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Reviews of Sonesta ES Suites New Orleans Downtown

3.5 out of 5
Sonesta ES Suites New Orleans Downtown
212 Loyola Avenue, Apartment 1105, New Orleans, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 346 out of 763 reviews" "
Rating 8 - Good. 196 out of 763 reviews" "
Rating 6 - Okay. 102 out of 763 reviews" "
Rating 4 - Poor. 57 out of 763 reviews" "
Rating 2 - Terrible. 62 out of 763 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor parking for all customers. It’s New Orleans. No space to grow!!!
Stayed 1 night in May 2024

8/10 Good

Susan, Oakland Gardens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from Shasteen K. on 20 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rose Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have very much enjoyed and appreciated a pool instead of having to go to another facility that a friend was staying to go swimming. Which was very inconvenient for me.
Stayed 4 nights in May 2024
Response from Shasteen K. on 20 May 2024
Dear Rose Marie, we appreciate your compliment and for sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. Thank you and we hope to see you soon.

2/10 Terrible

Destiny

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t say you have to pay for parking Valley parking for 50$ a night! Or park on the street prolly get your car stolen, or pay for other parking for 20-30$ 24hrs! Got to the room the a/c didn’t work, red big stain on the floor and wallpaper falling off the wall…changed room the new was okay tried to get house keeping to get the room cleaned and new blankets etc…but you have to book them a day before and we got there on the 9th and wasn’t told and was trying to do it on the 10th….
Stayed 2 nights in May 2024
Response from Shasteen K. on 12 May 2024
Destiny - We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. We take great pride in our hotel's service, and we are always looking for ways to enhance those services, identify training opportunities, and provide an outstanding guest experience. Thank you again and we hope to see you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Well my view was beautiful from my room and the people who worked there was really cool man, I enjoyed conversating with them they were real, I liked it though even the valet people too, everybody was cool as hell, I like your employees they actually make me want to come back.
Stayed 4 nights in May 2024
Response from Shasteen K. on 11 May 2024
Your compliment means the world to us because we work hard to give each of our visitors the greatest possible experience. We appreciate you picking our hotel and leaving a wonderful review.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shasteen K. on 11 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
very nice just wish they had a pool
Stayed 3 nights in Apr 2024
Response from Nicole on 8 May 2024
Hello Courtney, thank you for choosing Sonesta, a home away from home. Please come back and see us again.

2/10 Terrible

tiana

Travelled with family, Business traveller
Liked: Property conditions & facilities
Gave me a room with no window … like awful
Stayed 1 night in May 2024
Response from Nicole on 8 May 2024
Hello, Tiana, we apology for any inconvenience this may have caused. Please give us another chance to make right.

8/10 Good

Patricia Love

Travelled with partner
Liked: Cleanliness, staff & service
I was pleasantly surprised at our stay at this Sonesta. While the hotel is dated, the service was great and the stay in our hotel suite was very quiet. We were on the 8th floor but by the elevator- so I expected it to be noisier than it was. Barely heard the comings and goings of the other guests.
Stayed 4 nights in May 2024
Response from Nicole on 8 May 2024
Hello Patricia, Thank you for your choosing Sonesta, a home away from home. We are happy to hear you had a great experience with us.

10/10 Excellent

Cynthia, Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient all around. Easy to walk to most things. Excellent rooms. Comfy bed. Bus stop right out front. Breakfast somewhat lacking but better than having to go out every morning.
Stayed 7 nights in Apr 2024
Response from Nicole on 8 May 2024
Hello Cynthia, we are happy to hear you had a great experience with us, Thank you for choosing us. Please come back and see us again.

6/10 Okay

Robert

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Nicole on 8 May 2024
Hello Robert, can you please provide us with feedback on your experience with, this will help us improve, again thank you for staying with us.

2/10 Terrible

Blair

Travelled with partner
Loud extremely loud music until 4:05 in the am . Got up 11:30 phone did not work along with the TV in the bedroom. Place will not get any recommendations
Stayed 1 night in May 2024
Response from Nicole on 8 May 2024
Hello, Blair, we are apology for any inconvenience caused to you while staying with us. We are sorry to hear that you had a bad experience with us. Please give us another try and come back and see us again.

