Ngoc Quang Hotels, Phuc Yen

" Clean room "

"The hotel staff are very helpful, enthusiastic and upgraded me to Deluxe Room, King Size, corner room. It was my return stay after trip to Ha Long Bay. This room is spacious with sofa area and cozy area for the bathroom. The amenities are great. They have a widespread of food for their buffet breakfast. "

"Great central city location the staff could not be more helpful. I am only here for.a brief stay but returning to Hanoi to leave Vietnam and I will be booking my night here again for that stay. Excellent place. Truly 5 star service."

"Clean room and very helpful staff - we had to leave for our flight early, before breakfast service, and the staff packed us some fruit, bread & yogurt to go that morning. "

"It was a great location by many different vendors. I like that the room was quiet and clean."

"Good lodging near the airport. Caution: Very narrow stairs with no railing."

"Biggest Crown Plaza ever visited. Rooms were extra size. Staff was very friendly and hotel was clean."

"Lovely and clean room, well equipped. The washing machine was convenient. Had lunch at the restaurant when we arrived and Ricardo was amazing and very helpful. Breakfast was great, they change the Asian dishes on a daily basis, which was great. Only small issue is there's only one coffee machine and even though there was a jug of coffee on the side, can get pretty crowded during busy times. Location was a bit far from the centre but it was what we wanted. Going to the old quarter was easy and cheap with Grab. There's also a mini mart across the street if you need to buy basic necessities. Staff were great, friendly and helpful. Only niggling thing is they only give one key card and despite asking for another one, told it's standard to only issue one. Means that my husband and I have to pretty much stick together, which was inconvenient especially since we need it to operate the lift as well. So when we just came back from a day out and he wanted to have a smoke first, either i'd have to hang around with him or he had to take me upstairs first before going back down. All in all, still good and would definitely stay there again if we ever visit the city again in the future."

"BIG, clean, quiet room very near airport. I had an excellent sleep. I had a lovely traditional breakfast and then was driven to the airport. It was an excellent experience! I highly recommend this lovely hotel!"