Outdoor pool

Reviews of The Costa Serviced Apartment by SeaHoliday

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 6 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 4 out of 34 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2019
Response from Ada on 12 July 2019
Dear Mr. Vu, Thanks so much for your review and rating. We are very happy to see that you might have a good trip and stay at The Costa Apartment By SeaHoliday. Hope to welcome you again in beautiful Nha Trang!

8/10 Good

MrMac, UK

Liked: Staff & service
Disliked: Amenities
Nice apartment, however, Nha Trang is a dump.It is overrun with Russian and Chinese tourists and the beach is littered wth rubbish. There is no Vietnamese culture to see here. Restaurant menus are in Russian and this coastal resort has been designed for the Russian.market. I certainly will not be returning here. The apartment; The Good: It was a nice apartment and spacious. I suspect that these are timeshare apartments as there were not any of the facilities you find in a hotel. The apartment had a washing machine which worked well. No BBC news on the TV, something to do with licensing said the host. Cleaners knocking at door at 10am everyday to clean the apartment, some may say this was either good or bad. The location is good, but its certainly not on the beach, In summary, the apartment was nice. The security was excellent and I felt very safe. There was security patrolling outside and inside 24 hours. Probably one the safest places I have stayed. The bad. I had a partial sea view at an angle, it was not like the brochure. The beach is across a very dangerous road. It was nightmare to get across the road, it is not safe and very dangerous and there are no traffic lights. Cars and mopeds are coming at speed from both directions and they do not slow down for you. I dont know why they cant invest in a pedestrian crossing wth lights. The restaurants on the costa side of the road are expensive. You can risk your life to get across to the beach cafes if you are brave enough
Stayed 7 nights in Apr 2019
Response from Ada on 8 June 2019
Dear Mr. Mac, Thanks for your time for a very detailed feedback. We really appreciate this. We agree with you that traffic in Nha Trang as well as in Vietnam is difficult and different from other countries. We are also happy that you enjoyed your stay at The Costa and feel safe with our stay. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NZ couple loved it here!
Loved our stay here. Well appointed spacious room with nice view over beach. Kitchen was well eqipped with everything you require. Fantastic drying room for washing private and off the balcony. A true star rating. Reception is also very happy to help book tours or help with anything you may need. Good english.
Stayed 3 nights in May 2019
Response from Ada on 16 May 2019
Dear Mr. John, It's our pleasure to welcome you and family to Nha Trang and our apartment. Many thanks for your good review about us and we are glad to see that you enjoyed the trip and stay. It's the strong motivation for us to bring the better services. Wish you and family all the best and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room in very good location
Spacious room in good condition, suitable for long stay with kitchen utensils and washing machine. Location is very good, closed to food hawkers, shops and beach
Stayed 1 night in Mar 2019
Response from Michelle on 28 Mar 2019
Dear, Many thanks for your good reviews and comments. This is our big motivation for us to continue deliver good service to bring happiness to the visitors. Wishing you all the best to health and work life.

6/10 Okay

Jean, Melton Australia

Travelled with family
We did not like the bed it was to hard, The bathroom ligjts were to dim not good for shaving or doing makeup.the kitchen needs more cutlery and crockery.There was only one bed.but no sofa bed as was booked
Stayed 5 nights in Feb 2019
Response from Raymond on 30 Apr 2019
Dear Jean, Thanks for so much for your time to review and have valuable feedback. They are good for our improvement. Sure we will prepare more kitchen utensils. Regarding the extra bed, so sorry that children could share the existing bed without surcharge, no extra bed for children, only supported subject to availability. Welcome you next time with our better improvement. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Alice on 3 Nov 2018
Many thanks for your review and staying with us. Hope you enjoy your Nha Trang trip and see you again!