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location.
Stayed 4 nights in Apr 2024
Response from Nicole on 8 May 2024
Thank you for staying with Sonesta, please come back and see us again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Staff were friendly and facility was clean. Valet parking was a bit expensive but worth it to avoid the hassle of parking in New Orleans.
Stayed 1 night in Apr 2024
Response from Nicole on 8 May 2024
Hello Angela, thank you for choosing Sonesta, we are happy to hear you enjoyed your stay with us. Please let us know if there is anything we can do to.

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Nicole on 8 May 2024
Thank you Anne, we are happy to hear you have a wonderful stay with us. Please come back and see us again.

10/10 Excellent

Angel C, Newburgh Hts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel walking distance to different places. Friendly staff, good breakfast, clean rooms.
Stayed 4 nights in Apr 2024
Response from G Annie Hall, General Manager on 28 Apr 2024
Angel C. - Thank you for choosing to stay with us, and for leaving feedback on your excellent experience! We are committed to providing excellent service, and look forward to hosting you again in future visits to the New Orleans Area!

10/10 Excellent

Coretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went over and beyond to inform me of the surroundings concerning dining, entertainment, and all requested accommodations were addressed in a timely manner with my stay. I truly appreciated the customer service and would stay here again.
Stayed 1 night in Feb 2024
Response from G Annie Hall, General Manager on 28 Apr 2024
Coretta - Thank you for choosing to stay with us, and for telling us about your excellent experience. We strive to exceed our guest's expectations, and look forward to hosting you again in the near future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to public transportation to get to all sections of the city
Stayed 4 nights in Apr 2024
Response from G Annie Hall, General Manager on 28 Apr 2024
Richard - We love to hear about your excellent experience! Thank you for staying with us, and for providing feedback. We look forward to hosting you again on future visits to the New Orleans Area.

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two bedroom units were available to enjoy time with family.
Stayed 5 nights in Apr 2024
Response from G Annie Hall, General Manager on 28 Apr 2024
Catherine - Our two bedroom suites are among the largest in all of the Hotel Brands! We are glad to know that you had the opportunity to spend time with your family, with enough room to comfortably host everyone. We look forward to hosting you again on future visits to the New Orleans Area.

8/10 Good

Robbie

Liked: Cleanliness, staff & service
They need to keep the rooms updated. I guess they think water damage is ok to have and not fix. There is a bus stop in the front next to the entrance so there are always people hanging around waiting for the bus. Breakfast is basic but good. Staff is friendly
Stayed 7 nights in Apr 2024
Response from Shasteen K. on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Tennele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel based on the size of the room and proximity to the French quarter. My travel companions and I really enjoyed our stay. Everything was clean and decor was updated. We also loved that hot breakfast was included daily. The only reason I did not give 5 stars was that the ironing board was missing from our room and valet took over 40 minutes to bring our car. Overall we had a great stay and I would highly recommend.
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 23 Apr 2024
Our entire team is honored to have made this experience memorable for you. We would love to host you again.

8/10 Good

Yu

Stayed 3 nights in Apr 2024
Response from G Annie Hall, General Manager on 28 Apr 2024
Yu - Thank you for your feedback on your stay at our location. We are committed to exceeding our guest's expectations, and apologize that your expectations were not met. We hope that you will give us another opportunity to serve you, and thank you for staying at the Sonesta ES Suites New Orleans Downtown.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great cleanliness!
Stayed 4 nights in Apr 2024
Response from Shasteen K. on 23 Apr 2024
Our entire team is honored to have made this experience memorable for you. We would love to host you again.

10/10 Excellent

Lashanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property twice and never had any issues the location is perfect and is in walking distance from everything
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TAndrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Close to everything. We felt very safe here.
Stayed 2 nights in Feb 2024
Response from Shasteen K. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michele

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, love the room amenities
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 19 Apr 2024
Our entire team is honored to have made this experience memorable for you. We would love to host you again.

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave us had bugs crawling on the mattress and the mattress was filthy the second room was better in that area but the pillows were full if hair when asking for pillowcases the front desk caucasian lady said they didnt have any to give me the black lady went and found some. Just terrible pictures wete nothing like actual hotel and room the rest of the staff was great
Stayed 2 nights in Apr 2024
Response from Thank you for staying with us. We appreciate your on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Randy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Just wasn’t what I expected, then again ya get what ya pay for pay for.
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

kendra

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Titravia

Stayed 1 night in Apr 2024
Response from Nicole on 8 May 2024
Hello Titravia, thank you for choosing, please feel free to come back and visit us again.

