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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar

About the area

Located in Puerto Natales, Best Western Patagonia is near a boardwalk. The area's natural beauty can be seen at Última Esperanza Fjord and Cueva del Milodon, while Costanera and History Museum are cultural highlights. Explore all the area has to offer with mountain biking and mountain climbing. Visit our Puerto Natales travel guide
Map
Huerto 282 Lote 11 Ruta 9, Natales, Magallanes y Antartica Chilena, 6161278

What's nearby

  • Mirador Cerro Dorotea
    3 min drive - 2.1 km
  • Costanera
    3 min drive - 2.4 km
  • Cueva del Milodon
    4 min drive - 2.8 km
  • Puerto Natales Casino
    5 min drive - 3.5 km
  • Plaza de Armas
    6 min drive - 3.8 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo)
    16 min drive

Restaurants

  • Mesita Grande
    4 min drive
  • El Asador Patagónico
    4 min drive
  • Santolla
    4 min drive
  • La Terraza
    4 min drive
  • El Brisket
    4 min drive

About this property

Best Western Patagonia

  • Hotel near a boardwalk
  • At Best Western Patagonia, you can look forward to a free breakfast buffet, a free manager's reception and a garden. Active travellers can enjoy spelunking, hiking/biking trails and ecotours at this hotel. For some rest and relaxation, visit the sauna or the 2 hot tubs. Be sure to enjoy a meal at Borde Glaciar, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Luggage storage, concierge services and smoke-free property
    • A 24-hour front desk, a reception hall and tour/ticket information
  • Room features
  • All guest rooms at Best Western Patagonia offer comforts, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs.
  • Other conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Rainfall showers, hairdryers and shampoo
    • 40-inch Smart TVs with satellite channels
    • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • Borde Glaciar

Things to do

  • 2 hot tubs
  • Books
  • Ecotours
  • Hiking/biking trails
  • Sauna
  • Spelunking
  • Table tennis

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Doorbell and phone notification
  • Grab bar near toilet (70 centimetre high)
  • Handrails in stairways (85 centimetre high)
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2019
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during June, July and August.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Laundry fee: CLP 10000
  • Hot tub fee: CLP 30000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Best Western Patagonia pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Patagonia?

Self-parking is free at this property.

What time is check-in at Best Western Patagonia?

Check-in begins at 3:00 PM.

What time is check-out at Best Western Patagonia?

Checkout is at 11:00 AM.

Where is Best Western Patagonia located?

Situated near a boardwalk, this hotel is within 2 miles (3 km) of Última Esperanza Fjord, Costanera and Cueva del Milodon. Mirador Cerro Dorotea and Puerto Natales Casino are also within 3 miles (5 km).

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 65 out of 84 reviews
Rating 8 - Good. 12 out of 84 reviews
Rating 6 - Okay. 5 out of 84 reviews
Rating 4 - Poor. 0 out of 84 reviews
Rating 2 - Terrible. 2 out of 84 reviews

Reviews

Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, friendly staff, very good food. All around excellent during both of our stays.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and restaurant employees were the most helpful and friendly that I have experienced in my travels. The views from the room were wonderful .
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Siv

Liked: Cleanliness, staff & service, amenities
Lovely hotel, great room and amazing view from the restaurant. The food in the restaurant was also very good, we loved staying here and would love to come back
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, stunning lake views, and wonderful staff. An incredibly relaxing and memorable stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff , beautifully presented communal read, good restaurant
Stayed 1 night in Feb 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Incredible view. Helpful staff. Restaurant menu expansive and food tasted great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jiping

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, efficient service, clean room, and of course, great breakfast.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. Staff was super friendly and accommodating. Restaurant on site but unfortunately wasn’t open on sundays, which is when we stayed there. About a mile walk to town but easy to get a taxi. Would definitely stay there again. Very clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Hotel was clean and the staff was helpful. Berzain, who served us dinner, was very friendly and knowledgeable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness
Great breakfast and a great dinner experience at night. Helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Aarti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the hotel is about 1.6 miles from the town center, the view more than makes up for it. Getting into town was easy with readily available Ubers and taxis, and tours and transfers conveniently included the hotel on their routes. A good breakfast was included; however, unlike some hotels, they do not offer a packed breakfast for early departures, so a bit of planning is needed. Overall, it was a great stay and I would happily return.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ellen

Liked: Cleanliness, amenities, property conditions & facilities
The view was beautiful. Just like the photos. Staff was helpful. Restaurant had a very good variety. It was easy to get around from there.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and the bed was very comfortable!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, the receptionists were super helpful and the restaurant staff as well. Amazing view from the room, I loved the hotel
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Valerie De

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to help us with our every need. They did our laundry, called us taxis, helped us with dinner reservations and bar needs, as well as move one of our rooms to the first floor when we had a group member have an accident in Torres Del Paine and need a first floor room due to a leg injury. The rooms were neat and clean and the property was beautiful. There is a little restaurant on the water just a short walk away along the coast and the food was amazing. The hot tubs were awesome but needed to be reserved in advance - highly recommend. This was an amazing hotel and the staff were top knotch.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel just outside Puerto Natales

Great hotel just outside town. The staff are very helpful, and even gave us a welcome drink!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean and perfect for commuting to Torres del Paine!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Cory Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms are simple with great views. Breakfast was very basic and hotel is just slightly outside of town but wouldn't hesitate to stay here again
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Daryl L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were excellent. Restaurant was very good. Only small critique was neighboring property was trashy. Best Western property was well maintained.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with amazing staff

Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is awesome, they helped me out extending the checkout and stored my luggage when I needed to lunch after checkout. You could enjoy a walk from hotel to the downtown for about 25 minutes
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Xiaohong

Liked: Cleanliness, staff & service, property conditions & facilities
I am very happy that I chose this hotel. It's next to the water and walkable to downtown. The staff there were very nice and helpful, especially Paula. She helped us with our issues and took very good care of us. We truly appreciate her services!
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Sadik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with excellent view to the lake and reasonable parking (unpaved road), closed to Ruta 9. Staff were very friendly. Public areas were ample and well kept. Would give 5*, but in my room there was no hot water in the shower...
Stayed 2 nights in Oct 2024