Terrace/patio
Check availability

Reviews of Homewood Suites by Hilton Newark-Cranford

3 out of 5
Homewood Suites by Hilton Newark-Cranford
2 Jackson Dr, Cranford, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and amenities great!
Stayed 2 nights in Apr 2024
Response from karenb on 24 Apr 2024
We are very happy that you enjoyed your stay with us Ruth. Thank you for the 5 stars.Sincerely,

6/10 Okay

Shanese

Travelled with family
I liked the rooms but the couch needs to be cleaned a little bit better.
Stayed 4 nights in Apr 2024
Response from karenb on 23 Apr 2024
Sorry about that Shanese. We have alerted the appropriate manager and we will check this out. We appreciate your letting us know.Best regards,

6/10 Okay

Bonnie, Longs

Liked: Staff & service
Uncomfortable
Stayed 3 nights in Apr 2024
Response from karenb on 29 Apr 2024
Sorry that we could not provide you with a better stay Bonnie. Best regards

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located very close to the Garden State Parkway. The suite was as described in the listing as is also very well equipped for longer stays. Beds were very confortable. Full buffet breakfast in a lovely dining area was also included.
Stayed 1 night in Apr 2024
Response from karenb on 23 Apr 2024
Louise Thank you for the 5 stars and we hope to see you again soon.Best regards,

10/10 Excellent

Kingsland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emily was very professional, helpful, and friendly
Stayed 1 night in Apr 2024
Response from karenb on 16 Apr 2024
This is such great news to hear!! We are so pleased that you enjoyed your stay and that you found Emily to be a positive feature. She is a superstar and one of our best. Hope to see you again soon.Best regards,

10/10 Excellent

Jennifer A

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are perfect for pet stay.
Stayed 1 night in Mar 2024
Response from karenb on 16 Apr 2024
Thank you Jennifer! We love our furry guests. Come see us again soon.

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Apr 2024
Response from karenb on 16 Apr 2024
Thank you for the 5 star review Manuela!! We love hearing from our happy guests. Come again soon.Best regards,

6/10 Okay

Christian

Travelled with partner
Liked: Amenities
Property was clean
Stayed 2 nights in Apr 2024
Response from karenb on 17 Apr 2024
Sorry we didn't do better Christian. Wish you had a better stay and we hope you will come back again.

8/10 Good

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
R
Stayed 2 nights in Apr 2024
Response from karenb on 16 Apr 2024
Thank you Starr! Hope to see you again in the future.Sincerely,

10/10 Excellent

Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, beds were very comfortable and spacious rooms. Liked the full kitchen available in the suite and staff were always helpful and nice. I would recommend this place.
Stayed 3 nights in Mar 2024
Response from Kevin on 3 Apr 2024
Dear Edwin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the staff were welcoming and accommodating. We hope to see you again very soon.Sincerely,Kevin

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly, rooms were clean and large!
Stayed 1 night in Mar 2024
Response from karenb on 9 Apr 2024
Great news Kristin!Thank you for the 5 stars. So glad you enjoyed your stay with us.

10/10 Excellent

Camille

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Kevin on 3 Apr 2024
Dear Camille,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kevin

8/10 Good

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kevin on 3 Apr 2024
Dear Lisette,Thank you for your review of our hotel! We are glad that your stay was satisfactory and hope to see you again very soon.Sincerely,Kevin

10/10 Excellent

Karen, Plainfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay the day of my wedding
Stayed 1 night in Mar 2024
Response from Kevin on 3 Apr 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and your wedding day was a success. We hope to see you again very soon.Sincerely,Kevin

8/10 Good

dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from karenb on 26 Mar 2024
DawnHope you come back and stay with us again soon.Best regards,

10/10 Excellent

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 1 night in Mar 2024
Response from karenb on 26 Mar 2024
Thank you MaryAnn.Glad your stay with us was what you expected. Come see us again soon.Sincerely,

6/10 Okay

Michael

Stayed 2 nights in Mar 2024
Response from karenb on 17 Apr 2024
Thanks Michael. Wish we could have done better. Hope you come back to see us again soon.