6/10 Okay

Julius

Travelled with partner
Disliked: Cleanliness
There was a lot of wasted , unused space in our rooms.
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Tanya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was walkable to French Quarter
Stayed 1 night in Mar 2024
Response from Shasteen K. on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Dalys E

Liked: Cleanliness, amenities, property conditions & facilities
The location was great and convenient, within walking distance to many of the places that we wanted to visit. The price was of great value. The room was ample and well kept. The staff was very friendly and accommodating with our requests. All in all a great stay while visiting New Orleans. I would definetely stay here again.
Stayed 3 nights in Apr 2024
Response from Shasteen K. on 11 Apr 2024
Our entire team is honored to have made this experience memorable for you. We would love to host you again.

10/10 Excellent

Claudia, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suites were nice and maintained. Worth the price. The hotel was close to casino and less than a mile from bourbon. Great location!
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 11 Apr 2024
We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards.

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our room it was very spacious and cleaned the beds felt real good morning breakfast was good too
Stayed 1 night in Apr 2024
Response from Shasteen K. on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cynthia

Travelled with family
Good walking distance to fun life
Stayed 2 nights in Mar 2024
Response from Shasteen K. on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Lily

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Parking is $45 per night! This should be disclosed on the website. No complimentary water. Purchased two small bottles for $8. Sofa bed had no bedding or pillows and there was no hand soap in bathroom. Called front desk and they wanted me to come get them. I did not and asked them to drop it off in my room and they did. My overall impression is that they are not customer service oriented or interested in making your stay comfortable. I would recommend going elsewhere.
Stayed 1 night in Apr 2024
Response from Shasteen K. on 11 Apr 2024
We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we take great joy in our hotel's service, and we’re always looking for ways to enhance those services, identify training opportunities, and provide an outstanding guest experience. Thank you for your feedback, and we hope we will see you soon.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really good hotel for the cost.
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 11 Apr 2024
We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards.

10/10 Excellent

quang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in with a full kitchen
Stayed 2 nights in Apr 2024
Response from Shasteen K. on 6 Apr 2024
We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

8/10 Good

Sybil

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walkable to most of the famous attractions in the city. The bus transportation was on par, just right outside of the hotel or within a one block walking distance.
Stayed 8 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay with a family of 5 rooms were spacious and Clean stage was helpful breakfast could have more options and I appreciated the Vallet service.
Stayed 5 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Allena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is less than 10-15 min walking distance to Bourbon. Quiet hotel. Lobby is clean. Staff was pleasant. We especially appreciated Brandon for his dope personality and suggestions for local restaurants and things to do. Rooms were okay and bathrooms could be a little updated. Loved the rooftop. So relaxing and calm. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at the Sonesta ES Suites New Orleans Downtown is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Logan E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay at this hotel. The suite was massive with a full kitchen. It was about 15 min walk to Bourbon St. We took an Uber most places if we didn't feel like walking. Thought it was well priced for the accommodations.
Stayed 4 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly accommodations, conveniently located, but the pillows were the hardest we have encountered at any hotel. Quality sleep makes all the difference, and it was hard to achieve with rock hard pillows.
Stayed 4 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Herminia

Liked: Property conditions & facilities
The property is in a great location but the street can look very unkept and a lot of homeless sadly. But the proximity to canal and bourbon street is great.
Stayed 4 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
We appreciate the perfect score. Our aim is quality, and your comments motivate us to keep setting higher standards.

4/10 Poor

Lauren

Travelled with family
The room seems okay upon entry… however after a few minutes the various stains in the carpets, countertops and then sheets were soon discovered. Staff makes you sign a paper saying you won’t have a party yet we heard loud music around 2am. 4 star hotel is a stretch, the breakfast offered in the morning was minimal and mostly gone and not replenished around 930. Never again.
Stayed 1 night in Mar 2024
Response from Shasteen K. on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in NOLA
Stayed 2 nights in Mar 2024
Response from Shasteen K. on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!