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Reviews of The Great Roots Forestry SPA Resort

4 out of 5
The Great Roots Forestry SPA Resort
No.80, Chajiao, Sanxia District, New Taipei City

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 495 reviews" "
Rating 8 - Good. 199 out of 495 reviews" "
Rating 6 - Okay. 30 out of 495 reviews" "
Rating 4 - Poor. 11 out of 495 reviews" "
Rating 2 - Terrible. 4 out of 495 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

WEIYING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 31 Dec 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們如此的肯定，您的支持是我們進步的原動力，我們也會努力保持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

yuru

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and nice service
Stayed 2 nights in Nov 2023
Response from 大板根訂房組 on 4 Dec 2023
Dear guest, Thank you for your comments regarding your recent stay with us. We're glad that you enjoyed your time at our resort. We look forward to welcoming you again to our resort in the future. Thank you.

6/10 Okay

Inan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from 大板根訂房組 on 30 June 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，若有需要改進的地方也請不吝給予我們指教，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

Chiu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for young people, not so friendly for elderly people as too much climbing.
Response from 大板根訂房組 on 3 Jan 2023
Dear Sir/Madam, Thank you for staying with us and for sharing your comments. We are happy that you liked our resort. We however regret to learn that you weren’t completely satisfied due too much climbing for elderly. Please rest assured that we have related your comments to the managing team. Thank you very much again and we look forward to seeing you again in the future. With our best regards,

8/10 Good

Jennifer

Stayed 2 nights in Jun 2022
Response from A on 23 Nov 2022
親愛的貴賓您好誠摯感謝您蒞臨大板根溫泉渡假酒店您的鼓勵也會是我們持續進步的原動力期待有下一次服務您的機會

8/10 Good

Ming

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Outdated room but offer many outdoor fun.
As a hotel guest, the outdoor hot spring pools and access to the forest park for free. Our room was outdated, poorly lit had, and the air conditioner was not working properly. It overlooked the hotel pool which was filled with fallen leaves and moss. The breakfast is located at another building (we had to walk over in the cold and rain) and the breakfast was mediocre. We had dinner at the Chinese restaurant located at B1, the service was good and the food was pretty good. Overall I give this resort B-.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, friendly staff, hot springs were amazing, restaurant was good but not excellent but overall a fantastic experience. Will definitely go again
Stayed 2 nights in Mar 2021
Response from A on 14 Apr 2021
Greeting from the graet roots forestry spa resort. Thank you for your affirmation and encouragement. We look forward to your visit next time.

8/10 Good

Fong-Ping

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from 酒店人員 on 20 Feb 2020
謝謝您的蒞臨 期待下次再相見

8/10 Good

Yin Ting Premy

Liked: Cleanliness, staff & service, room comfort
Hotel catering needs to improve
The room and stay was fantastic! The kids love the pool and hot spring. Beside, the food from the hotel was very limited since there’s not much choices outside the hotel. There would be much enjoyable if the hotel catering improve dearly.
Stayed 2 nights in Jun 2019
Response from 管理員 on 23 July 2019
Thank you for your affirmation. We are looking forward to see you here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from 管理員 on 25 July 2019
謝謝您的肯定，期待您再次蒞臨

4/10 Poor

Anny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
unprofessional
thur couldn’t find our booking record, showed them my confirmation email and still couldn’t find it. Gave us the wrong room type (i booked the room with mountain view but ended up getting a room with the view of the parking lot.)
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice grounds, needs better breakfast/softer beds
The beds are very hard, but bedding is very clean. There is no in room hot spring tub, which was disappointing. Breakfast is not great, both for the variety and quality. Since it’s in the wooded area, there is no other option for breakfast.
Stayed 2 nights in Dec 2018
Response from R on 4 Jan 2019
Thank you for the feedback

10/10 Excellent

PING-YING

Excellent stay
Very comfortable place to stay for getaway!
Stayed 1 night in Aug 2018
Response from N on 28 Aug 2018
Thank you for the feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from A on 18 Feb 2020
謝謝您的蒞臨 期待下次再相見

