Independent in Newton Stewart

"Super "

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"lovely stay the owner goes beyond to ensure a homely vacation all bedrooms are presented beautifully and beds ensure a goodnight sleep"

"Room was clean but very dated with wood chip wallpaper that had seen better days. Service was good in general"

"Very clean, comfortable and warm 😁"

"It was clean and the staff offered to help with any bags or see us to our room. We stayed one night on our way through town. This is an old building. It was exactly what we expected and needed. If you want a new hotel this is not it. You will be disappointed. However, it is quiet, worn but clean, cozy, and very convenient at a very reasonable price."

"Yes very welcoming very quick responce to hot tub issue.very happy would recomend and stay again"

"A wonderful peaceful retreat, we thoroughly enjoyed our stay here. Besides for the weather everything was amazing. Very quiet, the sea view from the garden and an all round lovely quaint house and garden.Thanks"

"Very nice B&B in a beautiful area. The host Nicole was very nice and helpful. The view out our window was stunning. Clean and comfortable. Town and restaurants a short drive away. Didn’t do the breakfast but it looked and smelled awesome. Wouldn’t hesitate to stay here again. "