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Reviews of Magnolia New Orleans

4 out of 5
Magnolia New Orleans
535 Gravier St, New Orleans, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 295 out of 631 reviews" "
Rating 8 - Good. 164 out of 631 reviews" "
Rating 6 - Okay. 90 out of 631 reviews" "
Rating 4 - Poor. 50 out of 631 reviews" "
Rating 2 - Terrible. 32 out of 631 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in May 2024

10/10 Excellent

Jessika

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Walking distance to canal street and bourbon. Safe area.
Stayed 2 nights in May 2024

8/10 Good

Jacqueline, Lake Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet property. I liked it and will stay again.
Stayed 4 nights in May 2024

8/10 Good

Ahnah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I put a 4 for the property just because it was really hot in the room even after closing the curtains and putting the thermostat low. The breakfast was also pretty small and there wasn't really a big variety of food. I wish they had some eggs, waffles, and just a more of variety. I also wish they had a more of a variety of juice. The TV was also giving me some problems so I couldn't watch Tv. I like that they provided water because it was hot and we walked quite a bit. I wish they provided dove soap. The staff was super friendly and answered any questions I asked. I even had to go to my car a couple of times and they were very patient with us. My daughter who is one had a great time. The tub was a little dirty but it wasn't anything we couldn't rinse out.
Stayed 1 night in May 2024

8/10 Good

Christine, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building in CBD but proximate to French Quarter with good access to streetcars, restaurants, and Express Bus to Jazz Festival.
Stayed 1 night in May 2024
Response from Tara Johnson, Front Office Manager on 9 May 2024
Hello Christine, Thank you for taking the time to rate your stay at the Magnolia Hotel. We appreciate the feedback and we hope you consider the Magnolia Hotel for your next stay.

4/10 Poor

Trinetta

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I wanted to try out a boutique hotel and thought this would be a nice stay . Upon checking in there was a smell of urine , the tub drain would not stay open when we took showers , the deadbolt on door did not go into groove leaving us open of some tried to get in. Lastly to inform front desk of all of this the phone did not work. We stayed for two nights but to be honest we should have left the first night . We informed the front desk clerk we’re leaving early and notified of the issues and was told we would get a call back today from manager which we still have not heard from.
Stayed 3 nights in May 2024
Response from Tara Johnson, Front Office Manager on 10 May 2024
Hello Trinetta, Thank you for taking the time to rate your stay with us. While it seems your stay was not pleasant, we appreciate the feedback. I actually spoke with you over the phone before you left and I have credited your stay. I will reach out to Expedia to make sure they send you the credit.

6/10 Okay

Sanjana

Liked: Cleanliness, staff & service
Great price for the location! Walking distance to French Quarter and transportation. We did have issues with the bathroom and it wasn’t fixed despite complaining at the front desk. Apart from that, the place was clean and people are kind!
Stayed 4 nights in Mar 2024
Response from Tara Johnson, Front Office Manager on 9 May 2024
Hello Sanjana, Thank you for taking the time to rate your stay at the Magnolia Hotel. I apologize for the inconvenience you experienced. We appreciate the feedback and we hope you consider the Magnolia Hotel for your next stay.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness
Very accomodating. Wished there was a fridge in the room though. Otherwise great
Stayed 1 night in May 2024

6/10 Okay

Ruth Tejero

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I understand this building is very old and that’s totally fine, but the plumbing and infrastructure is defficient. Room service only by request. Breakfast is continental and scarce, plumbing is terrible, the only working elevator was not clean. On the first day they only had a king size bed but I had paid for two queens. In various occasions I called the front desk and nobody would answer. People is really nice, but this hotel still needs a lot of work in terms of providing a good quality service.
Stayed 4 nights in Apr 2024
Response from Tara Johnson, Front Office Manager on 3 May 2024
Thank you for taking the time to rate your stay with us. We appreciate the feedback. Despite the inconvenience with the plumbing and breakfast, we hope you consider the Magnolia Hotel for your next visit to New Orleans.

