Exterior

Reviews of Super 8 by Wyndham New Orleans

2 out of 5
Super 8 by Wyndham New Orleans
6322 Chef Menteur Hwy, New Orleans, LA

Reviews

7.6

Good

Rating 10 - Excellent. 350 out of 1002 reviews" "
Rating 8 - Good. 336 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 109 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gissoo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this facility felt like staying in some 3rd world country midway house ! Fridge and microwave had black mold, room was filthy and smelt like union, drawer were coming apart, phone cable connect was cut And the list goes on. They don’t even clean up the room unless is requested. I took pictures of all and is sad that they get away with a death trap place like this .
Response from Sophia CSR on 29 Apr 2024
Hi Gissoo,The conditions you described fall far below our standards of cleanliness and comfort, and we sincerely apologize for any distress or inconvenience caused. Your feedback is invaluable, and we take it seriously. We'll investigate the issues you've raised and take immediate action to address them to ensure that such incidents do not recur in the future. Please know that your safety and satisfaction are our top priorities, and we're committed to making things right. We hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Gissoo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The definition of dirty Mould everywhere including in the fridge and microwave
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Gissoo,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable for our guests to experience such conditions, and we understand the importance of providing a clean and comfortable environment. We will address this matter immediately with our housekeeping team to ensure that thorough cleaning measures are taken throughout the property. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Linda,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Hi Linda,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Good

Elaine, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Property in a dodgy area, but room was very clean & staff helpful, unlike the property in New Iberia, which was very dirty and the day desk man was rude, angry at me when I reported how dirty the room/furniture was.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Elaine,I am delighted to hear that you found your room very clean and that our staff was helpful during your stay. We're pleased that we could have contributed to your positive stay. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Dominique,We're pleased to hear that you found our property clean during your stay. Maintaining a high standard of cleanliness is important to us, and we're glad that it contributed to your positive experience. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again in the future!

6/10 Okay

Angela

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Angela,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

8/10 Good

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once again, super 8 is better than the Hilton. The motel was very clean and inviting. The security was great, cars parked in covered area behind locking gates. The rooms were more than adequate and overall for the cheap expense a very good motel
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Jonathon,It makes us very happy to know that you had such a nice time at our hotel. It is good to know that your stay was secure and comfortable for you. We are glad that you found our rooms to be more than adequate for your needs and that you found value in your stay with us. Thank you for your kind words, and we hope to welcome you back for another excellent stay in the future!

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very outdated facilities, and not so clean. Bathroom was dirty when we came in and they do not make your room on a daily basis. Beds are comfortable, so we got a good night sleep at least. Breakfast was very simple but that was not the issue...we ran out of bread a few times and it was kind of hard to get them to refill the bread basket. It really seems they are short staffed and owners don't want to hire. Stay someplace else if possible
Stayed 7 nights in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Hi Daniel,We apologize for any inconvenience caused by the outdated facilities and cleanliness issues you encountered. Rest assured, we take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping team to ensure they are properly addressed. Regarding breakfast, we apologize for the inconvenience with the bread shortage and will work on improving our replenishment process. We understand the importance of adequate staffing and will discuss your concerns with our management team to ensure we provide the best possible service to our guests. We are glad to hear that you found the beds comfortable and had a good night's sleep. We hope to have the opportunity to better serve you in the future.

8/10 Good

Ardak

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Guest service staff were welcoming and friendly. Room is clean. Easy and safe parking Thank you
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Hi Ardak,We are pleased to hear that you enjoyed your stay with us, thought the accommodation was clean, and valued the convenient and secure parking. We value your satisfaction above everything else, and we thank you for your nice remarks. We hope to see you here soon again!

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the parking, room was nice, clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Tricia,I am excited to learn that you had a great time using the parking lots and that your accommodation was tidy and pleasant throughout your visit. Our team is glad to have fulfilled your expectations. We are grateful for your kind comments and hope to see you back soon for another enjoyable visit.

