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Poor customer service, very late room deliery, very dirty exterior, very dirty interior, A/C very dirty-smell fongus, shower courtain with fungus black areas...........
Our AC was not working whatsoever. The fridge was not cold but apparently we as guests had to plug it in and turn it on ourselves. We called to ask to switch rooms because it was hot and uncomfortable due to the AC and the lady on site told us it should be working and came to check on it. Tried saying it was on the wrong settings and that it would work soon. Never did. Ironically we got comfort from opening a window. Absolutely overpriced and run down. Half of the amenities that are advertised, do not even work!
Great Motel for the price. Clean guestrooms. Friendly & Professional staff. Microwave & Refrigerator in rooms. High open beam ceilings on the second floor. Everything was as expected.
Charlie
Stayed 1 night in Mar 2022
Response from Mike on 9 Mar 2022
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.
Extremely outdated. Charges transaction fee for the deposit and to refund the deposit. Have to give clerk PIN number because apparently card machine doesn’t reach the desk no option for apple/phone payments. Rooms unsanitary from the bathrooms to the remote controller. Sleep in your car and save the money if no other hotels are available. Don’t waste your time or money on this hotel
Ethan
Stayed 1 night in Mar 2022
Response from Ron on 5 Mar 2022
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. We hope to have another opportunity to serve you better in the future.
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.
I arrived and it was raining. The desk lady was rood and looked like she didn’t want to help me with my reservation. I waited in the cold while being wet with rain water for about 15-20 minutes while she “verified” it was me. I felt like I was an annoyance to her for getting a room. They place a $100 deposit, which I understand… but at check-out I requested an inspection of the room because I live 7 hours away and don’t like surprises. The guy who helped me refused to check the room because it was “housekeeper job”. Just hope I get my deposit back and they don’t try to pull some funny $hit. 👎
I would have rather paid a little more for better service, but rooms were scarce, it was Christmas.
Luis
Stayed 1 night in Dec 2021
Response from Ron on 4 Jan 2022
Up on you arrived we did not recived your booking from Hotel.comso how can you give you room.
Also my desk clark do not Ck the rooms that's housekeeoer job that's way we have sing all Deposit will be refund after 10.00 AM
8/10 Good
Maryhelen
Travelled with partner
28 Nov 2021
Liked: Property conditions & facilities
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Maryhelen
Stayed 3 nights in Nov 2021
Response from Ron on 28 Nov 2021
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.
Charged $17 vs 10 dollars "resort fee" and $100 Security deposit.
There was a cockroach on my bed as soon as I opened the bed spread.
There was some interesting actors sleeping next door that look like they reside there.
no toilet paper
I would not stay here again.
Verified traveller
Stayed 1 night in Jul 2021
Response from Ron on 4 Aug 2021
Sorry to hear about your stay. We try and do our best and do change bedding daily with clean sheets. Please come to front desk if you are missing anything. Labor shortage can sometimes be a challenge with housekeeping.
The place was dusty. It seemed like it hadn’t been clean for a couple weeks. The location itself felt unsafe. The images provided seemed to be a better, safer, cleaner place but in reality wasn’t the case. Had to leave after the first night bright in early.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Mike on 15 June 2021
Sorry we do not responds to the reviews if there is no Name.
Was looking for a last minute stay before ridiculous rates on memorial day. Hotel manager has been working there for 27 years, the room looked somewhat appealing online. When arriving you could see that this place should’ve been a junkyard.
Verified traveller
Stayed 1 night in May 2021
Response from Ron on 6 June 2021
Thank you for you feed back.
What you have see on Web side we have provide same room we don't have deferent room as you have mention.
Thank you
2/10 Terrible
Verified traveller
20 May 2021
Disliked: Property conditions & facilities
I was bitten by bed bugs . Very horrible
Verified traveller
Stayed 1 night in Apr 2021
Response from Mike on 21 May 2021
Thank you for your feedback.
But we DO NOT GIVE FREE ROOMS.
