Hotels with Pool & Resorts in New Hartford from AU$154

"Staff was the greatest"

"When I checked in aside from the check-in staffer, a nice young lady, there was a handyman/maintenance person beside her who was rude kept interjecting into my conversation with the young lady and he was definitely intoxicated, I could've gotten drunk off of his smell alone. This was extremely unprofessional and I was concerned for the young lady's safety as it was late in the evening. I left to a hockey game and came back and he was no longer in the lobby and there was no staff at the desk. Our room was fine, nothing special. The sofabed was uncomfortable and needed better bedding, also there children running back and forth till late. In the morning we went to get breakfast, options were great. Upon our return to the room to get our luggage I noticed that there was snow under the door and the floor was wet. We had not gone outside so it wasn't from us. I open the door amd there was a child with hands full of snow getting ready to throw it at our door again. There needs to be more monitoring of what is going on. I reported this to the front desk staff since the snow melted in to the rug area on the inside of our room. If you want a quiet place to stay I don't recommend this hotel."

"Sam was warm and very helpful! Housekeeping was friendly and generous. Pool was great for my son, breakfast omelets and sausage were a delicious surprise. Room was new and clean."

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"yes breakfast was fine "

"The beds sheets where clean but that bathroom is small was disgusting. and the ahowee faucet was dripping water. They need to update that whole hotel."

"It was very dirty no cealing lights and half the lamps didn’t work, I wouldn’t recommend."

"The casino was very busy - they had a lot of staff cleaning the machines between each player. We stayed at The Brook hotel which is their oldest property. It definitely showed its age - musty smell, toilets that were very low to the ground. The housekeepers were very friendly. We will stay at one of the newer hotels when we go back."

"Loved it ! Nice and new and clean! Great breakfast!"