Executive Apartment, 1 Bedroom | View from room
Check availability

Reviews of Citadines Bayfront Nha Trang

4 out of 5
Citadines Bayfront Nha Trang
62 Tran Phu, Nha Trang, Khanh Hoa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 367 reviews" "
Rating 8 - Good. 102 out of 367 reviews" "
Rating 6 - Okay. 29 out of 367 reviews" "
Rating 4 - Poor. 6 out of 367 reviews" "
Rating 2 - Terrible. 6 out of 367 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Uyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear UyenThank you for taking the time to review our beautiful property.I am pleased to learn that you enjoyed your stay with us.I will share your feedback with the team as I know this also motivates them.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Nicholas, BRISBANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff, very friendly helpful and professional.
Stayed 7 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear NicholasThank you for taking the time to review our beautiful property.I am pleased to learn that you enjoyed your stay with us, especially the service that our team provided.I will share your feedback with the team as I know this also motivates them.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but Nah Trang is not the best
Really good hotel with nice big rooms, a large balcony and right by the beach. Swimming pool is nice and big also. The hotel was nice but Nha Trang was not best.
Stayed 2 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Harminder Thank you for sharing your stay experience with us.I am delighted to hear that you enjoyed your stay with us, especially the views from the balcony and the swimming pool.I will share your comments with the team, as I know they will appreciate the feedback.We hope that you will visit us again, soon.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

6/10 Okay

MARK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel rooms are good. Location is excellent. Breakfast buffet is not food. Didn’t use after one day. Overall good hotel and good location except breakfast
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Mark,Thank you for taking the time to review our beautiful property.I am pleased to learn that you enjoyed most of your stay with us, but also noted your comment on breakfast.I will work with the restaurant to improve on this area.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

quynh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a million dollars view we had! The room is not very spacious but obviously because we were cheap, but the view from the BALCONY was amazing.We were so glad that we chose this hotel. Breakfasts were fancy and scrumptious. I would recommend this place to all my friends or family members. Front Desk staffs were very attentive and polite. I would rate this is a six stars hotel.
Stayed 4 nights in Jan 2024
Response from Dolf Groenewald, General Manager on 28 Jan 2024
Dear quynhThank you for taking the time to share your experience with us.I am delighted to hear that you enjoyed your stay with us, especially the views, breakfast and the service that our amazing team provided.I will share your comments with the team as I know this also motivates them.We are looking forward to welcoming you back again.Warm Regards,Dolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

LARRY, clovis

Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel to anyone looking for paraside in Nha Trang. The staff is so kind and caring. The breakfast buffet is tasty with a good selection of food, even for my young kids. The pool is beautiful. The beach and loungers are a nice touch but the water infront of the hotel was a little too rough for swimming. Conveniently located near reataurants and shops. Totally exceeded my expectations.
Response from Dolf Groenewald - General Manager on 25 Jan 2024
Dear Christopher,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay with us, especially breakfast, beach and the service that the team provided. I will share your comments with the team and know that they will appreciate the feedback.We hope to host you again, soon.Warm Regards,Dolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Amazing rooms with breathtaking views, very comfortable. The breakfast is quite repetitive after a while - always the same fruit, meats and dishes - and people working at reception should communicate better, especially when an outside food order is delivered for you in the lobby.
Stayed 1 night in Dec 2023
Response from Dolf Groenewald - General Manager on 29 Dec 2023
Dear MarcThank you for sharing your experience with us. I notice that we met most of your expectations but at the same time would like to offer you an unconditional apology for lacking in the areas of breakfast and communication from the front desk to you. I will work with the team to improve these areas.Best RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach. Good pool. Breakfast good quality. Staff friendly, helpful and efficient. Mini mart within the building is reasonably priced. Everything clean and in good condition. Enjoyed our stay
Response from General Manager on 15 Feb 2024
Dear Graham Thank you for taking the time to review our beautiful property.I am pleased to learn that you enjoyed your stay with us, especially the beach, pool, cleanliness but most off all the service that the team provided.I will share your feedback with the team as I know this also motivates them.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Vi, INDPLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Dolf Groenewald, General Manager on 4 Sept 2023
Dear Vi onThank you for taking the time to rate your stay at Citadines Bayfront,We are ecstatic to learn that you have enjoyed your experience with us.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Huynh Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with staff and room. The sea view is so perfect.
Stayed 1 night in Jul 2023
Response from Dolf Groenewald, General Manager on 25 July 2023
Dear Huynh AnhThank you for taking the time to review our beautiful property. We are happy to learn that you have enjoyed your stay with us especially the service, rooms and sea views.I will share your comments with the team as I know this also motivates them.We hope that you will visit us soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great in many ways. The location is great, close to the bech, restaurants, pharmacies, dive centers. The most outstandingbwas the service. The staff does a great job at making youbfeel comfortable.
Stayed 4 nights in Sep 2022
Response from General Manager on 27 Sept 2022
Dear JuanThank you for taking the time to review our beautiful property.I am pleased to learn that you have enjoyed your stay with us, especially the location and service.I will share your comments with the team as I know they will appreciate it.We hope to see you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