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Transport and language are problems.
I had a problem even before I arrived - arranging for the transport. Email is in chinese. The shuttle was delayed by 30mins when the other passenger arrived late. At check in, I was shocked when the staff tells me I do not have a return ride and that I must either get a cab, or go to some local area that I haven't even heard of. They even tried to demonstrate loudly that it was my fault for not stating I needed a return shuttle, although that to me was implicit. The rudeness of the second staff who came over to help the original trainee got to me. And in the end she did arrange it for me, but while sounding like she was in a fight. She basically forced me to leave at 1130 instead of the 1230 as stated on their website. The resort is widely spaced and the initial orientation by the trainee was full of mistakes (wrong timings and prices) and hard to understand. The brochures and maps are in chinese. Another lady who speaks some english came over and kind of saved the day...she was the only friendly face there amongst one clueless trainee and a staff with a rude tone. Room - basic amenities. Given room at the lift which was noisy. Far distance from hot spring. The duvet/blanket was smelly, which was changed by a staff. Room also had a lingering smell when we first entered, and we aired it for a couple of hours. Limited food choices. I will not recommend non locals to consider this place.
Stayed 2 nights in Nov 2017
Dear Thank you very much for sharing with us your recent experience at the Great Roots Resort. We truly regret to hear that you did not enjoy your time in our hotel. Please accept our sincere apologies and may we assure you that your constructive feedback has been investigated and corrective action taken as appropriate. We sincerely hope that we have a chance to regain your faith in us and as always, we will be more than delighted to assist you personally. Please kindly reply the email sent by our Specialist of Rooms so that she can personally handle your future reservations for you. Thank you once again for taking the time to give us your feedback. We sincerely hope you will afford us another opportunity in the future with a return visit. Yours sincerely,

10/10 Excellent

Padie, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable, good experience of hot springs! The hiking trial is also great.
Stayed 1 night in Oct 2017
Response from A on 18 Feb 2020
Thank you very much for sharing with us your experience at the Great Roots Resort. Thank you once again for taking the time to give us your feedback. We sincerely hope you will afford us another opportunity in the future with a return visit. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
It would be better if not for the rain. Will go again in Feb next year to go for the hiking and also to view the sakura.
Stayed 2 nights in Jun 2017
親愛的貴賓您好：感謝您選擇入住大板根渡假酒店。也感謝您對於我們自然環境的肯定，服務的部分我們會再加強教育訓練，提升熱忱及笑容，以期提供貴賓更好的住宿體驗，再次感謝您的寶貴意見，期盼您能再次給予敝飯店機會，讓我們能再次為您服務。 祝您心想事成　健康平安 大板根渡假酒店 敬上

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility but should have your own car
The facility is great and the staff is wonderful. However, you should have a car there; since public transportation is not readily available. The restaurant on premise is excellent but the few restaurant around is just so so. Good for a one to two day trip, because we did not have a car.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for Retreat
Nice hot spring and facilities prepared and maintained by the hotel. A great place for a rest. Yet, do cost certain money and public transportation to the city is really not very convenience. It takes time and effort, particularly after the evening.
Response from A on 18 Feb 2020
Thank you very much for sharing with us your experience at the Great Roots Resort. Thank you once again for taking the time to give us your feedback. We sincerely hope you will afford us another opportunity in the future with a return visit. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not only a resort but also an open tourism spot, so it is more recommended to visit during weekday than weekend. Also it takes a lot of groups by providing BBQ space/ equipment as well as team building area. It could be a bit crowded and noisy during holidays.
Response from A on 18 Feb 2020
Thank you very much for sharing with us your experience at the Great Roots Resort. Thank you once again for taking the time to give us your feedback. We sincerely hope you will afford us another opportunity in the future with a return visit. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from A on 18 Feb 2020
謝謝您的蒞臨 期待下次再相見

10/10 Excellent

Alan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected
This resort was better than I expected. Although a little pricey, the facilities were great, including indoor and outdoor saunas, 2 restaurants, shops and walking trails. Breakfast was very good, and included a large selection of Asian and Western dishes. Parking is available on-premises quite close to the room. The Wi-Fi coverage was good, and the room was very clean. We had dinner at each of the restaurants (one Chinese and one Western), it was very satisfying and not overly expensive. The menus were in English. The resort is located quite close to the Xiawulai nature reserve and the Chiang Kai-Shek mausoleum, both of which are about 15 minutes away by car (not sure about public transport). Otherwise there is not much else to do in the immediate area. Overall we had a very pleasant stay and will be back again if we are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from 大板根訂房組 on 11 Apr 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

Wenchi

Stayed 1 night in Feb 2024
Response from 大板根訂房組 on 21 Mar 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

Chih-Ku

Stayed 1 night in Jan 2024
Response from 大板根訂房組 on 6 Feb 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

HSIANG YING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超棒的溫泉與森林步道。
整體非常滿意。 有登山步道、親子遊戲區、溫泉。 可滿足不同年齡層的需求。 全家都很喜歡大眾溫泉池。是最大的一個特色。很喜歡。 缺點在於當天的和式床墊，有灰塵與毛屑。 很喜歡本次的住宿。
Stayed 1 night in Jan 2024
Response from 大板根訂房組 on 2 Feb 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，您提到和室床墊有灰塵與毛屑的部分，很抱歉，我們會請房務部加強清潔及檢查，也期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