10/10 Excellent

Joseph, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at affodable price.
Very good staff and Manager, they've supported us all the way.
Stayed 5 nights in Jun 2018
Response from Raymond on 7 July 2018
Dear Mr. Joseph, Many thanks for your choosing us and we are very delighted to see that you had a good trip and satisfied with your stay. We do much hope to welcome you and family in the near future. Wishing you all the best to health and work life! Thanks & kind regards, Raymond

8/10 Good

NGOCOANH

Liked: Property conditions & facilities, room comfort
Not good for price we paid but good location
This was a privately owned room so you don’t get the service you normally get in a typical hotel. For example , we had to wash the towels they gave us and reuse them for the following day. Also room was book for 4 people but only had enough sleeping area for 3 and the 4th person had to sleep on the floor with the mat they provided us with.
Stayed 3 nights in Jun 2018
Response from Raymond on 10 June 2018
Dear Ms. Oanh, Thanks a lot for your choosing us for your Nha Trang trip and special thanks for your feedback to let us understand your thought on our service. This would be useful for our continuous improvement. This is not the hotel service, this is self serviced apartment - well equipped condotel and we understand it does not look like normal hotel standard. The new towels can be requested and you will be provided then. Apartment is always equipped indoor 1 queen bed & 1 sofa bed & 1 floor mattress which are ready in use for max 4 people. I hope you and your family had a great experience with Nha Trang. Wishing you and your family all the BEST! Thanks and kind regards,

10/10 Excellent

Chee Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & very nice ambience
The room ambience & apartment location is fabulous. It is within minutes to the the beach & the apartment is well equipped & clean.
Stayed 3 nights in May 2018
Response from Raymond on 4 June 2018
Dear Chee Kong, We are very happy to see that you have enjoyed Nha Trang trip and had comfortable stay with us. Your feedback is very important and encouraged for our service. Look forward to welcome you and family in the next trip! Wishing you all the best! Thanks & kind regards,

8/10 Good

Yoki, Hong Kong

Spacious room close to beach
The room is very big with comfortable large size bed. The room is also quite clean. Location is good, very close to the beach and night market.
Stayed 3 nights in Apr 2018
Response from Alice on 2 May 2018
Dear Ms. Yoki, We are very happy to see that you enjoyed your Nha Trang trip and our stay. You know, your feedback is very useful to us and other visitors. Thank you very much. We do much hope to welcome you again in the future! Wishing you all the best to your work life! Thanks and best regards, Alice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Raymond Tang on 12 Mar 2018
Hello, Many thanks for your happiness with our stay and I hope you had a nice trip. We do much hope to welcome you and your family in the future. Wishing you good health, success and luck in work life.

2/10 Terrible

EUNSEO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
가지 말아야 할 곳
인터컨티넨탈에서 체크아웃 후 자정비행기라 갈곳이 없어 여기서 6시간여 쉬려고 있었는데, 극과극을 체험했습니다. 같은 건물에 누가 관리하느냐에 따라 이렇게 차이가 나네요. 비행기 때문에 잠깐 머물곳이 필요하거나, 여행으로 오게된다면 절대 이곳으로 가지마세요..차라리 코스타 레지던스로 예약하세요. 같은 건물에 운영주체가 두곳이라 처음에 헷갈리는데 어쨌든 절대 가지 마세요.
Stayed 1 night in Dec 2019
Response from Raymond on 26 Jan 2020
Dear guest Eunseo, Thank you for your feedback. We highly appreciate this. So sorry for the inconvenience when you confused different hotels & apartments that caused the difficulty in your check in. We would take note this. Again, thanks for your time to review and feedback us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a comfortable stay with very spacious room, everything is new and clean. Just walking across the road and reach the beach, but it has storm in my trip, so cannot swim :(
Stayed 1 night in Nov 2019

2/10 Terrible

ilkyum

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
완전 비추
진짜 가족여행 아니면 완전비추입니다 관리상태 상상초월 이불상태최악 그냥 호텔 가세요 진짜 비추입니다 여행은 행복하게 하세요
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不推薦的住宿
位置佳; 廚房用具齊全; 剛入住冷氣機漏水,處理完,第二天早上出現同一樣情況漏水,冷氣機嘈得厲害,聲浪很大; 床舖整潔不太理想,覺得有蝨,身體痕癢; 游泳細又窄 ; 房價 和 質素 不合比例 !
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