Chong Wai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual good experience with Citadines
Front desk / concierge personnel was very helpful in getting my air con up and working cold. I forgot to turn it on.
Stayed 2 nights in May 2022
Response from General Manager on 4 Oct 2022
Dear Chong WaiThank you for taking the time to review our beautiful property.I am pleased to learn that you have enjoyed your stay. I would also like to thank you for recognizing our front desk team and will share your comments with them.We hope to host you soon again.Warm RegardsDolf GroenewaldGeneral ManagerCitadines Bayfront, Nha Trang

10/10 Excellent

jerrold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with great view.
Loved it. Great location with fantastic view of the water from my balcony. Gym looked great but was too lazy to use it.
Stayed 5 nights in Feb 2021
Response from Gerard on 17 Feb 2021
We are delighted that you loved the great view from your room. Thank you for your compliments on our facilities and we look forward to welcoming you back with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Gerard on 26 Jan 2021
Thank you for your positive review of our hotel service and facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from gerard on 10 Mar 2020
Many thanks for your great review.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff cannot do enough for you. Hotel had the best shower lovely clean room and really good quality sheets and pillows. Private beach across the road from the hotel. Great stay.
Stayed 3 nights in Feb 2020
Response from gerard on 10 Mar 2020
Our team will be delighted to hear of your enjoyable stay with us. We hope to be of service to you again.

10/10 Excellent

Jules, Midlands

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location spacious apartment very clean lovely staff the views from our windows were amazing
Stayed 5 nights in Feb 2020
Response from gerard on 28 Feb 2020
We are extremely delighted to receive your review and we will continue to ensure all our guests are well taken of during their stay with us. Thank you for selecting to stay with us.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed hotel.
Great location. Generous space. Well managed.
Stayed 1 night in Feb 2020
Response from gerard on 28 Feb 2020
We are very happy to hear of your pleasant stay experience with us. Thank you for your kind feedback.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
Great hotel in the heart of Nha Trang! Had a beachfront efficiency with a small kitchenette, well appointed bath, comfy bed, and cleaned daily. If you want to get a beach umbrella, get there before 9am, otherwise they only have a dozen free umbrellas for guests. Breakfast is good, lots of great eateries nearby, tours are expensive. Watched the fireworks on the beach from our balcony on the Lunar New Year!
Stayed 5 nights in Jan 2020
Response from gerard on 30 Jan 2020
Thank you for staying with us and happy to hear that you enjoyed our facilities along with the lunar new year celebrations. As per local authority regulations, we are only permitted to have 12 beach umbrellas for our guests. Thank you again.

10/10 Excellent

KhanhLe, San Jose CA.

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. The place is awesome.
Stayed 1 night in Jan 2020
Response from gerard on 20 Jan 2020
We are truly delighted to receive your great feedback which will conveyed to our team. Thank you for staying with us.

