Natural Park of Capanne Marcarolo Apart Hotels

"I was very disappointed with my stay at this hotel. There was hardly any staff available, and no one was there to assist us properly. We even had to carry all our luggage upstairs ourselves, as there was no staff to help. The room was extremely dirty — especially the floor. It was so unclean that I had to ask for slippers just to be able to walk inside the room. Instead of bringing them to my room, I was told to go down to the reception and collect them myself. This is not the level of service I expect from a hotel of this standard. Very disappointing experience overall."

"The room was just ok. When I asked if the could bring an iron to room I was told I need to go downstairs to the business room where they have an iron and board setup. Never seen that before."

"Excellent hotel, friendly and helpful staff, great location"

"Was amazing "

"Imposing modern hotel handily placed for exploring Genoa. Very welcoming staff who take care of your needs. Excellent breakfast provided to get you started. On the expensive side, but highly recommended. "

"Beautiful hotel great staff excellent service!!! Definitely worth the visit!!"

"Perfect short walk from the Airport to the hotel"

"Cleanliness was mediocre. The cleaning team was not doing a proper job, bed not made, no replacement towels, besides, one of the cleaners was constantly spitting while doing his job. Disgusting! "

"Bathroom old & floods. Whole hotel could be updated. "