Naxos Town Holidays from AU$1,207

The rooms were clean, but very dated. Breakfast was good and had variety. You cannot drink the tap water and you only got a bottle of water when you first arrived. You had to buy more water from the bar at an inflated cost or from a market in town. No market service on site. Bar costs were quite high. One of the restaurant staff was quite rude and we found one of the cleaning staff sitting on our bed playing on his phone for a while as we waited for him to clean the room.

The staff were lovely and very helpful booking tours, taxis and discussing local travelling . The amenities are just not 4 star . The outdoor bar lacks character and experienced bartender. The hotel inside and out just looked warn. No fresh flowers, towels were not plush, lobby furniture needed to be freshened up and it just wasn’t a place that you enjoyed coming back to after evening dinner . Unfortunately we were very disappointed with our balconies as well . The photos on the website are NOT showing the actual state of this hotel .

The room was very clean and the staff were very helpful and accommodating. They went out of their way to have our room available early so we could check in after an early morning flight. Breakfast was fantastic with many delicious choices. The website states that there is an airport shuttle available but this means they will call a taxi and you will pay the driver.

Overall I’d give this hotel a 3/5. The suites are beautiful, the location is fantastic, and visually the hotel delivers the luxury Greek island aesthetic shown online. However, the stay was undermined by numerous smaller yellow flags, hidden costs and inconsistencies that gradually chipped away at what could otherwise have been an excellent experience. Pros * Beautiful, stylish and comfortable suites & beds * Excellent location near the beach * Lovely atmosphere Cons * The biggest issue is the disconnect between the luxury branding and the actual guest experience. There’s a few hidden costs and “low cost” model tactics which don’t align with how the hotel markets itself. The hotel also markets itself as a calm luxury retreat, but both pools were often dominated by loud kids with no quieter space available - they should dedicate one pool to families and one to relaxation. * WiFi was nowhere near the advertised 500mbps and was unstable throughout the stay. * The “private beach” advertised was misleading. I was told I needed to spend at least €30 despite already staying at the hotel, especially as nearby beach bars charged less - this was not advertised on Expedia or their website. Food here was bland and basic. * Housekeeping was inconsistent and intrusive at times - there’s no “DND” or “please make up” signs, and at one point housekeeping barged into a locked room at 8:45 on a Sunday, then didn’t return when asked to later. Water/coffee wasn’t topped up regularly.

They need to sort out their new opening kinks still. Not so many amenities. Nothing you can walk to as the property is surrounded by a car only road. Just doesn’t feel worth the five star prices for what you’re getting.