcoming you back when you come to Niigata next time.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from ANA Crowne Plaza Niigata on 20 Aug 2023
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience of this stay. We hope that we could be of assistance to you during your stay. Your feedback is an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Hotel looks like it was built in the 1980’s but the management keeps it well for the age. Location is good not far from the train station where everything happens. Good place to stay in.
Stayed 2 nights in Jul 2023
Response from ANA Crowne Plaza Niigata on 30 July 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,

8/10 Good

Jia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from ANA Crowne Plaza Niigata on 7 July 2023
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly standard hotel, but clean and comfortable! Easy to walk to lots of attractions nearby.
Response from ANA Crowne Plaza Niigata on 10 May 2023
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We appreciate your comments to us. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Kohei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great hotel before the pandemic
I have stayed in this hotel many times in the past before the pandemic. Each times, I have stayed for at least several days at a time and never really had any issues with this hotel. This time, most of the usual employees that worked here are gone and I feel like they are operating with skeleton crew. There was no issue with the service and all, but I felt like this time the room had less amenities than before. It's still a good hotel, but sadly I think their glory was a thing in the past.
Stayed 5 nights in Feb 2023
Response from ANA Crowne Plaza Niigata on 14 Apr 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service
Response from ANAクラウンプラザホテル新潟 on 23 Mar 2023
この度はANAクラウンプラザホテル新潟をご利用いただき誠にありがとうございます。またご滞在中のご評価をいただき重ねて感謝申し上げます。頂いたお気持ちにそぐなわぬよう、今後も尽力してまいります。またのご滞在を心よりお待ち申し上げております。

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very delicious and well presented, nice hotel staff, gracious.
Stayed 1 night in Nov 2022
Response from ANA Crowne Plaza Niigata on 9 Nov 2022
Thank you so much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience this time. We are very glad to hear that you were satisfied with breakfast. We appreciate your warm comments to our staff. Your comments are an encouragement to us all. We sincerely look forward to welcoming you back when you come to Niigata next time.

4/10 Poor

Hideaki

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed at non-smokingroom, but there is smoking smell.
Stayed 1 night in Aug 2022
Response from ANAクラウンプラザホテル新潟 on 26 Aug 2022
ANAクラウンプラザホテル新潟をご利用いただきありがとうございます。お忙しい中、宿泊のご感想をお送りいただき重ねてお礼申し上げます。この度はお部屋の臭い残りにより、お客様に大変ご不快な思いをさせてしまいましたことを深くお詫び申し上げます。私共の清掃時の確認・点検が至らずに招いてしまった結果と猛省しております。今回のご指摘を重く受け止め、今一度清掃時のチェック体制を見直し、再発防止に努めてまいります。この度は誠に申し訳ございませんでした。今後皆様にご満足いただけるサービスをご提供するべく努力してまいりますので、どうかご容赦くださいますようお願い申し上げます。繰り返しとなりますが、この度はご多忙の折、宿泊レビューにご協力いただき有難うございました。またどうかご来館いただけますことを、一同心よりお待ち申し上げております。

2/10 Terrible

PINGFANG

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from ANA Crowne Plaza Niigata on 1 May 2023
Thank you for staying at the ANA Crowne Plaza Niigata. We would like to thank you for sharing your review on your stay with us. We are very pleased to hear that you are satisfied with your stay at the hotel. We will continue to make every effort to meet your expectations by putting ourselves in your shoes at all times. Please let us know if you have any questions or comments. We look forward to serving you again.

10/10 Excellent

Kelly

Stayed 1 night in Jan 2022
Response from ANA Crowne Plaza Niigata on 17 Feb 2022
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Hotel rooms are a nice size for Japan. Plenty of counter space in the bathroom! The parking is located just across the street so very convenient. The breakfast was one of the best we've had. The staff were all very nice and helpful.
Stayed 2 nights in Sep 2021
Response from ANA Crowne Plaza Niigata on 14 Sept 2021
Thank you very much for choosing to stay at ANA Crowne Plaza Niigata. We appreciate for taking your time to share your experience of your stay with us. We are very glad to hear that you were satisfied with room and our service. We are also delighted to hear that our breakfast was to your liking. We hope that you had a relaxing stay with us. We sincerely look forward to welcoming you back when you come to Niigata next time.

10/10 Excellent

Gensuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from ANAクラウンプラザホテル新潟 on 7 June 2021
この度はANAクラウンプラザホテル新潟をご利用いただき誠にありがとうございます。またご滞在中におけるご評価をいただき、重ねて御礼申し上げます。 此度の新潟滞在が価値ある貴重なお時間となりましたのなら幸いでございます。 どうかまたANAクラウンプラザホテル新潟でお過ごしいただけますことを心よりお待ち申し上げております。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from ANA Crowne Plaza Niigata on 26 Apr 2021
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel room, close to the train station, exceptionally friendly staff that did their best with our party that knew almost no Japanese.
Stayed 1 night in Oct 2020
Response from ANA Crowne Plaza Niigata on 14 Oct 2020
Thank you for sharing your review with us, ANA Crowne Plaza Niigata. Your favorable comments has warmed our hearts and we striver for excellence in our service. We are looking forward to your return sometime soon.

