Terrace/patio
Check availability

Reviews of Homewood Suites by Hilton New Hartford Utica

3 out of 5
Homewood Suites by Hilton New Hartford Utica
185 Woods Park Drive, New Hartford, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 299 out of 353 reviews" "
Rating 8 - Good. 35 out of 353 reviews" "
Rating 6 - Okay. 6 out of 353 reviews" "
Rating 4 - Poor. 6 out of 353 reviews" "
Rating 2 - Terrible. 7 out of 353 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Britta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, obviously well cared for property. An easy comfortable night’s stay, first time staying there, I’ll actually search out other Homewood Suites now as we travel.
Stayed 1 night in May 2024
Response from AS on 14 May 2024
Thank you for your review, we are happy you enjoyed your stay. We hop to see you again in the future!

10/10 Excellent

Melissa

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from AS on 14 May 2024
Thank you for your review!

10/10 Excellent

Anna, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly wel come
Stayed 1 night in Apr 2024
Response from AS on 23 Apr 2024
Thank you for your review!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't get the wofi to wprk but otherwise, we had no problems.
Stayed 1 night in Apr 2024
Response from AS on 23 Apr 2024
Thank you for your review!

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from AS on 23 Apr 2024
Thank you for your review!

10/10 Excellent

JOHN

Stayed 6 nights in Dec 2023
Response from AS on 14 May 2024
Thank you for your review!

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from AS on 14 May 2024
Thank you for your review!

8/10 Good

Isabelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff is excellent. Stayed there few times. Last 2 times bar was closed with no apparent reason and indoor pool was closed do to being out of service.
Stayed 2 nights in Apr 2024
Response from AS on 19 Apr 2024
Thank you for your reveiw!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was excellent and very polite and accomadating. Awesome stay, would definitely stay here again.
Stayed 1 night in Mar 2024
Response from AS on 19 Apr 2024
Thank you for your review!

10/10 Excellent

laureen

Stayed 1 night in Feb 2024
Response from AS on 4 Apr 2024
Thank You!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from AS on 20 Mar 2024
thank you!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AS on 27 Feb 2024
Thank you for your review!

4/10 Poor

Danielle

Stayed 1 night in Feb 2024
Response from AS on 4 Apr 2024
I am sorry you had a not so great experience with us.

10/10 Excellent

Clifford

Stayed 1 night in Feb 2024
Response from AS on 4 Apr 2024
Thank you for our review!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from AS on 13 Feb 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AS on 6 Feb 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AS on 6 Feb 2024
Thank you for your review!

10/10 Excellent

Kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far my favorite hotel in the area! It is meticulous and beautifully decorated… The best breakfast spread we have ever seen, and we travel a lot!… The staff was extremely friendly… The beds were extremely comfortable… And the suite was very spacious and had everything we needed… We will definitely be staying here when we return, we loved everything about our stay!
Stayed 1 night in Jan 2024
Response from AS on 6 Feb 2024
Thank you for reveiw!

10/10 Excellent

Joniquia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing!!! Going back next month!
Response from AS on 2 Jan 2024
Thank you for your review!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All pretty good
Stayed 1 night in Dec 2023
Response from AS on 2 Jan 2024
Thank you for your review!

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AS on 2 Jan 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AS on 2 Jan 2024
Thank you for your review!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all super friendly, best hotel breakfast, clean, comfy beds, quiet atmosphere
Stayed 1 night in Nov 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

joon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And yes , I will come back to stay at this location if I’m in the area.
Stayed 2 nights in Nov 2023
Response from AS on 20 Nov 2023
Thank you for your review! We look forward to having you as our guest again soon!

8/10 Good

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AS on 20 Nov 2023
thank you for your review!

10/10 Excellent

Marcia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my visit. Would definitely recommend this place to friends and family
Stayed 4 nights in Oct 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Richard, Rochester

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet Friendly staff
Stayed 1 night in Oct 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Ellen

Liked: Cleanliness, property conditions & facilities
Very clean hotel, nice linens, etc.
Stayed 2 nights in Oct 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Outside harvest decorations-very nice touch!
Stayed 1 night in Oct 2023
Response from AS on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this place. Keep up the awesome work!
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in!
Stayed 1 night in Oct 2023

4/10 Poor

JOHN

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disapointed
Stayed 3 nights in Sep 2023

8/10 Good

W.Gary

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay.
Stayed 1 night in Aug 2023
Response from Amanda on 8 Sept 2023
Thank you for your review!

10/10 Excellent

Kendra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use trash bags and more dish soap.
Stayed 1 night in Sep 2023
Response from AS on 8 Sept 2023
Thank you for your review, we will take your comments into consideration.

10/10 Excellent

Karenmary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AS on 8 Sept 2023
Thank you for your review!

10/10 Excellent

Diane

Stayed 2 nights in Aug 2023
Response from AS on 8 Sept 2023
Thank you for your review!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a well taken care of property
Stayed 1 night in Aug 2023
Response from AS on 15 Aug 2023
Thank you for your reveiw!

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet.
Stayed 1 night in Aug 2023
Response from AS on 15 Aug 2023
Thank you for your review!

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was close to the main route in and out of town and close to shops/restaurants. All staff were friendly and helpful - very pleased. I would stay here again in a heartbeat.
Stayed 3 nights in Jul 2023
Response from AS on 4 Aug 2023
Thank you for your review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Easy access to restaurants, nice area
Stayed 1 night in Jul 2023
Response from AS on 1 Aug 2023
Thank you for your reveiw!

8/10 Good

lisa

Stayed 1 night in Jul 2023
Response from AS on 22 Aug 2023
Thank you for review!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are awesome! They go above and beyond to make your stay great.
Stayed 1 night in Jul 2023
Response from AS on 21 July 2023
Thank you!!

2/10 Terrible

Sara

Stayed 1 night in Jul 2023
Response from AS on 15 Aug 2023
Thank you for your review. I apologize that you were unhappy with your stay.

10/10 Excellent

daniel

Stayed 1 night in Jul 2023
Response from AS on 15 Aug 2023
Thank you for your review!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, clean
Stayed 1 night in Jul 2023
Response from AS on 21 July 2023
Thank you!!

10/10 Excellent

Bob

Stayed 1 night in Jul 2023
Response from AS on 21 July 2023
Thank you!!

6/10 Okay

rolando

Travelled with family
Liked: Cleanliness
Food was horrible with poor choices. The homewood suites we stayed at in utica NY was far far far superior
Stayed 1 night in Jul 2023
Response from AS on 21 July 2023
Thank you for your review. We appreciate your feedback!