8/10 Good

Demi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very polite and helpful. Room was great, will stay again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Demi,We are overjoyed to hear that you had a wonderful experience during your stay with us! Providing polite and helpful service is a top priority for our staff, and we are glad to hear that they exceeded your expectations. It is good to know that you found the room to be great and that you plan to stay with us again. We look forward to welcoming you back for another fantastic stay!

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches were in the room. I have pictures & videos in my phone
Response from Sophia CSR on 1 Apr 2024
Hi JessicaOur entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to roaches. We have communicated your feedback to the relevant staff to address the problem promptly. We hope you will consider giving us another chance the next time you are in the area.

10/10 Excellent

Tricia

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Apr 2024
Hi Tricia,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

8/10 Good

Shonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Area was good. Room was clean. Upon asking for extra blanket we did not get. Said housekeeping was not in and we did not have any extra blanket in room like most hotel do. But overall was good.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Shonda,I appreciate your feedback and compliments regarding the location and cleanliness of our hotel. Your feedback regarding additional blanket availability is passed to the relevant staff. We value your input and will take the necessary steps to make sure that future guests have an even better experience. We're happy to hear that you had a positive overall experience, and we hope to see you again soon.

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, hardworking. Elevator was out and had to use stairs which was inconvenient having a bad knee. Loved having the parking behind the gate. Interior could use some updating, but is sufficient.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Ann,We are glad to hear that our staff was helpful and hardworking during your stay, and we apologize for any inconvenience caused by the out-of-service elevator. Your feedback about the need for interior updates is noted, and we will strive to improve our facilities. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

2/10 Terrible

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOTHING like the pictures! It is located In a terrible neighborhood. The smell wasn't pleasant. We did not stay.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Kelly,I am disappointed that your experience at our hotel fell short of your expectations and apologize for any inconvenience caused. Your feedback is invaluable, and we are taking immediate steps to address these issues and improve the overall condition of our property. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

2/10 Terrible

yazmin

Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Apr 2024
Hi Yazmin,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excellent

Arnetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 22 Mar 2024
Hi Arnetta,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 Excellent

Zachary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean rooms area that the hotel is surrounded by is pretty sketchy but it seems the hotel does all they can to keep you safe during your stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Zachary,Our team is excited to hear that you found our staff to be very nice and our rooms clean. We understand your concern about the surrounding area and want to assure you that we take safety seriously and do our best to keep our guests safe during their stay. Your comments are appreciated, and we hope to welcome you back for another enjoyable stay!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Some miscommunication with staff, very low water pressure for showering, and parking is tight, but the room was spacious (as well as the bathroom), very clean, and no odors. The bed was extra comfortable and there was an elevator to the room. I will definitely stay again.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 22 Mar 2024
Hi Rachel,Thank you for sharing your experience with us. We have shared your feedback regarding low water pressure for improvements. We are glad to hear that you found the room and bathroom spacious, clean, and free from odours. It's great that you enjoyed the comfortable bed and the convenience of having an elevator to your room. We appreciate your understanding and look forward to welcoming you back for another stay in the future.

2/10 Terrible

linda

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Linda,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.

8/10 Good

Lakota

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Lakota,I appreciate the generous 4-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.

4/10 Poor

Kami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prostitutes everywhere, dirty and smelly
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Kami,Our team places a high value on maintaining clean properties, thus it bothers us if you may have doubts about our diligence. We sincerely regret any inconvenience this has caused you, and we never desire an unpleasant client experience. Your input will be utilized by our housekeeping staff to resolve issues and enhance their work. We hope to serve you again in the future.

10/10 Excellent

ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in accommodating my needs with no hesitation. Rooms smelled and was clean and quiet so I give them a 5 star
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Ronnie,We appreciate your kind words and 5-star review! We were overjoyed to learn that our personnel met your needs with great care and that you enjoyed the peaceful, comfortable, and clean accommodations. Our first goal is making sure our guests have a comfortable and enjoyable stay, and we are happy to hear that we lived up to your expectations. We are grateful for your nice remarks and hope to have you stay with us again in the future.