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was friendly and accommodating, breakfast was good, and the rooms were clean. The only issue I had was one of the neighboring rooms had a dog that had an accident on the carpet. It stunk up the hallway for a bit, but that was the only downside.
Stayed 3 nights in Mar 2024
Response from karenb on 18 Mar 2024
Sorry about that Dominique. We hope you come back and stay with us again soon. We appreciate your patience.Sincerely,

6/10 Okay

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great when you travel with dogs
Stayed 2 nights in Mar 2024
Response from karenb on 18 Mar 2024
Thank you for taking time to give us your feedback. Sincerely,

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
I have stayed here a few times I like the 2 bedroom suite so we can spread out and be comfortable. I stay with my 2 adult children and it’s perfect they have their own bathroom and I have a king bed and my own bathroom. It’s convenient to my friends and family that I visit. I like that we have a full kitchen and living area
Stayed 5 nights in Feb 2024
Response from karenb on 12 Mar 2024
Thanks for the 5 Lori! We are so happy that you found your place to stay when you are in the area. Hope to see you soon.Best regards,

10/10 Excellent

Jenna

Stayed 1 night in Mar 2024
Response from Kevin on 3 Apr 2024
Dear Jenna,Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kevin

10/10 Excellent

Sharita

Travelled with group
Liked: Amenities
This is indeed the best hotel stay I think I've ever had. I am truly pleased and I've committed to staying here whenever I return to visit my daughter not just while is in University but whenever I am in the US.
Stayed 1 night in Mar 2024
Response from karenb on 12 Mar 2024
We can't wait to see you again Sharita! We are very happy that you enjoy staying with us. Thanks for taking the time to let us know.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Suites are beautiful and very spacious. Kitchen setup was great. Would stay here again if needed.
Stayed 1 night in Mar 2024
Response from karenb on 5 Mar 2024
MichaelThanks you for the 5 star review! We are truly happy to hear that you enjoyed your stay with us and we hope to see you again soon. Safe travels,

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from karenb on 26 Feb 2024
Thank you for your review of our Hotel Angel. We hope to welcome you back again very soon!Best regards,

4/10 Poor

Keia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a Terrible fishy odor upon entering. There were no other rooms to move us. The freezer also smelled awful. The heat was extremely slow to kick in. It took 6 hours to increase 4 degrees. We were told engineering would come but no one came. There were stains on the bedding and drapes. They offered candy from the sweet shop as an apology.
Response from karenb on 19 Feb 2024
Thank you for taking the time to share your experience with us at the Homewood Suites. It is through guest feedback that we are able to improve our services and amenities. Your experience has been shared with the team who joins me in offering not only our sincere apologies for our shortcomings, but our commitment to resolving these issues in order to improve our guests experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,

10/10 Excellent

Bentley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karenb on 13 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Venice, Casselberry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean rooms. Close to highway.
Stayed 2 nights in Jan 2024
Response from Kevin on 22 Jan 2024
Dear Venice,Thank you for your review of our hotel! We hope to welcome you back to our hotel very soon!Sincerely,Kevin

8/10 Good

Yoddha

Travelled with family
Liked: Staff & service, amenities
The building is quite old, some property part is under condition.
Stayed 1 night in Jan 2024
Response from Kevin on 22 Jan 2024
Dear Yoddha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Comfortable & Enjoyable
We loved the extra space and full kitchen, two rooms, two TVs, which worked nicely for our extended stay. We initially had no soap in our room and had to ask, also strange that they did not provide the usual plastic bag for laundry (esp with guest laundry facilities on the premises). The beds were very comfortable and bathroom space ample. High ceilings were nice as well (though not much noise insulation - could really hear footfalls of above guests). The staff was great and very accommodating when we needed extra Kleenex or toiletries. Glad to have the free breakfast option, too, though hours were limited (6-9 AM - would be nice to have an extra hour available). Overall comfortable and enjoyable. We would return for another stay
Stayed 7 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Allison,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, good location. Clean & friendly.
Stayed 1 night in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Gary,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kevin

10/10 Excellent

LUISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of all the personnel.
Stayed 1 night in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Luisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kevin

10/10 Excellent

patrick, Moosonee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was hoping the breakfast would be up until 10am rather than 9am. Everything else was great.
Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kevin

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was selected because of the Hilton name, which is usually top notch. This hotel did not meet that standard. Surprised that Hilton would put their name on such a substandard place
Stayed 5 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Kevin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you do give us another chance on your next stay, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Kevin