長期滞在むき
こちらのアパートメントのシステムが基本、電話でのやりとりであるため、現地で通話可能な携帯電話がないと不便だった。レセプションで対応してもらったり、オーナーさんがメールでの対応をした下さったが、WiFiが切れることもあり、ベストではなかった。 また、レイトチェックアウトにしてもらえたのは助かったが、送迎までの荷物預りをしてもらえないので、3時間近くをレジデンスの受付前で過ごすことになってしまった。 ただ、ロケーションはよく、眺め・ショッピングにも困らず、宿泊費から考慮すると、コスパはいいと思う。 それと美味しいと評価が高かったので朝食付きにし、1Fのレストランのチケット(10:30迄と明記)で、10:03頃に行ったところ営業は10:00までと言われ、1日目は食べ損なってしまい残念だった。
Stayed 2 nights in Aug 2019
Response from Raymond on 28 Aug 2019
Dear Sir / Madam, We highly appreciate your feedback, they are very valuable to us for our improvement. We understand that The Costa Serviced Apartment is not like a hotel, it's self serviced apartment with daily room cleaning. All support you may need can be proceeded via telephone in room / Messenger boxes, so they might cause the inconvenience for you. We will try to think of better solutions in the future. We also sorry about the restaurant operation time, we definitely work again with restaurant for this case. Thanks so much for your constructive feedback. Kind regards

10/10 Excellent

DMITRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Майский вояж в Нячанг.
Отдыхали с женой и дочерью с 1 по 12 мая 2019 года. Заселились легко и непринуждённо. Брали трансфер из аэропорта прямо через владельца апартаментов. Номер нас полностью устроил. Есть реально Всё! Полностью соответствует описанию на сайте. Менеджмент идёт на контакт и отвечает на все интересующие вопросы по почте или в Ватсап. Местоположение очень удобное. Рядом отель Гавана с клубом и смотровой площадкой, магазины в пешей доступности. Пляж супер. Народу на пляже в этом месте немного. Зонтики, лежаки и полотенца бесплатно.
Stayed 11 nights in May 2019
Response from Michelle on 21 May 2019
Dear Mr. Dmitry, We are very glad to see that you and family had great experience with Nha Trang and our stay, The Costa. Your happiness, positive review and feedback have inspired us to try our best to bring the better service. Wishing you and family all the best and very much hope to welcome you again in the future.

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the specious room with kitchen, private beach and costa restaurant. Location is perfect. strongly recommend and will be back again
Stayed 1 night in Apr 2019
Response from Ada on 14 Apr 2019
Dear Ann, Thank you so much for your feedback. We are very glad and motivated by your happiness. Wishing you all the best and hope to welcome you in again!

10/10 Excellent

Jay, Korea

Liked: Cleanliness, staff & service, property conditions & facilities
인터컨티넨탈 호텔과 같은 건물을 사용해서 건물이 깨끗하고 좋아요. 풀과 헬스장은 좀 작지만 쓸만합니다. 프라이빗 비치는 입주민만 사용 가능한 해변의 썬베드 서비스인데, 홈매뉴얼에는 타월이 유료라 되어있지만 사실 무료에요. 쇼핑몰들이 멀지 않아 편리했고 택시를 타도 누구나 알고 있어 편리했네요. 공항 픽업 서비스도 좋았습니다. 빨래도 하고 스마트TV로 넷플릭스도 보고 집처럼 지냈네요. 사흘 이상 묵는다면 가격 대비 훨씬 편리하게 지내실 수 있을겁니다!
Stayed 1 night in Mar 2019
Response from Michelle on 19 Apr 2019
Dear Jay, Many thanks for your good reviews and comments. This is our big motivation for us to continue deliver good service to bring happiness to the visitors. Wishing you all the best to health and work life.