6/10 Okay

Shatrughna

Travelled with family
Disliked: Property conditions & facilities
Very noisy and rooms are not cleaned every day even though you stay 4 days or longer, you have to ask to clean the room.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Shatrughna,Our goal is to provide a comfortable and enjoyable experience for all guests, and we are sorry if we did not meet these expectations. We value your feedback and will discuss these concerns with our staff to make sure that the necessary changes are made. We look forward to the chance to have you return for a more enjoyable visit in the future.

2/10 Terrible

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Tiffany,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, parking is well lit and gated and overall seems safe. The corridor is cute. Only thing that was concerning was at night - outside of the hotel is a little sketchy.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi Melody,We appreciate you expressing your satisfaction with the general safety, well-lit parking area, and cleanliness of our hotel. We are happy to learn that you also thought the hallways were adorable. We will continue to put our visitors' safety and security first, and we acknowledge your concerns about the surrounding area after dark. We value your opinions and are grateful for your patience. We hope to have you stay with us again soon for another enjoyable visit!

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly. Hotel was okay. In a terrible neighborhood. My room smelled like urine and was not cleaned great. Our 2nd room smelled like cigarettes even though they told us non smoking rooms. It was cheap, so I guess you get what you pay for.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Jennifer,Our team apologizes for the challenges you faced during your stay. It's concerning that your rooms didn't meet cleanliness standards. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Carolina

The rooms smelled like people smoked in there. There was no attendant for breakfast. We had to go up to the front desk a few times. One for plates, coffee and milk. There is free parking and the parking is gated. But the area is a little sketchy.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Carolina,I deeply regret the various challenges you faced throughout your stay. This falls well below our service standards, and I genuinely apologize for any inconvenience and discomfort you endured. Your detailed input is crucial, and we will promptly address each concern with the utmost urgency. Please know that this does not reflect the level of service we aspire to deliver. I appreciate your patience and understanding and sincerely hope you will grant us another opportunity to surpass your expectations in the future.

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities
The location was in an awful side of town , the bedspreads had cigarette holes in them, and one had blood on it. There were drug addicts and hookers there. The only friendly staff member was the man at the front desk. The bathroom was way too small, the safes lock was broken off. And one morning I ran into another customer coming up the stairs carrying a three foot pipe and smoking pot. Needless to say I will never spend another night in a super 8 hotel again and am very disappointed in Wyndham I always thought that was trustworthy. And the breakfast was awful.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Debra,We take your feedback seriously and find it to be quite concerning. This is not in line with our safety and service standards, and we are determined to deal with these issues as soon as possible with our team and management. Our top priorities are your protection, comfort, and happiness, and we deeply apologize if we did not live up to your expectations. We pledge to look into this and take appropriate action. We aspire to be able to win back your confidence in us.

10/10 Excellent

Nagappa

Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Hi Nagappa,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 Poor

Cozette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this place but it was already booked a paid for for 3 day’s it was dull, dingy, dirty an loud never again would I stay there or recommend anyone to stay there I give it a half star !
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Cozette,We deeply regret that your experience fell far below your expectations. Your dissatisfaction with the ambiance, cleanliness, and noise level is unacceptable, and we apologize for failing to provide a comfortable stay. Your feedback is invaluable, and we're committed to addressing the issues you've highlighted to improve our services and facilities. We hope to have the chance to regain your trust in the future.

4/10 Poor

Nancy, Blackey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay again. Not a bad Uber ride to Bourbon Street but hotel was grungy and our room had no outside window. Area around is defiantly not safe.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Nancy,We apologize for any discomfort or inconvenience you experienced during your stay. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Additionally, your safety and well-being are important to us, and we are a family-friendly hotel all guests feel safe at our property. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Hi John,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

