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Reviews of Candlewood Suites New Bern, an IHG Hotel

2.5 out of 5
Candlewood Suites New Bern, an IHG Hotel
3465 Dr Martin Luther King Jr Blvd, New Bern, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 281 out of 530 reviews" "
Rating 8 - Good. 160 out of 530 reviews" "
Rating 6 - Okay. 40 out of 530 reviews" "
Rating 4 - Poor. 29 out of 530 reviews" "
Rating 2 - Terrible. 20 out of 530 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk are cheerful and friendly. The room was very clean. This was my second stay. I would definitely come back again.
Stayed 1 night in May 2024

10/10 Excellent

Rose

Travelled with partner
The staff is very nice. Kitchen was awesome—just what people with special diets need. I didn’t have to bring my own pots and pans, etc
Stayed 1 night in May 2024

10/10 Excellent

frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place....
Stayed 1 night in May 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat inconvenient getting into the parking lot from the main road.
Stayed 1 night in May 2024

8/10 Good

Marybella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Rooms are big and clean.
Stayed 1 night in May 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Costantino

Business traveller
Liked: Property conditions & facilities
Candlewood is great if you are staying more than a few days. For quick trips I would rather go to the nearby Hotels (Clarion, Hampton) because I tried again for one night and the charged 170$ and the are a stickler for a 2PM check in where clarion always lets me in around noon because there is no way they don't have ready rooms (this ain't downtown Chicago).
Stayed 1 night in May 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Qoeshauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Micheal he was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying and I would stay again when visiting family. What I loved most was the cleanliness( the key to any stay)❤️🥰 and the staff was so friendly especially front desk. Keep doing a great job.
Stayed 1 night in Mar 2024

10/10 Excellent

Antisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Russell

Travelled with family
Stayed 2 nights in Feb 2024

10/10 Excellent

Craig

Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

barton

Stayed 2 nights in Nov 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Thomas, Stedman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean -- but about double the rate that oughta be charged. Just ridiculous.
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Stayed 2 nights in Oct 2023

4/10 Poor

john

Stayed 1 night in Oct 2023

8/10 Good

isa

Travelled with partner
Liked: Staff & service
Property rooms were under construction and smelled of paint.
Stayed 3 nights in Sep 2023

10/10 Excellent

Takeethia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Ginny

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
When I arrived for check-in the customer service representative was polite friendly and informative. However upon entering my room I noticed there was a lot of noise going on what sounded like next door to my room so I called the front desk and asked was there any construction going on next door to my room because it was awfully noisy. She then told me that there was construction being done on the third floor. I was on the first floor and the noise sounded like it was next door to my room. She assured me they would be finished by 5pm and they were but we're back at it again in the morning. If they were on the third floor and I was on the first floor and it was that noisy, I'd hate to hear what it was like on the second floor. Shower floor was in poor repair. Cracked and sinking.
Stayed 1 night in Aug 2023

2/10 Terrible

Phillip

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was nice and clean. The hotel was convenient for shopping and dining. The waterfront wasn't too far.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Disliked: Cleanliness
Stay was just ok. No breakfast offered. Beds were not very comfortable. We visit New Bern a lot. Will definitely find another place to stay next time.
Stayed 1 night in Jul 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Vincent

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were no cuts in the curb to the entrance to allow bags to be rolled in of for wheelchairs for that matter.
Stayed 1 night in May 2023

8/10 Good

Eula

Liked: Cleanliness, staff & service, property conditions & facilities
Too many pets
Stayed 1 night in May 2023

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
This property needs a refresh. However, I can’t stress enough how kind and friendly the staff was!
Stayed 3 nights in May 2023
Response from Jessica (Front Desk) on 18 July 2023
Hi, thank you for your feedback. We are currently undergoing a complete remodel, and hope you will consider giving our hotel another try soon!

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAFF WAS EXCEPTIONAL!!!!
Stayed 1 night in May 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, beds was not good. No toilet paper in the room. Cleaning of bathroom room could had been cleaner especially the toilet.
Stayed 3 nights in Apr 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

willie

Stayed 2 nights in Apr 2023

2/10 Terrible

Jim

Business traveller
Trip was cancelled last minute. Was charged for 1 night, as expected. Could not get a receipt from either Expedia or the hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning did not work properly. I set it for one temperature. I work up during the night it was 4 degrees lower. Management did receive my complaint and compensated me.
Stayed 2 nights in Mar 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 2 nights in Mar 2023

6/10 Okay

angela

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property looked okay. I was concerned that the amenities should of been better. Frying pan was looked horrible, shower rod was hanging unsecured from the rod , very dangerous. Proper silverware should count should of been inventoried. I reported . Silverware was replaced, assured me that would remedy shower rod(remount) sent a used steel wool pad for me to clean the frying pan.
Stayed 2 nights in Mar 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness
Outside windows were so dirty we couldn’t see out
Stayed 2 nights in Mar 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and friendly. Room was very nice. Location was ideal for my needs. The only negative was the low water pressure in the shower.
Stayed 1 night in Feb 2023

10/10 Excellent

Jamice, Hamden

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2023