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Reviews of Holiday Inn Express & Suites Nassau, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Nassau, an IHG Hotel
West Bay Street At Nassau Street, Nassau

Reviews

7.0

Good

Rating 10 - Excellent. 189 out of 672 reviews" "
Rating 8 - Good. 189 out of 672 reviews" "
Rating 6 - Okay. 129 out of 672 reviews" "
Rating 4 - Poor. 84 out of 672 reviews" "
Rating 2 - Terrible. 81 out of 672 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good downtown central location basically on the beach.. must stop by bikini bar for crack conch..
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was noisy until the early morning hours. Our room did not feel or look clean. There was NO hot water for a shower. The pool and all outside seating was closed. The attendant at the beach was inconvenienced to get us beach towels, basically telling us at 3:30 in the afternoon that it was too late to be at the beach and not to bother.
Stayed 1 night in Apr 2024

8/10 Good

Mario

Nice place
Stayed 1 night in Apr 2024

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great the area was walkable to downtown Nassau and the fish fry but the property needs a serious upgrade. We had no hot water during our stay the tv was on the fritz the whole time and the free breakfast was cold.

6/10 Okay

Yesenia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very outdated. Very limited eating locations. Area is not very convinient. Service was mediocre. However, the beds were surprisingly comfortable. Taxi service to and from airport was rather quick and efficient but expensive. Hotel is definitely OVERPRICED.
Stayed 1 night in Mar 2024

6/10 Okay

Jaime

Stayed 6 nights in Mar 2024

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in downtown.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yensi

Liked: Cleanliness, amenities
Good place
Stayed 2 nights in Mar 2024

4/10 Poor

ROSSANA, Flushing

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Mariana

Stayed 2 nights in Mar 2024

8/10 Good

Loree, Brookings

Liked: Cleanliness
Stayed 7 nights in Mar 2024

6/10 Okay

Carmela

Travelled with partner
Hotel room was a bit outdated and the walls are very thin. You can hear all the cars and the music from the beach huts at night. It is especially loud on the weekened with people revving up their motorcycles in the middle of the night. Overall you get what you pay for. It is a walkable distance to Nassau and Arawak cay. The restaurants nearby are not that great and very pricey. The free breakfast they offer will save you a lot of money. I wouldn’t stay here again but I do not regret booking it. The staff are great and helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The location was good for me, near the office and downtown area. It would be nice to have a private beach next to the hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
position
Stayed 1 night in Mar 2024

8/10 Good

Akshitkumar

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very nice people. Kenton the taxi driver was exceptional.
Stayed 4 nights in Feb 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was in a pretty good area along the tourist strip. In walking distance to local food and tourist food. The noise came from the hallway being completely open. Wind, car noises and local people noises flew down the hallway and into our room. My wife woke up constantly throughout the night because of this. Staff were super friendly and resolved all of the small problems the room had when we arrived.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anabelia

Stayed 1 night in Mar 2024

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Cleanliness
The staff were wonderful and the breakfast was amazing, but it's an older hotel and not the cleanest.
Stayed 1 night in Feb 2024

4/10 Poor

zeyla

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff. They were accommodating and sincere. I’m grateful for their conversation and guidance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond service
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option in the center of things!
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Service and friendly employees
Stayed 4 nights in Feb 2024

6/10 Okay

Sonja

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Need maintenance
Old hotel, not maintained, Water leaks all over, especially in the Bathroom, furnitures damaged. Holder for Toiletpaper was not fixed. Noisy. A/C need to be replace, really loud.
Stayed 4 nights in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
Staff were fantastic. Rooms and common areas were clean. It’s on a busy street so it was loud throughout the night. Excellent breakfast. However, no other food/meal options (other than high priced snacks) throughout the day and evening. My room smelled very strongly of chlorine from the pool.
Stayed 1 night in Jan 2024

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent, friendly, knowledgeable and helpful staff. Unfortunately the room was nosy facing on to a main road and did not have double glazing to help- keep the noise down. Also the air conditioning was defective in that it operated only on automatic with the fan noisily cutting in when the temperature rose and waking me up frequently through the night
Stayed 1 night in Jan 2024

