New Auburn Holidays from AU$1,552

Great service. Room was a little dirty but overall great stay. Also had great vending machine options.

Overall, the hotel was nice, clean, and well-maintained. However, it would really benefit from having a microwave and a smart TV, as those are amenities many guests expect. Unfortunately, the check-in process was extremely disappointing. The front desk staff seemed unorganized and made a major mistake by charging the check-in fee for a different room. This resulted in an unexpected hold of over $500 being placed on my account, which took multiple days to drop off. It was a very frustrating experience and caused unnecessary stress. The property also did not offer any compensation for the inconvenience. Because of the poor check-in experience and how the situation was handled, I will not stay here again.

Breakfast options were good. The room was pretty clean. Pool did not appear clean at all. Staff was pleasant but nowhere to be found for checkout, had to wait quite a while. Walls/floors are THIN, we apparently had a large group of elephants above us. Get a room on the top floor and have absolutely no questions/be okay with contactless checkout and you’re golden.

The sheets were crisp and clean. The pillows were wonderful. The room was clean. The building is older and could use some touching up.

Excellent selection in breakfast items.