6/10 Okay

Tosh, Tokyo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
滞在としては、ロケーションや価格、広さの点でよかったと思います。 しかし、お風呂場に髪の毛が落ちていたり、トイレに飛び散り汚れがあったり、湯沸しポットが壊れていたのが残念でした。
Stayed 1 night in Jun 2020
Response from ANAクラウンプラザホテル新潟 on 23 June 2020
ANAクラウンプラザホテル新潟をご利用頂きまして、誠にありがとうございます。また、この度の滞在のご感想をお聞かせいただき重ねて御礼申し上げます。 立地や価格にご満足いただけましたご様子で、嬉しく思っております。 一方でお部屋の清掃や備品に多々不備がございました事、大変申し訳ございません。不快なお気持ちにさせてしまいました事、心よりお詫び申し上げます。 今回ご指摘いただきました事を真摯に受け止め、今一度清掃時の確認・点検の強化を図り、このような事が起こらないよう努めて参ります。誠に申し訳ございませんでした。どうかご容赦頂けましたら幸いでございます。 また新潟にお越しの機会がございましたら、是非お立ち寄りくださいませ。またのご利用を心よりお待ち致しております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from ANA Crowne Plaza Niigata on 3 Apr 2020
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Sung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Niigata.
ANA Crown Hotel Niigata is a pleasant hotel. Shopping and dining districts and Niigata Station are in walking distance. Staffs are very attentive and ready to help us.
Stayed 1 night in Feb 2020
Response from ANA Crowne Plaza Niigata on 9 Feb 2020
Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We are delighted to hear that you were satisfied with our facility and service. We are glad to hear that you were enjoying shopping and dining in NIigata near the hotel. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further. And then, we would like you to be more comfortable and satisfied by our hotel service than this stay. We’re looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff very helpful No usb plug available in room
Stayed 3 nights in Jan 2020
Response from ANA Crowne Plaza Niigata on 29 Jan 2020
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. However we are terribly sorry for not being able to live up to your expectations about USB plug available in the guest room. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Supichaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from ANA Crowne Plaza Niigata on 23 Jan 2020
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from ANA Crowne Plaza Niigata on 18 Jan 2020
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

PatSim, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent location, close to Pier Bandai and shopping. Rooms are clean but a little dated - could do with an upgrade on furnishing. Staff are very polite and helpful - kudos.
Stayed 3 nights in Jan 2020
Response from ANA Crowne Plaza Niigata on 12 Jan 2020
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We are delighted to hear that you were satisfied with the location and you're enjoy shopping at Pire Bandai. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Weng Siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Room is in good condition and comfortable size.
Stayed 1 night in Dec 2019
Response from ANA Crowne Plaza NIigata on 22 Dec 2019
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our hotel. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

8/10 Good

Kam Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from ANA Crowne Plaza Niigata on 28 Nov 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from ANAクラウンプラザホテル新潟 on 21 Nov 2019
この度はANAクラウンプラザホテル新潟をご利用いただき誠にありがとうございます。 またご滞在中の感想をお聞かせいただき重ねて御礼申し上げます。 ホテルでの滞在にご満足いただけましたようで大変光栄でございます。 ぜひまた新潟市内でお泊りの際にはANAクラウンプラザホテル新潟をご利用いただけますことを心よりお待ち申し上げております。

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to the city, conference centre and Sado island. Rooms are big. Personally I don’t like showers over baths but that is not a real reason not to stay here. Overall a great hotel.
Stayed 2 nights in Oct 2019
Response from ANA Crowne Plaza Niigata on 24 Oct 2019
Thank you so much for staying with ANA Crowne Plaza Niigata and we would like to appreciate for your feedback during your stay. It is also happy for us that our hotel was usuful for your purpose. There are the guest rooms that shower space and bath are separated in our hotel. That is Modern Suite Room. If you are interested in the room, please try to stay next time. We hope that your stay in Niigata was precious time. We're looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing presentation! The hotel did a fine job and made us feel welcome the entire time!
Stayed 1 night in Sep 2019
Response from ANA Crowne Plaza Niigata on 9 Sept 2019
Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We are glad to hear that you were satisfied with our rooms, bathroom goodies and staffs service. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further. And then, we would like you to be more comfortable and satisfied by our hotel service than this stay. We’re looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, great staff and very nice facility. Walking distance from train station and close to some great resturants
Stayed 1 night in Sep 2019
Response from ANA Crowne Plaza Niigata on 4 Sept 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from ANA Crowne Plaza Niigata on 5 Aug 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is situated near to restaurants and shops. The rooms are large and spacious.
Stayed 1 night in Jul 2019
Response from ANA Crowne Plaza Niigata on 16 July 2019
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Could you find more favorite food or spot in Niigata? We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable trip
Everyone was very kind and helpful at the hotel. We enjoyed our stay
Stayed 2 nights in Jun 2019
Response from ANA Crowne Plaza Niigata on 1 July 2019
Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We are glad to hear that you were satisfied with our rooms, bathroom goodies and staffs service. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further. And then, we would like you to be more comfortable and satisfied by our hotel service than this stay. We’re looking forward to seeing you again in near the future.

