4601 North I-10 Service Road, GPS: 4601 Utica St, Metairie, LA
Reviews
7.4
Good
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Rating 10 - Excellent. 389 out of 1007 reviews" "
10 - Excellent
389
Rating 8 - Good. 254 out of 1007 reviews" "
8 - Good
254
Rating 6 - Okay. 116 out of 1007 reviews" "
6 - Okay
116
Rating 4 - Poor. 114 out of 1007 reviews" "
4 - Poor
114
Rating 2 - Terrible. 134 out of 1007 reviews" "
2 - Terrible
134
7.4/10
Cleanliness
8.4/10
Staff & service
7.0/10
Amenities
7.0/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
4/10 Poor
Kirstie
Travelled with family, Travelled with family and small children
We were excited for the large roombut that was where the good vibes ended.
The sofabed was in horrible shape, like sleeping on dirty springs.
The room and halls all reeked of smoke despite signs this is a non-smoking building.
The washer and dryer weren't working.
The tub seemed to be from the 1950s.
Our room didn't have enough sheets or towels. (front desk staff did supply more up request)
The breakfast was ok but made worse by the fact that the kitchen staff wanted to close early. It advertised as 6-9am but there were no eggs at 8:45 and I had to really lobby for them to make me an egg.
The front desk staff were at least willing to help.
Beds and pillows are clean but very uncomfortable. Shower curtain was torn and barely hanging on. The non-smoking room reeked of cigarettes and marijuana, as did the entire third floor. I’d hard pass on staying there again.
The mattress was very stained, our sheets were dirty. when we asked for another set, the new set was damp. Around 4am, we were awaken by men rapping outside our door.
I didn't go to the property because of car trouble...I tried contacting Expedia to cancel my reservation but was told it was non refundable...so I'll never use this company nor recommend them to anyone....
Toilet was stopped up, instead of changing my room, a staff member plunged the toilet then left the plunger “in case I had any more issues with it”. The entire third floor smelled like marijuana and pine car fresheners, including my room. Most of the furniture was falling apart and light bulbs were missing from lamps. I would not stay there again.
Room smelled like mildew, it was very humid in the room, no telephone so couldn’t call downstairs so we went down because the tv wasn’t functioning properly and we needed further assistance.
Kind staff members, grateful for them. However, the elevator was broken, room was dirtly and the property smelled like cigarette smoke. This was challenging, as i am allergic.
Need to have to elevator working! Shower didn't work!
Paula
Stayed 2 nights in Mar 2024
10/10 Excellent
TONI
Travelled with family and small children
24 Mar 2024
Liked: Amenities
The elevator was out. There was not enough parking spots on property. The bathroom needs to be updated! I can say the property is very convenient to everything
The elevator was broken and the sheets looked as if they had not been washed. The air conditioner was full of dust and dirt. I’m not one to complain about my stay but I was very displeased. I had to leave!
Elevator broken. Put us on bottom floor, husband can't walk up stairs, v small room, 1 metal chair. Had to ho buy lounge chair for husband to sleep in. Csnt sleep laying down..we booked a room with a big conformable chair or couch for him. Had neither one!!! Terrible 2 nights. The clerk did mot care. WIll never stay there again!!!!
Do not book a room here, stay at another discount hotel.
The elevator has not worked in 4 months so the the first two floors are frequently used, and everything is completely worn out. Your room will basically smell like a rest stop bathroom that got sprayed by a skunk. Enjoy....or don't...up to you.
The elevator did not work during our stay. Thank God that a room on the first floor was available or we would have been on the 5th floor. Had a second parking lot for extra parking. Would have preferred to park at the hotel. The staff was very friendly and accommodating. Room was nice just smelled of smoke.
I have a disability and I was no notied that there where no 1st floor rooms available and the elevator had been not eorking for weeks. I made a late check in call to the property and was not told of the issue during the call.
Kendrick
Stayed 1 night in Mar 2024
4/10 Poor
Evan
Travelled with family and small children
11 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Although we were thankfully on the first floor but the elevator was broken. So was the back door that was suppose to be locked, key entry only. Room was over all clean, but there were areas not cleaned at all. The pull out bed in the couch was so awful we had to put it up in the middle of the night and our daughter chose to just sleep on the floor.
Evan
Stayed 1 night in Mar 2024
8/10 Good
Cilia
6 Mar 2024
Every was good , but elevator is broke 😪😪
Cilia
Stayed 1 night in Mar 2024
2/10 Terrible
Masood
5 Mar 2024
Disliked: Amenities
Elevator out of service since last 1 month and 3 more weeks to repair and no cleanliness.
the elevator is not working. they wanted to put me on the 5th floor. I reserved the room 8 months ago my room should have been on a lower level. we ask for a king and got two double beds.
Elevator out of service no coffee and breakfast is a joke my door room didn't close properly tv turns on bu no signal that means no tv as well bathtub dirty
Not so good elevates was out had to walk up to 5th floor
Sherry
Stayed 1 night in Feb 2024
6/10 Okay
Doreen
Travelled with family and small children
18 Feb 2024
Disliked: Property conditions & facilities
We went for cheer competition. I loved the suites spacious room
The elevator was broke we were on the 5th floor. That was hard for a 62 year old. The place needs a good overall cleaning and a little TLC. The beds were ok a little hard but tolerable. The bathtub needed refinishing. The waffle machine was broke. Overall not sure I’d pick this hotel unless they update and clean it up.
Elevators was out
I paid alot for a property that need alot of remodeling...my pull out bed was disgusting and I had to take the kids somewhere else to sleep
The soda machines didn't work, ask for water, they didn't have that..I took showers at friends because I didn't want to get in that tub...
Decorations for madi gras was pretty
We stayed here for one night while attending a Mardi Gras ball from out of town in downtown New Orleans. For over $200/night, we encountered a 3rd-floor room in a hotel with a broken elevator, a large stained wet spot on the room's carpet, and a sticky floor in the bathroom. We made do as we were only staying one night and just needed a place to sleep. Pros were its proximity to the interstate and the friendly front desk staff.