Apartments in New Baltimore

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"I was very impressed "

"Breakfast ok. Staff great"

"Clean room, great staff. Quiet. No pets seen or heard, which is a plus for those of us with allergies. Excellent location"

"Upon arrival during bedtime I pulled out the sofa-bed an it had blood stains a dirty. I have the video to prove it. I spoke with the manager who offered me a 15% return upon check out which I never got."

"Didn't get a chance to check in because staff was trying 2 charge me 150.00 dollar room deposit I didn't have enough cash on my card and my room was paid for on hotel's.com and I didn't get refunded 👎"

"DON"

"Good place to sleep, nothing fancy. Staff was mostly unpleasant, breakfast was unfortunate "

"The room was clean the heat worked amazing the hotel is very nice the staff was amazing the breakfast was good just wish it was a wider selection of food options but the food was great I love the check out time and the breakfast time wasn't over really early I will definitely stay there again when I come to Detroit "