8/10 Good

Sondra

Stayed 3 nights in Jan 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near downtown Nassau.
Stayed 3 nights in Dec 2023

8/10 Good

mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Rashed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express & Suites Nassau exceeded all expectations, creating an unforgettable stay in the heart of paradise. The friendly and attentive staff made us feel truly welcomed, ensuring every need was met with a genuine smile. The hotel's modern and comfortable accommodations provided a perfect retreat after exploring the stunning attractions of Nassau. Impeccable cleanliness and well-appointed rooms showcased the hotel's commitment to guest satisfaction. The complimentary breakfast featured a variety of delicious options, adding an extra layer of convenience to our stay. The prime location allowed for easy access to beautiful beaches and vibrant local culture. A remarkable experience at Holiday Inn Express & Suites Nassau, leaving us with cherished memories and a desire to return.
Stayed 2 nights in Dec 2023

10/10 Excellent

DAVID

Stayed 2 nights in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

juan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Deceiving pictures on your website are showing a whole different property, no restaurant or bar, rundown building poor housekeeping, weak breakfast and no hot water every time you need a shower, good attitude on hotel’s personal but unfortunately some times it is not enough, close to downtown but no decent restaurants in the near surrounding areas. No recommended at any cost
Stayed 5 nights in Dec 2023

2/10 Terrible

James

Stayed 2 nights in Dec 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Liel

Liked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Teorah

Stayed 1 night in Dec 2023

8/10 Good

Raul Ramon

Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely noisy. Kids on motorbikes joyriding until about 2AM. No hot water. Terrible hotel.
Stayed 1 night in Dec 2023

8/10 Good

Jenneva

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location of the hotel, it was within walking distance between the places that I had to go for business. I did not like that there were not many restaurants nearby only one beach huts that served mostly fries foods. I also did not care for the noise from the traffic, too may horns blaring, Finally is was annoyed by th discrepancy in my bill during check out. The front desk staff needs to pay attention.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2023

8/10 Good

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Jacqua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were quite a few things wrong with this property. Overpriced for what was provided. I know why though, because of the accessibility to the beach. First, the pictures of are deceiving. The rooms are small. The outside view was photoshopped. Heavily in need of a makeover, renovation or upgrade. Second, hot water is none existent. Taking a shower was very annoying no matter what time of day or night. There is a small ant issue that was in the bathroom. Showers need to be remodeled with shelving to place personal shower items. Third. The peephole on the outside was missing a piece to it so you can see straight in to the room from the outside. I took toothpaste and covered the peephole with tissue over the toothpaste. Fourth. There is no laundry facility on site. Pool side bar was closed my entire stay. The breakfast was ok for what it was. I did not want any housekeeping during my stay. I did have to ask for an iron to be brought up to me to use. The staff was very pleasant and well mannered. I would not recommend this location until an overall renovation is done. I have worked for HIE and I know revenue is more important than property renovations. Not the best way to run a business. I enjoyed my stay in the Bahamas just not the hotel.
Stayed 4 nights in Nov 2023

6/10 Okay

Dawit

Liked: Staff & service
Defected doors in bathroom and bathroom need updating
Stayed 4 nights in Nov 2023

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Alexandria

Travelled with family
Disliked: Property conditions & facilities
The property is in the middle of renovating. Hopefully it will get better.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jeremy

Travelled with family
Disliked: Amenities, property conditions & facilities
Fire/warning system alarm went off three times at 3am and 4am. Room we reserved was not available. Had to split up my family into two different rooms. Overall, a pretty sub par property and extremely expense for a one night stay.
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Thank you for choosing Holiday Inn Express & Suites Nassau,We appreciate the time you took to give us feedback on your stay. We are so sorry to hear that your experience with us was not an enjoyable one. We hope in the near future you are able to give us a chance to make it right.

8/10 Good

Vikram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was an average hotel, nothing spectacular. Breakfast was limited but ok. Rooms need improvents in all areas. One TV did not work..
Stayed 3 nights in Nov 2023
Response from Front Desk on 11 Nov 2023
Thank you for choosing our hotel. We appreciate you taking the time out of your busy schedule to tell us about you r recent stay with us.