6/10 Okay
Ahsaki
19 May 2021
Liked: Cleanliness
Disliked: Room comfort
The bed was not good, they need to improve on that and their hospitality.
Ahsaki
Stayed 1 night in May 2021
Response from Ron on 19 May 2021
We appreciate all feedback, positive or negative. This helps us make any necessary improvements to our guest's stay. Thank you for your business.
6/10 Okay
Monica
18 May 2021
Monica
Stayed 1 night in May 2021
Response from Ron on 18 May 2021
Dear, Monica We are thankful to you that you stayed with us.
Thank you for being our guest. Customer satisfaction is important to us, so we're sorry that your stay was unsatisfactory. We hope you will give us another opportunity to better serve you in the future.
This place was disgusting you walk into gnats flying in your face the bathroom window was boarded up, the towels were totally used the refrigerator was unplugged but before I can't even open it to plug it in it had a weird smell coming from it so I just didn't there were no smoke detectors or carbon monoxide detectors in the room. The AC had might as well not even existed there were people smoking dope out in the open this place just needs to be shut down
Verified traveller
Stayed 1 night in Oct 2020
Response from Ron on 16 Oct 2020
First of all THANK YOU FOR THE GRAT REVIEW.
As you and Hotel.com knows that you DID NOT STAY AT OVER HOTEL because you did not had $ 100.00 incident deposit the we are require you want use some one credit card witch we do not take.
We did cancel your booking and give you your money but your still not happy seems like you want something for nothing.
They were trying to upcharge me for every little thing. This place is ultimately NOT RECOMMENDABLE.
DO NOT GO INTO THIS HOTEL
The person was completely rude a s i think she was racist. Ultimately do not try to come here, you have been warned!
Hugo
Stayed 1 night in Aug 2020
Response from Mike on 12 Sept 2020
As you know when you make booking it dose say we do charge $100.00 incident deposit if you have miss that we can not help you.
But thank you for taking you time for the review.
God bless you
A bit rundown, when I asked about the wifi was told it has been out for 2 months. The no visitors policy is ridiculous, my friend came to see me the clerk chased her down and was telling me from the ground floor no visitors, I won't be staying here again.
Edward
Stayed 1 night in Aug 2020
Response from Mike on 12 Sept 2020
First thank you for taking you time also thank you for let other peoples " YOU CAN NOT DO PARTY AT THIS HOTEL.
You have pick wrong Hotel to do do you Party.
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and your support during the COVID-19 pandemic. Your recommendation is appreciated, and we look forward to welcoming you again
Thank you for taking time to leave your feedback. We appreciated your feedback. We are delighted to hear that you value the efforts we have put towards creating your stay wonderful and comfortable.I highly appreciate your kind words. Thank you for staying at Stardust Inn National City
4/10 Poor
Jennifer
26 Mar 2020
Disliked: Property conditions & facilities
Not the greatest
The room had no microwave. No refrigerator. The towels were hand towels. And to be honest, it was kind of spooky.
Jennifer
Stayed 1 night in Mar 2020
Response from Ron on 26 Mar 2020
We apologize we were unable to meet all of your expectations.
8/10 Good
Celestina
10 Mar 2020
Liked: Staff & service
Celestina
Stayed 1 night in Mar 2020
Response from Mike on 10 Mar 2020
Thank you for choosing to stay with the Stardust Inn National City. It was a pleasure hosting you and we look forward to your next visit.
First time in the area with a new unit. Had no idea where to stay so I checked online and this place had the best of the worst reviews, so I gave it a try. Definitely not worth the money. And a $10.00 cleaning fee on top. Thank God I’m use to cool showers. Would only stay there again if I had no choice.
Verified traveller
Stayed 1 night in Nov 2019
Response from Ron on 16 Nov 2019
Dear,Guest Thank you for your recent stay, we appreciate your point of view and we will work on it.
Dear Mr: Ricardo as you know when you make booking and name you provide in booking and ID has to to match if it's not matching how can we give you room.
I an sorry for inconvenience.