HSINYU

Stayed 1 night in Jan 2024
Response from 大板根訂房組 on 1 Feb 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

kuen yiing

Stayed 1 night in Jan 2024
Response from 大板根訂房組 on 27 Jan 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持並且持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

6/10 Okay

Samuel

Stayed 1 night in Jan 2024
Response from 大板根訂房組 on 25 Jan 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，若有具體需要改進的事項也請不吝告知，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

Hsiu-Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 9 Jan 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

CHI-FANG

Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 8 Jan 2024
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

YI JIUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住寵物房，非常棒。很適合 全家遊玩的地方。園區內很多恐慌，小朋友很驚奇，玩得很開心
Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 31 Dec 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們如此的肯定，您的支持是我們進步的原動力，我們也會努力保持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

hong mui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 31 Dec 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們如此的肯定，您的支持是我們進步的原動力，我們也會努力保持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

Sik Nam

Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 31 Dec 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們如此的肯定，您的支持是我們進步的原動力，我們也會努力保持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

CHENYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
退房時間偏早
一切都很好，只有退房時間11:00，稍嫌早了
Stayed 1 night in Dec 2023
Response from 大板根訂房組 on 31 Dec 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們的肯定，您的支持是我們進步的原動力，我們會努力保持及持續優化，提醒您退房後可以繼續使用住宿提供的免費設施喔，期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

6/10 Okay

CHIHYEN

煙味太重
Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 30 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，很抱歉煙味的部分影響到您，我們會再加強勸導客人勿吸菸，或務必前往指定吸菸區吸菸，造成您的不悅深感抱歉，也期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

CHIA CHEN

Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 24 Nov 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及撥空給予我們的評價及肯定，也期盼不久的將來能讓我們有機會再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不推薦的溫泉森林飯店
第一次住溫泉森林飯店那麼不清幽的，旅遊團進駐非常吵鬧，房間隔音超級差，可以清楚的聽到走廊說話聲、步伐聲，一大清早還在廁所聞到嚴重的煙味，連到森林步道都還可以遇到在抽菸的飯店人員……
Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 20 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，很抱歉此次入住沒能符合您的期待，客房隔音及抽菸問題讓您感受不佳，我們室內是禁菸的，會責成相關單位職員加強勸導客人勿於室內抽菸，森林步道碰到飯店人員抽菸的情況，我們也會清查並且嚴懲，再次向您致歉，我們會努力改善。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

SHENG WEN

Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 20 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

Mengchi

房屋有點味道 停車場引導不是很好 房間隔音不佳
Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 12 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，很抱歉您提及的相關問題讓您感受不佳，我們會呈報最高主管並且責成相關單位主管檢討改進，感謝您給予我們寶貴意見讓我們有改進的空間，也期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

Ting Yang

Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 9 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

CHI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from 大板根訂房組 on 8 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

Hanchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 大板根訂房組 on 8 Nov 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

PING-TSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spa facilities, refreshing trails with great sunset. However, the quality of breakfast could be better.
Stayed 2 nights in Oct 2023
Response from 大板根訂房組 on 27 Oct 2023
Dear guest, Thank you for your comments regarding your recent stay with us. We're glad that you enjoyed your time at our resort. We look forward to welcoming you again to our resort in the future. Thank you.Best Regards,

10/10 Excellent

CHIA HAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很開心的家庭旅遊。
Stayed 1 night in Oct 2023
Response from 大板根訂房組 on 25 Oct 2023
親愛的貴賓您好：感謝您選擇入住大板根森林溫泉酒店。以及給予我們如此的肯定，您的支持是我們進步的原動力，我們也會努力保持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

CHIA HUI

Stayed 1 night in Oct 2023
Response from 大板根訂房組 on 19 Oct 2023
愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們肯定，我們會努力維持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

10/10 Excellent

WAN XIU

Stayed 1 night in Sep 2023
Response from 大板根訂房組 on 11 Oct 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，也期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上

8/10 Good

Hui Chun

Stayed 1 night in Sep 2023
Response from 大板根訂房組 on 5 Oct 2023
親愛的貴賓您好： 謝謝您的蒞臨及撥空給予我們評價，也感謝您對於我們的肯定，我們會努力維持及持續優化，期盼不久的將來能讓我們再次為您服務。 祝您 心想事成　健康平安 大板根森林溫泉酒店 敬上