6/10 Okay

Verified traveller

Stayed 6 nights in Mar 2019
Response from Alice on 5 Apr 2019
Thanks for your experience and review.

2/10 Terrible

EUNHAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
코스타 서비스드 아파트? 코스타 레지던스? 같은 곳인가 다른 곳인가
인포에 상주하는 직원 없습니다. 체크인 하려면 직원이 올때까지 코스타레지던스 인포에서 기다려야합니다. 문의사항 있으면 카카오톡으로 연락해달랍니다. 공항셔틀 서비스 신청했으나 공항 샌딩 요청 시간에 차량이 오지 않았습니다. 새벽 12시30분에 그랩도 안잡히고 다니는 택시도 없고 , 제 시간에 공항 못 갈뻔 했습니다. 호텔 룸 상태도 별로입니다. 이불과 베개에서 쉰내 진동하고 샤워가운은 얼룩에 다림질도 안돼어있습니다. 싱크대에 망고껍질 올려두니 바로 개미 꼬입니다. 코스타 레지던스와 코스타 서비스드 아파트먼트! 같은 곳인데 불리는 이름만 다른 줄 알았습니다. 하지만 인포에 체크 인.아웃시 오너가 다르다 건물이 다르다며 제대로 응대해주지 않더군요. 코스타 레지던스도 공항셔틀 서비스 있는걸로 호텔스닷컴에 정보가 있는대 직원들은 그런 서비스 없다며 택시 예약은 해 줄 수 있다고 하더군요. 직원이 문제인지 기재된 서비스 정보가 엉터리인지 모르겠네요.
Stayed 2 nights in Mar 2019
Response from Michelle on 19 Mar 2019
Dear EUNHAE, Thanks a lot for your review. Although it's a negative feedback but they are really valuable for us to improve our service. We do apologize about the misunderstanding in communication 12h30 (PM an AM) that caused the inconvenience for your waiting airport service. All of our staff strictly fix this. We know The Costa Residence (Serviced apartment) is somehow different to Hotel, then you find some inconvenience in communication with our staff. We definitely solve this problem to provide more comfort. Again, thanks so much for your time of review.

10/10 Excellent

Ada, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good, apartment is clean with full amenties, feel very comfortable. Receptionist is helpful. Private beach is in front of the hotel. We have wonderful experience with Costa and Nha Trang
Stayed 1 night in Dec 2018
Response from Alice on 21 Dec 2018
Dear Ada, Have a good day! Many thanks for your valuable reviews. This is very good motivation for us to provide as good service as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Richard on 7 Dec 2018
Many thanks for your valuable reviews.

8/10 Good

JUNGYEOB

Stayed 2 nights in Nov 2018
Response from Alice on 14 Nov 2018
Many thanks for your valuable feedback. We highly appreciate this.

10/10 Excellent

Kim, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a perfect room for my friends.
The residence is near a beach, a cafe, a mart and many restaurants. Also clean the room and swimming fool. I hope I will stay here if I have a chance again! Thank you for everything and their kindness!
Stayed 2 nights in Sep 2018
Response from Raymond on 21 Sept 2018
Dear Kim, Thank you very much for your feedback. We are so glad to see that you had a good holiday with Nha Trang and our stay. Definitely welcome you and family again in the future! Wishing you good health and successful career!

10/10 Excellent

Andy, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Room is big
Location is excellent, easy to find local food everywhere. Apartment in new n good condition, room is big n bright. Receptionist is friendly
Stayed 2 nights in Aug 2018
Response from Michelle on 4 Sept 2018
Dear Mr. Andy, Many thanks for your feedback. We are very happy to see that you enjoyed your Nha Trang trip and staying with us. Hope to welcome you again in the future. Wishing you all the Best to your work life!