gerry

I was there 5 days and was never given any fresh towels or coffee. Yeah I suppose I could have asked, but… Staff were congenial. Room was decent
Stayed 5 nights in Feb 2024
Response from Sophia CSR on 24 Feb 2024
Hi Gerry,We apologize for the oversight regarding the provision of fresh towels and coffee during your five-day stay. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by this lapse in service. While we're glad to hear that you found our staff congenial and the room decent, we understand that these amenities are essential for a comfortable stay. We'll ensure that our housekeeping team is reminded to replenish these items regularly for future guests. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We didn’t expect much for the price but the couch in our room was filthy and we were planning on having our toddler sleep on it. The room was fine but the bed was rock hard and we all had a bad nights sleep. In the morning we woke up to a very dismal breakfast with the only options being waffles, toast or muffins. No protein options. We ended up leaving early because it wasn’t worth two nights of bad sleep. The street lights were also super bright into the room and even the blackout curtains didn’t block it fully.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Jessica,We sincerely apologize for the disappointing experience you had during your stay. We regret that we fell short of meeting your expectations. Your feedback is valuable to us, and we will address these issues with our team. Hope to have the opportunity to regain your trust in the future.

6/10 Okay

Rachelle

Liked: Cleanliness
Ok
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Rachelle,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

8/10 Good

Toshanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Toshanda,I appreciate the generous 4-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, to provide an even more exceptional experience.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi Melissa,Your generous 4-star rating is highly appreciated. Ensuring our guests' satisfaction is our top priority, and we are eager to hear any ideas or suggestions you may have for your future visits. We look forward to welcoming you back on your next trip and strive to provide you with an even more exceptional experience.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
VERY poor !!!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Hi John,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom was dirty with a large ball of hair left in the toilet . The outlets were Lise and plug-ins continued to fall out. We were given a different room which was much better
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Elizabeth,Our team apologizes for the cleanliness and maintenance issues you encountered in your initial room. This is not the standard of service we strive to provide. We're glad to hear that we were able to accommodate you in a different room. Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Erika

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Erika,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 Excellent

Denisha

Travelled with group
Liked: Property conditions & facilities
It was fire alarm that kept going off it was very annoying… other than that great 😊
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Denisha,We apologize for the inconvenience caused by the fire alarm going off, and we appreciate your understanding. We're glad to hear that despite this issue, you still had a great experience overall. Your feedback is valuable to us, and we'll work to ensure a smoother experience in the future. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

2/10 Terrible

Susan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The WiFi was non existent. We could not go on the internet. Very disappointing. We stayed two nights. The second night I was told it wasn't to be cleaned. I gathered clean towels & emptied the trash. The Continental breakfast was poor. Ran out of coffee in which I had to track someone down to make more. Options were minimal.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Susan,It's disappointing to hear about the issues you encountered during your stay. We understand the importance of reliable internet access and will work to improve our WiFi connectivity. Additionally, we'll address the housekeeping oversight to ensure consistent service. Your feedback regarding breakfast options and coffee availability will also be shared with our team for immediate improvement. We appreciate your patience and understanding, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Todd, Whitehouse

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Todd,Thank you for awarding us a 4-star rating. We are happy to hear that you found our service to be satisfactory. Please feel free to comment if there are any specific areas you think we could work on to get that fifth star. We are always looking for new and improved methods to provide our guests with the greatest experience possible. We hope to have the opportunity to assist you once more in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Hi William,Receiving a 5-star rating and positive feedback from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

lidia linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the room, cosy and clean Just don’t like the smell of chemicals that had been used to clean the room And the window can’t be open so hard to breath
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Hi Lidia,Our team is pleased to hear that you enjoyed the cosiness and cleanliness of your room. We regret the inconvenience caused by the smell of cleaning chemicals. Your comments about the difficulty in breathing due to the inability to open the window are noted, and we will certainly look into how we can improve the ventilation. Your input is valuable, and we appreciate your understanding. We hope to welcome you back for an even more comfortable stay in the future.

10/10 Excellent

Mayra

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Hi Mayra,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Stacy

Travelled with family
Liked: Amenities
We was very happy I was lit nervous but because I didn’t know that are the rooms was very clean and the staff was vey helpful thank you Stacy papadakis
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Stacy,Thank you for the excellent 5/5 rating! It is good to hear that you had a positive experience and that the clean rooms and helpful staff contributed to your satisfaction. Our entire team appreciate your kind words. We value your feedback and look forward to welcoming you back for another great experience. Safe travels!