8/10 Good

Allison, Millcreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Allison, Thank you for taking the time to rate your stay with us. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Mary Beth, Thank you for taking the time to rate your stay with us. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

8/10 Good

Cynthia, Grapevine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, enjoyed our stay. However, the design in the rooms is 'minimalist'. We stayed 5 nights - our carry-on suitcases stayed on the floor as there was no place for smaller items of clothing in the room. Did have a closet but 8 or so hangers. Would have been nice to have a luggage rack we could have set our carry-on suitcases on, rather than having them on the floor.
Stayed 5 nights in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Cynthia, Thank you for taking the time to rate your stay with us. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great also very comfortable bed did not like the curtain it’s not blacked out so very sunny in the morning.
Stayed 3 nights in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Daniel, Thank you for taking the time to rate your stay with us. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

2/10 Terrible

Arjun

Disliked: Cleanliness, staff & service, amenities
The halls smelled kind of funny. The keys given for my room wasn’t working and I had to make multiple trips to the front desk to get that solved. Ultimately, I got assigned a different room.
Stayed 1 night in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Arjun, Thank you for taking the time to rate your stay with us. I sorry to hear about the trouble you had with your keys but I'm glad the staff was able to resolve it for you. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

10/10 Excellent

Mahdi

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was super clean and cozy. Totally worth it.
Stayed 1 night in Apr 2024
Response from Tara Johnson, Front Office Manager on 5 May 2024
Hello Mahdi, Thank you for taking the time to rate your stay with us. We appreciate your feedback and we hope you consider the Magnolia Hotel again for your next trip.

8/10 Good

Charles C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

Tomikio, Houston

Travelled with family
Liked: Staff & service
This hotel lobby was aesthetically pleasing but around Mardi Gras its an inconvenience of trying to fight your way through traffic is a no for me regarding the CBD area. Hotel was quiet but the room was alarming and didn’t look like the pictures online at all. The room looked a tab bit older. And there were no pictures on the wall. Staff was very friendly. We had to keep asking the staff for towels. Overall 7/10.
Stayed 4 nights in Feb 2024

8/10 Good

Andre, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Tara Johnson, Front Office Manager on 21 Apr 2024
Hello Andre, Thank you for taking the time for rate your recent stay. We appreciate the feedback and hope you consider the Magnolia Hotel for your next visit.

10/10 Excellent

Charlita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, they are pet friendly and the fur babies enjoyed the hotel as well
Stayed 2 nights in Apr 2024

10/10 Excellent

Katheryne, Bodden Town

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and close to restaurant and trolley’s.
Stayed 1 night in Mar 2024

8/10 Good

Zane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast close to everything but was told they don’t give anything to Expedia guests even though listing said 2 free beverages
Stayed 3 nights in Apr 2024

6/10 Okay

Aamiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Elsayed

Stayed 3 nights in Mar 2024
Response from Tara Johnson, Front Office Manager on 17 Apr 2024
Hello Elsayed, Thank you for taking the time to score us after your departure. Could you please explain why you left this score? We would really love to hear your feedback.

4/10 Poor

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all incredibly lovely. Their hospitality alone makes it worth stay at this property.
Response from Tara Johnson, Front Office Manager on 17 Apr 2024
Hello Elizabeth, Thank you for taking the time to score us after your departure. We really appreciate your feedback. I see you scored us a 5 out of 5. Could you tell me what we could have done to earn a 10 out of 10?

8/10 Good

BRANDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a good location, not so close to the party area that it’s loud, but close enough to walk almost everywhere. The rooms are nicely updated, but are lacking in some much needed features such as plugs for charging phones near the bed, and towel bars and other hooks to hang wet towels on and a space in the shower to hang washcloths. These obviously are minor things but all together got a little annoying. I will say this had the largest bathroom I’ve seen in a hotel so that was nice. Beds were comfortable, I had to ask for a pillow that was not down feather since I am allergic to that. They couldn’t find one the first night I asked and I had a rough time, but they gave me one the next day. All in all would stay again for the price and location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Mar 2024
Response from Brianna on 21 Mar 2024
Thank you so much Paul!! You are great yourself!

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bad: Dirty floors, no windows. And several noise complaints that they did nothing about. Check out said 12 on the TV but they tried to kick me out at 11. TV says they offered chrome cast for streaming but it didn’t work, I called about it they said they don’t really have it. So why offer it? The good: walking distance to multiple restaurants and shopping. So it was very convenient in that sense. Extra: Plan your Ubers accordingly there will always be at least a minimum 10 minute wait time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to everything but set back so it was quiet in the hotel. The staff was very nice and friendly.
Stayed 2 nights in Mar 2024
Response from Brianna on 21 Mar 2024
Thank you for your amazing review and rating Dawn!!! We hope to see you again soon.

6/10 Okay

Ramon

Travelled with family
Liked: Cleanliness
N/A
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen Marie, Silver Spring

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brianna on 21 Mar 2024
Thank you for the perfect rating Karen!!