10/10 Excellent

Heeyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with good service
There’s shower room near swimming pool on 3rd floor for early & late flight. Hotel crews are nice and warm-hearted. They try so hard to be helpful to customers but there are many misunderstandings due to a lack of English skill. It’s very convenient to get to the tourist attractions and you can find many restaurants & spa in walking distance. Oh, you’re able to enjoy breakfast either on the first floor or on the 27th floor with amazing view. It’s very comfort staying in Nha Trang and I’d love to stay here again.
Stayed 4 nights in Dec 2019
Response from gerard on 20 Jan 2020
We are very happy to hear of your good stay experience with and we look forward to be of service to you again. Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel with very good staff and close to the beach
Stayed 7 nights in Dec 2019
Response from gerard on 7 Jan 2020
Thank you very much for your good review on our prime location and helpful team. We hope to have another chance to serve you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located too well. And the staff is too kind.
Stayed 3 nights in Dec 2019
Response from gerard on 6 Jan 2020
Thank you for your kind compliments. We will convey your feedback to our colleagues and sincerely hope to have another opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from gerard on 2 Jan 2020
Thank you for your good review.

6/10 Okay

Verified traveller

Noisy, Noisy, Noisy
My wife and I stayed here for three nights and our experience was only ok. We checked in on Christmas Eve and found out there was a party at the hotel restaurant that carried on until 2:30am. As we had an ocean facing room, we were kept up by the noise. The next night was better, but a local exercise on the beach at 5am woke us up bright and early. Otherwise, the hotel is just ok. The facilities and room are dated, the breakfast is decent and the best quality is the private beach area. However, the beach is across a major road and you have to play frogger to get there. This is true regardless of where you stay. The hotel is close to many restaurants as well. If you are a light sleeper, I wouldn't recommend this hotel not any that are beach front.
Stayed 2 nights in Dec 2019
Response from gerard on 2 Jan 2020
Thank you for your review. As this is the year end period, most guests would note that there will be more activities and events all over town. As our location is in this prime area, noise levels would inadvertently move up. We apologize for any inconvenience caused.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We smell the smoke in the room during the night time.
Stayed 3 nights in Dec 2019
Response from Gerard Tan on 20 Dec 2019
Thank you for your feedback. If you had experienced any inconvenience in your room during your stay, you could have contacted our 24 hour Guest Service line for immediate assistance.

8/10 Good

Eun ok

Stayed 2 nights in Dec 2019

8/10 Good

Piotr

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2019

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The downward spiral of Nha Trang
This hotel would be lucky to rate even 3 stars in most countries. They are symptomatic of a race to the bottom, with mass tourism in Nha Trang. There is no pampering lifestyle here. Clientele appears to be Russian and mainland Chinese and the problems arising with unsophisticated travellers is manifest in the way that the hotel treats all guests as the lowest common denominator. Scenes at the buffet breakfast set the tone of the place as an annex of Hades with budget-challenged guest shovelling bakery items, cold meats and the like into handbags for a later free lunch. Greed at the tables is a sight you would not wish to repeat in a hurry. In the room, no mini bar, no room service, no drinks available for order, stained upholstery and in the adjoining room at least 4 guests in a twin partying until dawn. Staff are pleasant (because that is the Viet way) but generally clueless, except when inspecting breakfast vouchers ( this is supposed to be 5 star remember?). Soviet hostels have nothing on this. For any other advice on ANY topic, better you consult Google. In the bathroom the usual notice about caring for the environment by re-using your rather thin towel. The message completely de-bunked by acres of single use plastics wrapped in single use plastic outer shell. Your stay here should contribute to the death of at least a single sea turtle.
Stayed 1 night in Nov 2019
Response from Gerard on 20 Dec 2019
Thank you for staying with us. I believe we have replied and apologized in another online review.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location no so great , manager at front counter kept talking I’ve and arguing with me . I’m not sure why he was a manager. Also I got to the property early and asked if there was a room available for early check in in return they wanted $1500000 Vnd equivellant to $94 Aud to check in early . This was more than the cost of one night. Rather than accomodating the customer . I was a first time I stayed here and it will be the last definitely. Front house and management definitely could look at other hotels like citidines and learn where they are going wrong . Overall it made my stay here feel not comfortable
Stayed 3 nights in Nov 2019
Response from Gerard on 18 Nov 2019
Thank you for your feedback. we sincerely apologize for the poor check in service you experienced and will definitely resolve this matter with our front office team. We will be writing to you separately as well. Thank you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing room, staff were very helpful and amenities were beautiful. Amazing location and easy to get taxi and transportation as well as very walkable to nearby places.
Stayed 1 night in Oct 2019
Response from Gerard on 15 Nov 2019
We are indeed fortunate to be in a prime location directly opposite the sea and close to many restaurants and shopping areas. I will convey your thanks to all our colleagues who will be delighted to hear of your good stay with us. Thank you.

