Newcastle Waters Holidays from AU$2,555

The hotel is very secured. The room was clean. The staff were friendly.

Staff was awesome and helpful

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

Maison Felix is truly a gem. The hotel is beautifully designed, immaculate, and full of charm. The staff went above and beyond from the moment we arrived—professional, warm, and always attentive. The service throughout our stay was exceptional, and every detail felt carefully thought out. The rooms were stunning, and the quality of the linen was outstanding—some of the best I’ve experienced in any boutique hotel. Maison Felix is one of those rare finds you’re grateful to discover. Highly recommended.