2/10 Terrible

Dawn

Disliked: Property conditions & facilities, room comfort
This place needs renovation
I checked in and they gave me room 219 once I went into the room the bathroom ceiling was leaking. I called the front desk, and they changed me to room 101. The bathtub stopper did not work, I called the front desk she sent maintenance. He told me the stopper drain was stripped they could move me again. I said never mind I will take a shower. All night I heard traffic, speeding cars since I am now on the first floor facing the street. It was an awful stay.
Stayed 1 night in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Dawn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you do give us another chance on your next stay, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Kevin

2/10 Terrible

nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible experience
Our stay was horrible. We started with 2 suites that were side by side, but when our daughter opened her room it reeked of urine which was made worse by the heat being on. After our first night we spent the day out. When we returned to our room late in the afternoon to shower and get ready for the night, the first thing we noticed when we opened the door to our suite was that all the windows were wide open and the heat was on high. Turning to the bedroom I saw that the toilet was in the middle of the floor and all of the windows were wide open. When I called the front desk the receptionist was extremely rude. She wouldn't answer any of my questions and just kept insisting that I pack and bring everything to the front desk. She still didn't answer any of our questions and simply moved our room to another floor on the opposite side of the hotel. I doubt I will ever stay here again especially when there are so many other choices.
Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Nancy,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will definitely work with our staff to ensure we are handling situations properly and in a timely manner. If you do give us another chance on your next stay, we can assure you that we will do our best to give you the great hotel experience.Sincerely,Kevin

6/10 Okay

Iftekharul

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Iftekharul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

10/10 Excellent

MEGAN

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from karenb on 13 Feb 2024
Thanks for the 5 stars Megan. We truly appreciate your feedback and we are so glad that you enjoyed your stay with us.Sincerely,

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Maria,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

4/10 Poor

Sadiyyah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Sadiyyah,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

8/10 Good

Manoj

Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Manoj,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from karenb on 18 Dec 2023
Thank you for the 5 stars Steven. Please come again soon.Best regards,

6/10 Okay

Austin

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from karenb on 18 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

anne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Anne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

6/10 Okay

shanti

Travelled with family
Liked: Cleanliness
Average
They didn’t have extra blankets/pillows/cot. Dated but clean. Sofa had several worn spots. Bedding was nice. Breakfast was good. No shuttle service.
Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Shanti,Thank you for taking the time to share your feedback. We will take your comments and address them with the proper personnel. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

6/10 Okay

Shaikh

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Bed pillows was not comfortable. There were two long women hair in shower tub. Shower pressure was long not enough hot water. Shower was not attached properly on the wall it was loose. Overall was fine.
Stayed 2 nights in Dec 2023
Response from karenb on 18 Dec 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

webert

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Overall experience was Meh,I had a suite, the lazy boy and sofa bed, had visible 6in stains, the location is right off the parkway, breakfast was ok, typical free breakfast, I called room service for extra towels, and never recieved them, had to go downstairs. I honestly thought the layout of the room was great, large, spacious, and fairly cheap for the what I recieved. So i didnt really complain it was only a 2 night stay.
Stayed 2 nights in Dec 2023
Response from Kevin on 22 Jan 2024
Dear Webert,Thank you for taking the time to share your feedback. We will address your concerns with our necessary department to improve our service. We hope to welcome you back to our hotel very soon!Sincerely,Kevin

8/10 Good

Ernestine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Customer service was awesome
Stayed 1 night in Dec 2023
Response from karen on 13 Dec 2023
Ernestine we are very happy that we were able to take care of you while you stayed. Please come back again soon.Best regards,

8/10 Good

Rabia

Liked: Cleanliness, staff & service, room comfort
Very clean suite however the furniture (especially the sofas) and carpet need to replaced because they seem to be too old and worn out. Also, the parking area needs to be expanded.
Stayed 2 nights in Nov 2023
Response from karenb on 18 Dec 2023
Thank you for your tips Rabia. We are very excited to that we be seeing some renovations to our hotel next year and we hope you check us out.Sincerely,

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
Pretty quite. Sofabed needs deep cleaning but overall very satisfied
Stayed 1 night in Dec 2023
Response from Karenb on 6 Dec 2023
Thank you Julio! Hope to see you again soon.Sincerely

6/10 Okay

Yrisol

Liked: Staff & service
Extra blankets missing in the room and no shuttle runs to the airport
Stayed 1 night in Dec 2023
Response from karenb on 6 Dec 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. It's apparent in this case that we fell short of our goals to make your stay enjoyable. We hope you try us again in the future if you are ever in our area.Sincerely,