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Gerard on 15 Nov 2019
Thank you for staying with us.

6/10 Okay

Jeannie

I saw this hotel in hotel . Com and it rate 5 stars . But it’s not 5 stars , I don’t think so with all the utilities so old. The breakfast is OK. Nothing special. I think just 3.5 or 4 stars is the most
Stayed 4 nights in Oct 2019
Response from Gerard on 29 Oct 2019
Thank you for staying with us. We will continue on our efforts to upgrade our overall services and product levels.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
even if this property is being ranked as 5 stars, it is not even 4 stars, by taking into consideration the terrible breakfast, which was very poor, everyday the same stuff and mosquitos are always flying over food and people. Night time, the same place used for dinner and bar, and it is terribly noisy with a band using big baffles with the highest volume ever in a closed area. you can never resist sitting over for more than 5 mn.
Stayed 5 nights in Oct 2019
Response from Gerard on 29 Oct 2019
We will keep working with our restaurant operator to improve their food quality and hygiene levels. Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Gerard on 29 Oct 2019
Thank you

8/10 Good

PO LUN ELVIS

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Gerard on 9 Oct 2019
Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Gerard on 24 Sept 2019
We will share your kind comments with all our colleagues who will be delighted to hear of your pleasant stay experience. Thank you

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Gerard on 24 Sept 2019
Thank you very much for your excellent review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern hotel with excellent staff, everyone we had contact with were accommodating and a pleasure to deal with and they always had a smile. The room was very spacious with the perfect amount of storage for a holiday stay. Bathroom was again perfectly set out with loads of storage. Our room over looked Nha trang bay and it was stunning waking each morning to see the beach was great.
Stayed 8 nights in Aug 2019
Response from Gerard on 24 Sept 2019
We are indeed privileged to have you as our guest. Our colleagues are always ready to assist and happily trained to go that extra mile for all guests. Thank you for selecting to stay with Citadines bay front Nha Trang.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel, very well built and exceptional rooms overlooking the beach Good location with plenty of bars and eating options avaialbe nearby
Stayed 4 nights in Aug 2019
Response from Gerard on 3 Sept 2019
We are indeed fortunate to be located in the prime center of Nha Trang with many amenities nearby. We appreciate your kind feedback on our product quality as well. Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Citadines hotel - it was clean, modern, room was large, bathroom was lovely. Staff were all very friendly. Beach chairs and towels were available. Breakfast was lovely. We had nothing to complain about and we are thinking about going back next year and having 2 week in Citadines.
Stayed 4 nights in Jul 2019
Response from Gerard on 5 Sept 2019
Wow, we are truly delighted to hear that you enjoyed your holiday with us and look forward to your return next year. Your kind words will be shared with all our team members.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Gerard on 26 Aug 2019
Sincere thanks for your good comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and outstanding service. Breakfast buffet was ok but the in room dining options were extremely limited. Ocean view was beautiful but the street can be loud at night, especially at the lower levels. Would book again, the location is outstanding.
Stayed 7 nights in Aug 2019
Response from Gerard on 16 Aug 2019
Sincere thanks for your good review on our location,facilities and service levels. We will continue to explore new ways to alleviate noise from the main street. We hope to have another opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Gerard on 16 Aug 2019
We are delighted to hear of your good stay experience with us. Thank you

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Gerard on 1 Aug 2019
Thank you for your good feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have pleasant stay at Citadines. if you go with your child, i will recommend this property
Stayed 3 nights in Jul 2019
Response from Gerard on 17 July 2019
We appreciate your good review and look forward to welcoming you back with us again. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beach was amazing would stay again
Stayed 4 nights in Jul 2019
Response from Gerard on 17 July 2019
Thank you for your good review on our prime location and facilities provided during your stay with us.

10/10 Excellent

SilB, Rockingham Western Australia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed in the 1 bedroom beachfront apartment, wow!!!! Views were amazing, very comfortable - wouldn't stay anywhere else
Stayed 6 nights in Jun 2019
Response from Gerard on 4 July 2019
Thank you for sending us your feedback. We are glad that you loved our sea view apartment and that you enjoyed your holiday with us. We are always here to be of service to all our guests. Thank you for selecting to stay with us.