6/10 Okay

Dixie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
W
Stayed 2 nights in Dec 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except hot water not working the first night. According to other reviews, this is a common issue, but they were great and fixed it promptly.
Stayed 3 nights in Mar 2024
Response from Brianna on 21 Mar 2024
Thank you so much Sarah!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, easy walking to everything we wanted to do. Great staff who immediately accommodated us when there was a small problem with the room. Would stay there again.
Stayed 2 nights in Feb 2024
Response from Brianna on 5 Mar 2024
We love to hear it Susan! Thank you so much and we look forward to having you with us again.

10/10 Excellent

Jan

Stayed 2 nights in Mar 2024

8/10 Good

Robert D

Response from Brianna on 5 Mar 2024
Thank you for the rating Robert!

4/10 Poor

Lindsey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was so so hot and they would not do anything about it.
Stayed 2 nights in Feb 2024
Response from Brianna on 5 Mar 2024
We appreciate your honesty during your recent stay with us. Thank you for your feedback.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very friendly staff. Rooms could use some upgrades, but nice enough. The "Continental breakfast" is barely an "island"😂.. no decaf coffee or plain tea. Only one elevator was working. Overall, it was a pleasant stay, but there may be some better choices for the money.
Stayed 4 nights in Feb 2024
Response from Brianna on 28 Feb 2024
We love your honesty regarding your experience and are grateful that you gave us a chance. Thank you Neil!

2/10 Terrible

Gonzalo

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Character
Stayed 5 nights in Feb 2024
Response from Brianna on 28 Feb 2024
We apologize for failing you Mr. Gonzalo. Thank you for your rating.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great we were just surprise the room comes without fridge or microwave , besdides that room was great
Stayed 3 nights in Feb 2024
Response from Brianna on 28 Feb 2024
Thank you for staying with us Claudia! We hope to see you again. We will have a fridge and microwave ready for you.

8/10 Good

Elisha

Stayed 3 nights in Feb 2024
Response from Brianna on 21 Feb 2024
Thank you for your rating Elisha!

10/10 Excellent

elicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the staff were very friendly and helpful. I would use this hotel again.
Stayed 4 nights in Feb 2024
Response from Brianna on 17 Feb 2024
Thank you for your perfect rating Elicia! We loved having you and your friends stay with us. Please come again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. The staff is super friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Brianna on 17 Feb 2024
Thank you Michael! We are glad you enjoyed your stay with us!!

10/10 Excellent

Inez, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024
Response from Brianna on 17 Feb 2024
Thank you for your perfect rating Inez! Hope to see you again soon!

8/10 Good

Theria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is more spacious than expected and quality service
Stayed 5 nights in Feb 2024
Response from Brianna on 21 Feb 2024
Thank you for your rating Theria!

8/10 Good

Rachael

Stayed 1 night in Feb 2024
Response from Brianna on 17 Feb 2024
Thank you for the rating Rachael!

10/10 Excellent

Tod

Travelled with group
Liked: Amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Feb 2024
Response from Brianna on 13 Feb 2024
Perfect rating! Thank you Tod!

4/10 Poor

Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great! Loved it was per friendly and the front desk agent didn’t charge us for our dog. Lobby was super clean and modern. Valet was great. Room was clean but didn’t have a fridge or a microwave. That was highly disrespectful. Another thing is room doesn’t have AC! It was very hot in there. It’s in a nice location and walking distance to bourbon street and canal street. I wouldn’t return simply because of the no air in the room. Plus the hallway smelled funny too. Doors are not sturdy and missing the pad lock to securely lock them in place
Stayed 1 night in Feb 2024
Response from Brianna on 13 Feb 2024
Christopher, thank you so much for your feedback. We do appreciate you adding the pros and cons of your stay! Thank you for your honesty.

10/10 Excellent

Lauren, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t understand why there were so many negative reviews recently. My stay was terrific. No problems with heat, hot water or housekeeping. The breakfast is minimal but was enough to get me going in the morning. Location is great. Close to several Mardi Gras parade routes and easy walk to the French quarter.
Stayed 4 nights in Feb 2024
Response from Brianna on 10 Feb 2024
This is amazing! We are so happy you had such a great experience with us!! We hope to see you again soon!

8/10 Good

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, I just found it a bit noisy from the street. I'm not sure if the windows were thin or I'm just not used to being in a busy city,
Stayed 3 nights in Feb 2024
Response from Brianna on 10 Feb 2024
Hi Larissa! Thank you so much for your feedback. It may be a little bit of both but we do hope to see you again in the future.