10/10 Excellent

Souhwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very good location and nice staff. Clean room and conditions. Strongly recommend to stay here. I will get back if I revisit there.
Stayed 4 nights in Jun 2019
Response from ANA Crowne Plaza Niigata on 10 June 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

6/10 Okay

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Think small
It's not the hotel staff's fault that we booked the busiest time of the year but two adults in a closet of a room on one twin-sized bed wasn't very comfortable. I booked a room with two beds; 'So sorry' doesn't cut it.
Stayed 1 night in Apr 2019
Response from ANA Crowne Plaza Niigata on 14 May 2019
Thank you so much for staying with ANA Crowne Plaza Hotel Niigata and we would like to appreciate for your feedback during your stay. We are pleased you to compliment for our hotel service. However we are terribly sorry for not being able to live up to your expectations about room size. We come face to face with your opinion and sincerity to improve in this matter. We hope that your stay in Niigata was precious time. We're looking forward to seeing you again in near the future.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone there was very helpful.Would not hesitate to stay again.
Stayed 2 nights in Apr 2019
Response from ANA Crowne Plaza Niigata on 29 Apr 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from ANA Crowne Plaza Niigata on 22 Apr 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greet hotel in a great location.
A great hotel in a very good location. We would greatly recommend it.
Stayed 3 nights in Apr 2019
Response from ANA Crowne Plaza Niigata on 22 Apr 2019
Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

8/10 Good

Jim, Honolulu USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very walkable from train station once you can get to the right side of the train station. It is a most westernized hotel with larger room after our experience in Tokyo and Kyoto.
Stayed 1 night in Apr 2019
Response from ANA Crowne Plaza Niigata on 22 Apr 2019
Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We are glad to hear that you were satisfied with our rooms, bathroom goodies and staffs service. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further. And then, we would like you to be more comfortable and satisfied by our hotel service than this stay. We’re looking forward to seeing you again in near the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice and clean hotel. Bed is comfortable and they provide some nice complimentary items to help relax and sleep - eye warming patches, teas, and bath soak salts.
Stayed 3 nights in Jan 2019
Response from ANA Crowne Plaza Niigata on 28 Jan 2019
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel service. We're so happy to hear from you that you're staying comfortable. We are preparing as good sleeping atmosphere all of rooms in the hotel, such as “Simons bed”, Japanese famous bed pad "Air Weave", some amenities for good sleeping and so on. We would appreciate if you make yourself at home. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Touch
Very satisfied with the hotel. However there was no special touch despite it was our honeymoon.
Stayed 5 nights in Nov 2018
Response from Room Reservation on 4 Dec 2018
Thank you so much for staying with ANA Crowne Plaza Hotel Niigata and we also would like to appreciate for your feedback during your stay. We are pleased to applaud the service and staffs of the hotel. However we are terribly sorry for not being able to live up to your expectations about special touch for you honeymoon... We come face to face with your feedback and sincerity to improve in this matter. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

8/10 Good

Verified traveller

Excellent staff, always smiling and welcoming. Good breakfast.
Stayed 1 night in Nov 2018
Response from Roome Reservation on 4 Dec 2018
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

10/10 Excellent

MainichiMarvin, Hachioji-shi, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from hotel staff. Buffet breakfast was very delicious
Stayed 1 night in Aug 2018
Response from Room Reservation on 3 Sept 2018
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018
Response from Room Reservation on 17 Aug 2018
Thank you so much for having stayed at ANA Crowne Plaza Niigata. We hope that your staying in Niigata was precious time. If you have more feed back, we are please to hear from you. We're looking to forward to seeing you again.

10/10 Excellent

Amy, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are all friendly and helpful. Very efficient as well! The location of this hotel is fabulous. 5 to 10 minutes walk to department stores downtown Niigata and to train station. Tons of choices for eating out:) Breakfast selections are pretty decent, will stay here again!!!
Stayed 3 nights in May 2018
Response from Room Reservation on 25 May 2018
Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". We hope that your stay in Niigata was precious time. Please come to stay here again when you come back to Japan. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay! Great staff.
Stayed 1 night in May 2018
Response from Room Reservation on 21 May 2018
Thank you very much for your stay at ANA Crowne Plaza Niigata. We thank you very much for your feedback during your stay. We are very happy that you compliment our hotel facilities and services. We hope that your stay in Niigata is a precious time. We are constantly working hard to further improve our services. Now, we look forward to seeing you again in the future.