10/10 Excellent

Albert, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean apartment, perfect location
This place is great, private beach, you can easily to find a lot restaurants in one minute walking distance, dont forget trying food at the Costa seadfood restaurant, very delicious with reasonable price. Dont need to book room included breakfast as you have many different better options for local food and especially 15% discount for buffet at Intercontinental hotel right aside. 
Apartment is clean, nice balcony n seaview, has washing machine, kitchen. Very large room size and reception is aromatic. 
There is no phone in room, any support you need, hav to come to Receptionist or text to sfaff. Have to inform flight time before arrival.
Stayed 2 nights in Aug 2018
Response from Alice on 21 Aug 2018
Dear Mr. Albert, Many thanks for your feedback. They are so good and useful for us and for other visitors. Thanks for your understanding our condotel as self serviced apartment that may be a bit limited in communication. We will do our best to find better ways for more convenient communication with our staff. Wishing you all the best and success! Thanks and regards,

10/10 Excellent

Kristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good apartment (with own beach), also everyday cleaning service
Stayed 4 nights in Jul 2018
Response from Alice on 7 Aug 2018
Dear Kristo, Very happy that you might enjoy at our stay and had a great Nha Trang trip! Your feedback and satisfaction are very valuable to our continuous improvement and motivation. Wishing you all the best and success to work life! Hope to see you soon! Alice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Also use the next Super market is near, too It would be better if the bedroom is independent
Stayed 2 nights in Jun 2018
Response from Raymond on 20 June 2018
Our dear guest, Many thanks for choosing us in your Nha Trang trip. We do hope you had a great trip. Thank you so much for your feedback, it's really valuable. Yes, we agree with your opinion. We are working for one bedroom & two bedroom apartments to have privacy for family with children...They will be in the near future. Wishing you and your family all the best! Kind regards,

10/10 Excellent

dongsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋습니다
친절하구요. 좋습니다
Response from Alice on 25 Apr 2018
Dear Mr. Dong Su Lim, We are very happy when you have had a good stay & wonderful trip at Nha Trang. You know, your feedback are very important and valuable to us and other visitor. We do much hope to welcome you and your family in the future! Wishing you all the best to health and work life. Thanks & kind regards. Alice

10/10 Excellent

Byeongchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
합리적인 가격에, 최고의 숙소를 이용했습니다. 직원은 친절했으며 룸 상태도 좋았습니다.
Response from Alice on 24 Apr 2018
Dear Ms. Byeongchang, We are very happy to see that you and your family enjoyed the Nha Trang trip and happy with our stay. You know, your feedback is very useful for us and other visitors. Many thanks to you! Wishing all the best to you and your family! Alice

10/10 Excellent

Raymond, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, clean and convenient apartment
This is the 3rd time I stay here and still like this place. Strongly recommend for couple, family with children and especially long stay trip coz the apartment has well equipped kitchen, washing machine, iron... Nice and friendly apartment with cute small balcony. Building facility is 4 star standard. Near night market and alot of food surrounding. Only one point needed to be noted that you have to inform the arival time for apartment staff as this is self serviced apartment with self check in/check out. Overall I see it smooth.
Stayed 2 nights in Mar 2018
Response from Alice on 19 Mar 2018
Dear Mr. Raymond, So happy to hear that you have had a good trip and nice stay with us. We really appreciate your valuable comments. We will try our best to improve the quality service and the convenience. Thanks & kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
가족끼리 지내기편안한 레지던스
가족끼리 가기에 편안했다. 뷰도 적당하고 수압도 좋고 룸도 넓고 깨끗하고 맘에 들었다 단 한가지만 제외하고.. 침구가ㅠㅠ 시트를 갈아도 땀냄새가 그대로 베어있었다.
Stayed 3 nights in Feb 2018
Response from Raymond on 9 Mar 2018
Many thanks for your comments and feedback. We do appreciate your time and instructive feedback. We will improve and look forward to welcome you and family in the future.